Compare OhMD and Updox 
At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
Free
Priced per Provider Month-to-month or Annual
OhMD
Star Rating
(161)4.8 out of 5
Market Segments
Small-Business (55.0% of reviews)
Entry-Level Pricing
Free
Browse all 2 pricing plansUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OhMD excels in patient communications with a score of 9.9, highlighting its user-friendly interface and effective messaging features, while Updox, with a score of 9.2, is noted for its solid communication tools but lacks some of the intuitive design that OhMD offers.
- Reviewers mention that OhMD's HIPAA compliance features, scoring a perfect 10.0, provide peace of mind for healthcare providers, whereas Updox, with a score of 9.5, is compliant but has received feedback about occasional concerns regarding the clarity of its compliance documentation.
- G2 users indicate that OhMD's workflow management capabilities, rated at 9.6, significantly enhance operational efficiency, with specific praise for its seamless integration of digital intake forms, while Updox, scoring 8.8, is seen as effective but less streamlined in this area.
- Users on G2 highlight OhMD's superior patient feedback management, scoring 9.4, as a standout feature that allows practices to easily gather and analyze patient insights, compared to Updox's lower score of 7.7, where users feel the feedback tools are less comprehensive.
- Reviewers say that OhMD's ease of setup, rated at 9.6, is a significant advantage, with many users appreciating the quick onboarding process, while Updox, with a score of 8.9, has been described as more complex to implement, leading to longer setup times.
- Users report that OhMD's integration with wearables, scoring 9.0, is a valuable feature for modern practices looking to enhance patient engagement, whereas Updox, with a score of 7.6, is noted for lacking robust integration options in this area, which can limit its appeal to tech-savvy users.
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Pricing
Entry-Level Pricing
OhMD
Basic
Free
Great for texting all of your colleagues and patients through the OhMD app.
Visit https://www.ohmd.com/plans for details.
- Requires Mobile App Download for Patients
- Desktop/Mobile Access for Staff
- Unlimited Colleague Chats
Updox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
OhMD
Free Trial is available
Updox
No trial information availableRatings
Meets Requirements
9.4
130
9.0
78
Ease of Use
9.5
130
9.2
79
Ease of Setup
9.6
56
8.9
39
Ease of Admin
9.2
51
9.3
41
Quality of Support
9.8
117
8.9
77
Has the product been a good partner in doing business?
9.5
50
8.9
40
Product Direction (% positive)
9.4
122
8.7
74
Features by Category
Information Flow
9.6
51
9.5
28
9.3
44
9.1
27
9.4
43
9.6
27
Patient Experience
9.0
40
8.8
24
9.3
47
8.4
24
9.8
51
9.4
29
9.7
48
9.0
27
Platform
9.8
93
9.3
48
9.8
95
9.3
44
Feature Not Available
9.1
40
9.8
90
9.1
46
9.8
94
9.4
46
9.7
89
9.3
44
Feature Not Available
9.2
38
9.7
85
9.1
45
Patient-Centered Functions
9.3
57
8.0
27
9.4
57
7.7
27
9.4
54
8.4
28
|
Verified
9.9
80
9.2
33
|
Verified
9.0
49
7.6
24
Operations
9.6
69
8.8
38
|
Verified
9.4
52
8.7
34
|
Verified
9.3
61
8.6
33
|
Verified
9.2
58
7.6
26
|
Verified
9.5
58
8.0
25
|
Verified
9.2
60
8.6
34
|
Verified
9.1
44
8.0
24
Generative AI
Feature Not Available
Feature Not Available
Technology
9.7
34
8.6
19
9.8
27
8.0
15
9.5
27
8.7
17
Administration
9.7
29
8.2
15
9.9
30
8.3
16
8.6
7
8.3
18
Compliance
10.0
35
9.5
21
9.9
33
9.6
19
Categories
Categories
Shared Categories
OhMD and Updox are categorized as Telemedicine, Patient Engagement, Patient Relationship Management (PRM), and HIPAA Compliant Messaging
Unique Categories
OhMD has no unique categories
Updox has no unique categories
Reviews
Reviewers' Company Size
OhMD
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
38.1%
Hospital & Health Care
32.5%
Health, Wellness and Fitness
9.4%
Mental Health Care
5.6%
Individual & Family Services
5.6%
Other
8.8%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Most Helpful Reviews
OhMD
Most Helpful Favorable Review
Urooj I.
Verified User in Medical Practice
OHMD is very easy to use and the team is always thinking of innovative ways to helping medical practices be more patient friendly while enhancing the patient experience in the best way possible. It has really allowed us to communicate easily with our...
Most Helpful Critical Review
Updox
Most Helpful Favorable Review
Verified User in Medical Practice
It is so user friendly it is easy to train a new employee when needed.
Most Helpful Critical Review
Verified User in Medical Practice
Leadership and customer support- I have paid for a product for 12 months that I did not need or use and cannot cancel it because did not notify them 60 days before the contract expired to cancel the product and they are making pay for another 12 months for...
Urooj I.
Verified User in Medical Practice
OHMD is very easy to use and the team is always thinking of innovative ways to helping medical practices be more patient friendly while enhancing the patient experience in the best way possible. It has really allowed us to communicate easily with our...
Verified User in Medical Practice
It is so user friendly it is easy to train a new employee when needed.
Verified User in Medical Practice
Leadership and customer support- I have paid for a product for 12 months that I did not need or use and cannot cancel it because did not notify them 60 days before the contract expired to cancel the product and they are making pay for another 12 months for...
Alternatives
Discussions
OhMD has no discussions with answers
What is Updox used for?
5 comments
JR
A telemedicine platform that facilitates electronic faxing and allows for mass communication with patients via text messages and/or email.Read more
When when we get a custom link for each provider.
1 comment
KM
Each provider has a unique login with a username and password.Read more
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