Compare NinjaOne and SymphonyAI IT Service Management 
SymphonyAI IT Service Management
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At a Glance
Market Segments
Mid-Market (49.4% of reviews)
Enterprise (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NinjaOne
Star Rating
(1,864)4.7 out of 5
Market Segments
Mid-Market (49.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSymphonyAI IT Service Management
Star Rating
(68)4.6 out of 5
Market Segments
Enterprise (68.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SymphonyAI IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Ease of Use with a score of 9.2, making it highly accessible for teams without extensive IT training, while SymphonyAI IT Service Management, with a score of 9.0, is also user-friendly but slightly less intuitive according to some reviewers.
- Reviewers mention that NinjaOne's Quality of Support is outstanding, scoring 9.3, with many users praising the responsiveness and helpfulness of the support team. In contrast, SymphonyAI IT Service Management's support, scoring 8.5, is noted to be adequate but not as prompt or comprehensive.
- G2 users highlight NinjaOne's superior Remote Monitoring capabilities, scoring 9.4, which allows for constant oversight of devices, while SymphonyAI IT Service Management, with a score of 8.7, offers solid monitoring features but lacks some of the real-time capabilities that NinjaOne provides.
- Users on G2 report that NinjaOne's Patch Management feature, scoring 9.0, is particularly effective, allowing for seamless updates across devices. SymphonyAI IT Service Management, while scoring 6.7 in this area, has been criticized for its less efficient patching process.
- Reviewers mention that NinjaOne's Device Management capabilities, scoring 9.3, are robust, allowing for easy control and configuration of devices. In comparison, SymphonyAI IT Service Management, with a score of 8.5, offers decent device management but lacks some advanced features that NinjaOne users find beneficial.
- Users say that NinjaOne's Asset Management features, scoring 8.8, provide comprehensive tracking and reporting, which many find essential for their operations. SymphonyAI IT Service Management, scoring 8.1, is noted to have good asset management but lacks some of the depth and user-friendliness that NinjaOne offers.
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Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSymphonyAI IT Service Management
No pricing availableFree Trial
NinjaOne
Free Trial is available
SymphonyAI IT Service Management
No trial information availableRatings
Meets Requirements
9.1
1,716
8.7
45
Ease of Use
9.2
1,733
9.1
46
Ease of Setup
9.3
1,579
8.7
39
Ease of Admin
9.2
1,549
8.6
37
Quality of Support
9.2
1,654
8.4
45
Has the product been a good partner in doing business?
9.5
1,516
8.7
35
Product Direction (% positive)
9.8
1,715
8.8
39
Features by Category
Administration
8.2
311
8.6
25
8.7
325
8.3
25
8.3
331
8.5
26
Service Desk
8.2
327
9.1
26
8.0
323
8.8
25
8.0
304
8.3
24
Management
8.4
310
8.5
26
9.0
314
8.8
25
8.7
296
8.2
23
8.8
296
8.1
25
8.5
280
7.3
22
Functionality
7.6
292
9.0
26
8.6
303
7.8
26
8.9
315
8.1
25
8.9
319
7.8
24
Compatibility
8.7
137
Not enough data
7.9
119
Not enough data
8.2
119
Not enough data
8.0
113
Not enough data
Management
Feature Not Available
Not enough data
8.2
129
Not enough data
8.6
130
Not enough data
8.8
140
Not enough data
9.1
137
Not enough data
Compliance
8.8
123
Not enough data
8.3
117
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
150
Not enough data
8.9
158
Not enough data
8.3
153
Not enough data
Feature Not Available
Not enough data
Compatibility
8.9
161
Not enough data
8.5
153
Not enough data
8.3
148
Not enough data
Management
8.2
151
Not enough data
8.8
155
Not enough data
8.6
154
Not enough data
Administration
9.3
1030
|
Verified
Not enough data
8.0
845
Not enough data
8.6
974
|
Verified
Not enough data
Monitoring and Management
9.3
1025
|
Verified
Not enough data
8.5
950
Not enough data
8.7
993
|
Verified
Not enough data
9.0
1026
|
Verified
Not enough data
Organization
8.0
828
|
Verified
Not enough data
Service Management
7.3
823
Not enough data
9.1
974
|
Verified
Not enough data
8.6
905
|
Verified
Not enough data
Scope
8.9
125
Not enough data
9.0
133
Not enough data
Security
8.6
131
Not enough data
8.3
114
Not enough data
7.4
115
Not enough data
Management
9.0
127
Not enough data
8.8
128
Not enough data
8.8
120
Not enough data
8.7
122
Not enough data
8.1
110
Not enough data
Functionality
8.9
398
Not enough data
9.0
412
Not enough data
8.3
368
Not enough data
8.8
364
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.4
336
Not enough data
8.4
342
Not enough data
7.8
306
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
341
|
Verified
Not enough data
9.1
341
|
Verified
Not enough data
8.4
300
|
Verified
Not enough data
Management Tools
8.4
294
Not enough data
8.7
309
|
Verified
Not enough data
8.5
294
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
9.0
618
8.2
17
8.9
612
8.2
16
7.9
555
7.2
15
Feature Not Available
7.8
15
8.3
567
8.0
17
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Management
9.1
574
8.0
17
8.7
537
7.2
16
8.0
510
7.0
15
8.2
538
7.6
15
Functionality
Not enough data
8.2
10
Not enough data
7.2
10
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
6.5
9
Not enough data
7.6
9
Risk assessment
Not enough data
6.3
9
Not enough data
6.3
9
Not enough data
6.5
9
Administration
9.1
762
Not enough data
8.7
734
Not enough data
7.7
664
Not enough data
9.2
760
Not enough data
8.9
711
Not enough data
8.8
738
Not enough data
Maintenance
9.2
754
Not enough data
7.6
598
Not enough data
Communication
7.8
630
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.0
580
Not enough data
Security
8.1
610
Not enough data
8.3
642
Not enough data
Device Support
7.4
617
Not enough data
8.4
662
Not enough data
8.4
654
Not enough data
Performance
8.2
710
Not enough data
Functionality
8.8
144
Not enough data
7.9
125
Not enough data
8.1
126
Not enough data
8.5
135
Not enough data
Performance
8.6
144
Not enough data
8.4
134
Not enough data
Feature Not Available
Not enough data
8.7
139
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.5
21
Not enough data
8.6
21
Not enough data
9.2
21
Not enough data
8.2
20
Not enough data
8.2
20
Reporting
Not enough data
7.9
21
Not enough data
8.5
20
Not enough data
8.4
18
Access & Usability
Not enough data
7.8
19
Not enough data
8.4
21
Not enough data
8.2
18
Not enough data
8.4
18
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
151
Not enough data
Operating System
9.1
169
Not enough data
8.0
166
Not enough data
8.0
163
Not enough data
Management
8.3
164
Not enough data
7.8
155
Not enough data
8.0
156
Not enough data
7.9
157
Not enough data
8.0
157
Not enough data
Security
8.4
159
Not enough data
8.3
157
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
291
7.3
8
Platform
7.6
282
8.8
10
8.9
294
8.2
10
8.0
276
8.8
10
8.5
292
7.9
13
8.2
287
8.5
13
Security
8.6
296
8.1
9
9.1
301
6.7
10
7.5
278
6.7
9
8.6
287
8.7
13
8.0
275
8.2
12
Categories
Categories
Shared Categories
NinjaOne and SymphonyAI IT Service Management are categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Enterprise IT Management
Unique Categories
SymphonyAI IT Service Management is categorized as Service Desk and Software Asset Management Tools
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SymphonyAI IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.9%
Computer & Network Security
13.3%
Hospital & Health Care
4.4%
Computer Software
3.2%
Manufacturing
3.0%
Other
48.2%
Information Technology and Services
30.3%
Automotive
12.1%
Computer Software
7.6%
Financial Services
6.1%
Manufacturing
4.5%
Other
39.4%
Most Helpful Reviews
NinjaOne
Most Helpful Favorable Review
Adam L.
Verified User in Recreational Facilities and Services
Easy to Deploy and implement and integrate into our systems from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 75 locations and can remote in to help our employees! I use this daily to complete...
Most Helpful Critical Review
Verified User in Hospital & Health Care
NMS (Custom SNMP) relitavely under developed, customer support inefficient; tickets seem to get bounced back a lot
SymphonyAI IT Service Management
Most Helpful Favorable Review
Verified User in Financial Services
The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc. it provides you the UAT...
Most Helpful Critical Review
Cletus D.
Verified User in Consumer Goods
Flexibility to make changes, Summit support. Features compared to market leaders
Adam L.
Verified User in Recreational Facilities and Services
Easy to Deploy and implement and integrate into our systems from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 75 locations and can remote in to help our employees! I use this daily to complete...
Verified User in Financial Services
The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc. it provides you the UAT...
Verified User in Hospital & Health Care
NMS (Custom SNMP) relitavely under developed, customer support inefficient; tickets seem to get bounced back a lot
Cletus D.
Verified User in Consumer Goods
Flexibility to make changes, Summit support. Features compared to market leaders
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 comments
PR
Their accounts should be regular users. Their accounts should not be administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
SymphonyAI IT Service Management has no discussions with answers
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