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- Oracle Field Service Cloud-vs-ServiceMax
Compare Oracle Field Service Cloud and ServiceMax 
At a Glance
Market Segments
Enterprise (48.0% of reviews)
Enterprise (40.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 User
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudServiceMax
Star Rating
(101)4.1 out of 5
Market Segments
Enterprise (40.4% of reviews)
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Invoicing feature, scoring 8.6, which reviewers mention provides a seamless experience for billing and payment processing, while ServiceMax's invoicing feature only scores 7.4, indicating room for improvement.
- Reviewers mention that Oracle Field Service Cloud's Analytics capabilities, rated at 8.3, offer deeper insights into field operations compared to ServiceMax's 8.1 rating, which users say may not provide as comprehensive data analysis tools.
- G2 users highlight the superior Quality of Support from Oracle Field Service Cloud, with a score of 8.0, as opposed to ServiceMax's 7.6, suggesting that users find Oracle's support team more responsive and helpful in resolving issues.
- Users on G2 report that Oracle Field Service Cloud's Roles management feature, rated at 8.8, allows for better customization and control over user permissions, while ServiceMax's score of 8.2 indicates it may not offer the same level of flexibility.
- Reviewers mention that the Employee Communication tools in Oracle Field Service Cloud, scoring 8.4, facilitate better real-time updates and collaboration among team members, whereas ServiceMax's score of 7.3 suggests that its communication features may not be as effective.
- Users say that Oracle Field Service Cloud's Behavior Monitoring feature, rated at 8.0, provides valuable insights into employee performance, while ServiceMax's lower score of 7.0 indicates that its monitoring capabilities may not be as robust or user-friendly.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
Oracle Field Service Cloud
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
8.5
112
8.2
86
Ease of Use
8.2
113
8.3
86
Ease of Setup
8.3
25
8.1
57
Ease of Admin
8.8
25
8.2
47
Quality of Support
8.0
106
7.9
85
Has the product been a good partner in doing business?
8.5
24
8.5
46
Product Direction (% positive)
7.0
109
8.4
82
Features by Category
Generative AI
Feature Not Available
6.5
38
Feature Not Available
Feature Not Available
Before the Job
8.2
61
8.2
59
8.4
59
8.3
59
8.8
63
8.4
56
7.7
59
7.9
59
On the Job
8.3
72
7.9
50
8.4
75
7.6
56
8.0
66
7.2
49
8.1
67
7.2
49
7.4
9
7.7
46
After the Job
8.0
76
8.0
57
8.3
72
8.1
59
8.6
58
7.5
54
8.6
52
7.6
48
Categories
Categories
Shared Categories
Oracle Field Service Cloud and ServiceMax are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Information Technology and Services
22.4%
Medical Devices
11.2%
Telecommunications
8.2%
Oil & Energy
7.1%
Computer Software
5.1%
Other
45.9%
Most Helpful Reviews
Oracle Field Service Cloud
Most Helpful Favorable Review
Khadijah W.
Verified User in Consumer Services
Easy to use system for data entry and check processing
Most Helpful Critical Review
Melissa D.
Verified User in Veterinary
Even though it is technically organized, it's very difficult to find a lot of things when actually using it. It's not as clear or clean cut as it could be.
ServiceMax
Most Helpful Favorable Review
Shubham M.
Verified User in Medical Devices
Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE , can dispatch WO and Cases Offline with No customisations , can do SFM mappings and also control security using Group profiles, Call up custom acion by URL which...
Most Helpful Critical Review
Jill H.
Verified User in Automotive
Getting resources can sometimes be a difficult task
Khadijah W.
Verified User in Consumer Services
Easy to use system for data entry and check processing
Shubham M.
Verified User in Medical Devices
Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE , can dispatch WO and Cases Offline with No customisations , can do SFM mappings and also control security using Group profiles, Call up custom acion by URL which...
Melissa D.
Verified User in Veterinary
Even though it is technically organized, it's very difficult to find a lot of things when actually using it. It's not as clear or clean cut as it could be.
Jill H.
Verified User in Automotive
Getting resources can sometimes be a difficult task
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
What is ServiceMax used for?
2 comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
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