Paubox Reviews & Product Details

The ease of use and the support from the team are outstanding. I’ve never seen anything like it from a business. They understand the barriers to security and have removed them, so you can have secure emails without 17 extra steps. When I hadn’t set it up quite correctly, I received an email and was able to schedule a free meeting with an incredibly helpful member of the Paubox team. It took only a couple of minutes, and it was super easy—honestly, even pleasant. Everything else out there feels too complex and too complicated to be truly effective with clients, but not Paubox. You will not regret it! Review collected by and hosted on G2.com.

There is absolutely nothing to dislike! Seriously! Review collected by and hosted on G2.com.

Automatic HIPAA-compliant email encryption, so I can safely email things like appt reminders, intake forms, tx coordination with other providers, and clinical info when appropriate. No portals or passwords for clients, therefore no confusion for clients, fewer tech questions, and higher likelihood clients actually read my emails. It works well with my email I already use, has a built-in BAA, extra protection against phishing and breaches, and overall gives me confidence and security as a private practice owner. Review collected by and hosted on G2.com.

Not true end-to-end encryption, so it is not zero-access or full end-to-end encryption like some alternatives, which means the email still exists in inboxes, and control over the message ends after delivery. Review collected by and hosted on G2.com.

I like that it offers ways to make my email and my intake form HIPAA compliant. The setup instructions were very detailed and easy to follow, which made the process straightforward. Customer service has also been very helpful and responds quickly whenever I have questions. Review collected by and hosted on G2.com.

no complaints thus far, they have been very helpful with anything I've needed. Review collected by and hosted on G2.com.

It's peace of mind knowing that my email communication is HIPAA compliant. I also appreciated the implementation team at Paubox taking the time to help me set it up as I was having issues doing so on my own. They are very knowledgeable (not just with Paubox but also with the various other systems they need to work with such as Google Workspace) and patient. Review collected by and hosted on G2.com.

I'm still not fully clear on all of it's functions/features and I don't always have the time to sit through webinars to learn about them. Review collected by and hosted on G2.com.

What I like most about Paubox, as a practice owner, is the peace of mind it gives me and my staff when we email patients and vendors. It adds another layer of security in both a practical and emotional sense, and it helps ease anxiety in a world where cybersecurity breaches and hacks feel increasingly common. Review collected by and hosted on G2.com.

What I dislike about Paubox is the lack of support during implementation, and then not having readily available tech support if something goes wrong afterward. As a practice owner who wears many hats, it’s difficult to handle the integration and troubleshooting on my own while trying to manage Paubox and connect it with Wix and then GoogleSuite. It would be much nicer if they offered a one-time integration or implementation service for those of us who aren’t very tech-savvy. When the DMARD or TXT somehow expires, it would be nice to have better 1 on 1 assistance. Review collected by and hosted on G2.com.

I'm very happy Paubox. The email encryption is seamless and hassle free. The forms service they added is also excellent and even allows color and font customization making it seamless with the design of my website. I offer many ways for new inquiries to contact me but they seemed to prefer to use the Paubox secure message form over any other contact method.

It was very easy to set up and implement. It requires very little maintainence.

The customer services is stellar and quick to respond. They are also really kind and explain things in a way I can understand even though I have no technical experience. Review collected by and hosted on G2.com.

Paubox is absolutely worth the cost. However, there are cheaper alternatives who offer fewer services. Review collected by and hosted on G2.com.

Paubox has been a great solution for secure, HIPAA-compliant email. It integrates seamlessly with my existing email and gives me peace of mind when communicating with clients. Customer service is also top notch. Review collected by and hosted on G2.com.

So far, I haven’t noticed anything I would classify as a con. It works as intended, and I’m happy with it. Review collected by and hosted on G2.com.

The prompt response and ease of use with their tools - allow us to keep the bad players out of our companies emails. Love that the general supports comes with a quick bot response and shortly there after a human checks in Review collected by and hosted on G2.com.

nothing comes to mine - great juob - Paubox Review collected by and hosted on G2.com.

Having seamless outbound email encryption that does not require the recipient to login or view emails in a special portal is great when dealing with a multitude of organizations. Customer support was equally great in helping us integrate with both Google Workspace and Microsoft 365. Billing support also quick to answer any questions we had, getting back to us the same day. Review collected by and hosted on G2.com.

Once everything is setup it is easy to forget only licensed addresses have outbound encryption. This is not really a problem depending on the total number of users vs the number of licenses you have. Review collected by and hosted on G2.com.

Since I first signed up with Paubox, I have experienced excellent customer support. The team made the implementation and integration process with my current email platform straightforward and hassle-free. They also guided me through verifying that my emails were being sent securely, which gave me peace of mind. I especially appreciated that they followed up with me soon after setup to make sure everything was functioning as it should. Paubox provides valuable insights and webinars on maintaining information security, which I find very helpful. I now rely on Paubox for all my client communications. Review collected by and hosted on G2.com.

I have not experienced any dislikes about Paubox! Review collected by and hosted on G2.com.