Compare Nooks and RingCentral Contact Center 
At a Glance
Market Segments
Mid-Market (57.0% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nooks
Star Rating
(499)4.8 out of 5
Market Segments
Mid-Market (57.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NooksRingCentral Contact Center
Star Rating
(146)4.0 out of 5
Market Segments
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingCentral Contact Center excels in its Workflow and Response Automation features, scoring a perfect 9.5, which allows for efficient ticket management. In contrast, Nooks also performs well but does not match this level of automation, leading to a more manual process for users.
- Reviewers mention that Nooks shines in Quality of Support, achieving a score of 9.5, which is significantly higher than RingCentral's 7.8. Users appreciate the responsiveness and helpfulness of Nooks' support team, making it a preferred choice for those who prioritize customer service.
- G2 users highlight that RingCentral Contact Center's Ticket Creation User Experience is rated at 7.6, which some users find less intuitive compared to Nooks' higher ratings in this area. Users on G2 have noted that Nooks provides a more user-friendly interface for creating and managing tickets.
- Users say that Nooks offers superior Mobile Access with a score of 9.0, allowing agents to manage their tasks effectively on the go. In contrast, RingCentral's mobile capabilities, while functional, do not provide the same level of convenience, as reflected in its lower score.
- Reviewers mention that RingCentral Contact Center's Call Recording feature is highly rated at 9.5, which is crucial for quality assurance and training. Nooks, while offering call recording, does not achieve the same level of user satisfaction, with a score of 9.2, indicating a slight edge for RingCentral in this area.
- Users report that Nooks excels in Generative AI capabilities, particularly in AI Text Generation and AI Text Summarization, scoring 5.3 and 5.8 respectively. This is a notable advantage for users looking for advanced AI features, while RingCentral's offerings in this area are less robust, leading to a gap in functionality.
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Pricing
Entry-Level Pricing
Nooks
No pricing availableRingCentral Contact Center
No pricing availableFree Trial
Nooks
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.4
457
8.2
114
Ease of Use
9.5
482
8.5
115
Ease of Setup
9.5
320
8.2
49
Ease of Admin
9.1
36
8.1
36
Quality of Support
9.5
424
7.8
98
Has the product been a good partner in doing business?
9.7
36
7.8
37
Product Direction (% positive)
9.9
467
6.7
105
Features by Category
Ticket and Case Management
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
8.3
9
Not enough data
8.0
11
Not enough data
9.1
9
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
9.6
8
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.2
378
8.3
13
|
Verified
9.1
374
8.2
11
|
Verified
8.9
368
7.6
12
|
Verified
Agent Tools
8.9
357
7.8
10
|
Verified
8.7
358
7.0
11
|
Verified
8.5
357
7.7
11
|
Verified
9.3
374
7.9
13
|
Verified
Automation
8.8
370
8.2
11
|
Verified
8.4
356
8.2
11
|
Verified
8.4
345
8.2
12
|
Verified
8.7
348
7.6
12
|
Verified
9.1
361
7.6
12
|
Verified
Visual Tools
7.8
187
Not enough data
7.9
185
Not enough data
7.8
181
Not enough data
7.8
180
Not enough data
Office Customization
7.9
189
Not enough data
7.8
188
Not enough data
8.1
187
Not enough data
Guest Tools
7.1
177
Not enough data
7.7
183
Not enough data
7.5
177
Not enough data
Collaboration Tools
8.9
197
Not enough data
8.1
184
Not enough data
8.8
188
Not enough data
7.1
178
Not enough data
Channels
Not enough data
8.8
16
Not enough data
7.7
17
Not enough data
Feature Not Available
Design
Not enough data
6.3
9
Not enough data
6.0
8
Not enough data
7.2
12
Not enough data
8.6
22
Not enough data
8.4
18
Generative AI
Not enough data
6.0
7
Not enough data
Feature Not Available
Usability
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.7
5
Reporting
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
Not enough data
8.8
37
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
7.3
30
|
Verified
Not enough data
7.6
36
|
Verified
Not enough data
7.8
29
|
Verified
Generative AI
Not enough data
5.7
17
Functions
Not enough data
8.2
56
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
7.8
44
|
Verified
Not enough data
7.0
23
|
Verified
Not enough data
7.8
31
|
Verified
Not enough data
7.5
30
|
Verified
Not enough data
7.9
33
Not enough data
7.7
27
|
Verified
Administrative
Not enough data
7.7
48
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.8
58
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
7.5
29
|
Verified
Workforce Management
Not enough data
8.5
11
Not enough data
8.0
9
Not enough data
8.1
8
Not enough data
6.9
9
Not enough data
9.0
12
Administration
Not enough data
8.0
11
Not enough data
8.5
9
Not enough data
9.4
12
Not enough data
7.5
8
Not enough data
7.8
9
Conversational Platform
Not enough data
8.5
12
Not enough data
8.0
9
Not enough data
8.8
10
Not enough data
9.3
5
Support Automation
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
12
Not enough data
8.7
13
Not enough data
Not enough data
Not enough data
8.5
13
Not enough data
Not enough data
Internal Use
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
8.3
10
Not enough data
8.1
8
Not enough data
8.0
11
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Calling
9.5
253
Not enough data
8.8
240
Not enough data
9.2
246
Not enough data
9.5
249
Not enough data
Contacts
9.3
243
Not enough data
9.1
241
Not enough data
9.2
239
Not enough data
Insights
9.3
244
Not enough data
9.1
241
Not enough data
8.9
236
Not enough data
7.3
232
Not enough data
8.9
240
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nooks and RingCentral Contact Center are categorized as Auto Dialer
Unique Categories
Nooks is categorized as Outbound Call Tracking and Virtual Workspaces
RingCentral Contact Center is categorized as Contact Center, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Nooks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.8%
Information Technology and Services
18.6%
Marketing and Advertising
4.8%
Human Resources
4.8%
Financial Services
3.8%
Other
26.2%
Computer Software
9.2%
Telecommunications
7.7%
Financial Services
7.0%
Consumer Services
5.6%
Staffing and Recruiting
4.9%
Other
65.5%
Most Helpful Reviews
Nooks
Most Helpful Favorable Review
Verified User in Health, Wellness and Fitness
Love being able to hop into separate rooms, listen to recorded calls form teammates, and being able to choose either just audio or video features too.
Most Helpful Critical Review
RingCentral Contact Center
Most Helpful Favorable Review
Verified User in Computer Software
It integrates with other apps in our tech stack so it's extremely easy to make calls without even opening the app.
Most Helpful Critical Review
Verified User in Computer Software
Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers.
Verified User in Health, Wellness and Fitness
Love being able to hop into separate rooms, listen to recorded calls form teammates, and being able to choose either just audio or video features too.
Verified User in Computer Software
It integrates with other apps in our tech stack so it's extremely easy to make calls without even opening the app.
Verified User in Computer Software
Clunky and outdated user interface. Lack of support both while as a customer and when trying to transition to a better provider. They refuse to help port our numbers.
Alternatives
Discussions
Nooks has no discussions with answers
RingCentral Contact Center has no more discussions with answers
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