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- New Relic One Software
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- New Relic One Software-vs-Uptime.com
Compare New Relic One Software and Uptime.com 
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00
Starting at $20.00 Per Month
New Relic
Star Rating
(484)4.3 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansUptime.com
Star Rating
(175)4.5 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
Starting at $20.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Uptime.com excels in Real-Time Monitoring with a score of 9.6, highlighting its ability to provide immediate insights into system performance, while New Relic's score of 8.9 indicates it may not be as responsive in this area.
- Reviewers mention that Uptime.com offers superior Multi-Site Monitoring capabilities, scoring 9.4, which allows businesses to effectively manage multiple locations, whereas New Relic's score of 8.7 suggests it may not be as robust in this functionality.
- G2 users appreciate Uptime.com's Quality of Support, scoring 9.3, with many noting the prompt and helpful responses from the support team, while New Relic's score of 8.4 indicates a less favorable experience in customer support.
- Users on G2 highlight Uptime.com's Alerting features, scoring 9.3, as being highly customizable and effective, whereas New Relic's score of 8.8 suggests it may lack some of the flexibility that users desire.
- Reviewers say that Uptime.com shines in Performance Monitoring with a score of 9.6, emphasizing its ability to track and analyze system performance effectively, while New Relic's score of 8.3 indicates it may not provide the same level of detail.
- Users report that Uptime.com’s Ease of Use is rated at 9.3, making it more accessible for small businesses, while New Relic's score of 8.2 suggests a steeper learning curve for new users.
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Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Uptime.com
Starter
Starting at $20.00
Per Month
Start with basic monitoring necessities.
- 30+ Basic Monitoring Checks for HTTP(S), SSL, DNS, and more
- 1+ Synthetic Monitoring Transaction Check
- 1+ API Check
Free Trial
New Relic
Free Trial is available
Uptime.com
Free Trial is available
Ratings
Meets Requirements
8.8
407
9.1
146
Ease of Use
8.2
409
9.3
148
Ease of Setup
8.5
189
9.1
117
Ease of Admin
8.4
177
8.8
113
Quality of Support
8.4
350
9.3
118
Has the product been a good partner in doing business?
8.5
169
9.2
100
Product Direction (% positive)
8.3
402
8.9
131
Features by Category
Functionality
Not enough data
9.0
95
Not enough data
9.3
101
Not enough data
9.4
90
Not enough data
8.9
96
Not enough data
9.1
83
Not enough data
8.8
80
Experience
9.7
10
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
Management
8.3
8
Not enough data
9.0
10
Not enough data
7.8
9
Not enough data
Performance
9.8
9
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.8
9
Not enough data
Monitoring
8.8
58
Not enough data
8.6
60
Not enough data
8.7
55
Not enough data
8.8
58
Not enough data
Administration
8.5
56
Not enough data
8.4
52
Not enough data
8.4
48
Not enough data
Analysis
8.4
58
Not enough data
9.1
60
Not enough data
7.5
49
Not enough data
Monitoring
9.5
52
Not enough data
9.3
51
Not enough data
9.1
39
Not enough data
Management Tools
8.8
36
Not enough data
9.4
42
Not enough data
9.0
40
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
9.8
9
Not enough data
10.0
8
Not enough data
9.7
12
Not enough data
Issue Resolution
9.2
12
Not enough data
9.4
12
Not enough data
9.5
10
Not enough data
Management
9.5
13
Not enough data
9.6
13
Not enough data
9.4
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visibility
9.0
55
Not enough data
9.1
55
Not enough data
8.8
54
Not enough data
Monitoring and Management
8.3
50
Not enough data
8.9
54
Not enough data
9.0
55
Not enough data
Visibility
9.0
67
Not enough data
9.0
65
Not enough data
8.9
66
Not enough data
Monitoring and Management
8.6
61
Not enough data
8.2
60
Not enough data
8.6
63
Not enough data
8.7
67
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
Cloud environment support
8.9
52
Not enough data
8.2
48
Not enough data
Data Preparation
8.8
35
Not enough data
9.0
29
Not enough data
7.8
29
Not enough data
8.3
28
Not enough data
Analysis
8.6
30
Not enough data
8.7
32
Not enough data
8.9
36
Not enough data
8.8
36
Not enough data
9.2
36
Not enough data
8.8
32
Not enough data
Visualization
9.3
39
Not enough data
8.7
33
Not enough data
Monitoring
8.8
97
Not enough data
8.9
98
Not enough data
9.1
99
Not enough data
7.3
72
Not enough data
8.6
87
Not enough data
Response
8.9
101
Not enough data
8.8
96
Not enough data
8.4
86
Not enough data
Performance
8.3
83
Not enough data
8.2
78
Not enough data
Functionality
8.6
85
Not enough data
8.1
78
Not enough data
7.7
74
Not enough data
8.6
85
Not enough data
Alerts management
7.8
24
Not enough data
7.7
25
Not enough data
8.7
26
Not enough data
Monitoring
8.3
26
Not enough data
9.2
26
Not enough data
8.2
26
Not enough data
8.9
26
Not enough data
Automation
7.6
25
Not enough data
8.0
26
Not enough data
Analysis
8.1
25
Not enough data
8.1
26
Not enough data
8.7
26
Not enough data
7.9
25
Not enough data
Issue Resolution
7.9
26
Not enough data
7.9
26
Not enough data
8.3
26
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
New Relic and Uptime.com are categorized as IT Alerting
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Uptime.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.3%
Computer Software
18.8%
Internet
9.4%
Financial Services
3.6%
Retail
2.6%
Other
41.4%
Information Technology and Services
23.7%
Computer Software
16.8%
Financial Services
6.9%
Computer & Network Security
6.4%
Internet
4.6%
Other
41.6%
Most Helpful Reviews
New Relic
Most Helpful Favorable Review
Verified User in Internet
Having living, up to the minute graphs describing the health of my web application. Receiving alerts for errors and other failure events.
Most Helpful Critical Review
Verified User in Internet
Web interface was quite clunky and cluttered.
Uptime.com
Most Helpful Favorable Review
Adam R.
Verified User in Internet
I like that the product was exactly as advertised. All I needed to do is pop my domain in, and now I get SMS alerts when anything goes wrong on any of my sites.
Most Helpful Critical Review
Verified User in Real Estate
Hard to know if the alerts were false positives or false negatives.
Verified User in Internet
Having living, up to the minute graphs describing the health of my web application. Receiving alerts for errors and other failure events.
Adam R.
Verified User in Internet
I like that the product was exactly as advertised. All I needed to do is pop my domain in, and now I get SMS alerts when anything goes wrong on any of my sites.
Verified User in Internet
Web interface was quite clunky and cluttered.
Verified User in Real Estate
Hard to know if the alerts were false positives or false negatives.
Alternatives
Discussions
What is full stack visibility?
2 comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
Uptime.com has no more discussions with answers
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