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- Mopinion All-in-one User Feedback Software for Digital Channels-vs-Qualtrics Customer Experience
Compare Mopinion and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (51.9% of reviews)
Enterprise (52.2% of reviews)
Entry-Level Pricing
Starting at €259.00 Per Month
Contact Us
Mopinion
Star Rating
(28)4.1 out of 5
Market Segments
Mid-Market (51.9% of reviews)
Entry-Level Pricing
Starting at €259.00 Per Month
Browse all 2 pricing plansQualtrics Customer Experience
Star Rating
(548)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mopinion excels in Ease of Setup with a score of 8.7, making it a user-friendly choice for quick implementation, while Qualtrics Customer Experience lags behind at 7.7, indicating a steeper learning curve.
- Reviewers mention that Mopinion's Quality of Support is highly rated at 8.9, with many users appreciating the responsiveness and helpfulness of the support team, whereas Qualtrics Customer Experience has a slightly lower score of 8.5, suggesting room for improvement in customer service.
- G2 users highlight that Mopinion offers superior Device Responsiveness with a score of 9.2, ensuring a seamless experience across various devices, while Qualtrics Customer Experience scores 8.7, indicating it may not be as optimized for mobile or tablet use.
- Users on G2 report that Mopinion shines in Brand Design Consistency with a score of 9.1, allowing for a cohesive brand experience, while Qualtrics Customer Experience falls short with a score of 8.4, which may affect brand representation.
- Reviewers mention that Mopinion's Feedback Management features, particularly in Tagging and Segmentation, score 8.4 and 8.6 respectively, providing robust tools for organizing feedback, whereas Qualtrics Customer Experience has comparable scores but lacks the same level of user satisfaction in these areas.
- Users say that the Generative AI capabilities of Qualtrics Customer Experience, particularly in AI Text Generation and AI Text Summarization, are rated highly at 9.2, showcasing its advanced analytical features, while Mopinion's scores in these areas are lower, indicating a potential gap in AI-driven insights.
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Pricing
Entry-Level Pricing
Mopinion
Standard
Starting at €259.00
Per Month
Discover the story behind your analytics. With all of the features you need at your fingertips, it's time to get started (for free)!
- Mopinion for Websites
- 1 Domain
- Feedback Analytics Dashboarding
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Mopinion
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.1
20
8.8
421
Ease of Use
8.1
20
8.5
422
Ease of Setup
8.7
10
7.7
244
Ease of Admin
8.3
9
7.9
241
Quality of Support
8.9
19
8.5
398
Has the product been a good partner in doing business?
9.3
9
8.5
233
Product Direction (% positive)
7.1
20
8.5
400
Features by Category
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
9.1
108
Not enough data
8.8
106
Not enough data
8.7
103
Not enough data
7.6
59
Customization
Not enough data
8.4
92
Not enough data
8.4
99
Not enough data
8.6
93
Not enough data
8.4
90
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
Not enough data
8.4
88
Not enough data
8.6
95
Not enough data
8.5
110
Feedback Analysis
Not enough data
8.4
97
Not enough data
8.5
98
Not enough data
8.7
98
Feedback Sources
Feature Not Available
8.4
90
Not enough data
9.2
112
Feature Not Available
8.5
78
Not enough data
8.8
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
21
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
22
Channels
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
21
Insight
Not enough data
9.2(won by default)
26
Not enough data
8.7(won by default)
24
Not enough data
8.8(won by default)
23
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.1
11
Not enough data
9.1
9
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
9.2
11
|
Verified
Not enough data
Process Management
8.0
10
|
Verified
Not enough data
8.5
8
Not enough data
7.6
7
|
Verified
Not enough data
7.6
7
Not enough data
System Management
9.4
8
|
Verified
Not enough data
8.6
7
Not enough data
Categories
Categories
Shared Categories
Mopinion and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Mopinion is categorized as Enterprise Feedback Management
Qualtrics Customer Experience is categorized as Genesys AppFoundry Marketplace, Experience Management, SAP Store, Contact Center Quality Assurance, Proactive Customer Retention, and Social Customer Service
Reviews
Reviewers' Company Size
Mopinion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.5%
Printing
7.4%
Leisure, Travel & Tourism
7.4%
Computer Software
7.4%
Telecommunications
3.7%
Other
55.6%
Information Technology and Services
13.6%
Higher Education
9.3%
Education Management
7.0%
Computer Software
5.7%
Financial Services
4.9%
Other
59.5%
Most Helpful Reviews
Mopinion
Most Helpful Favorable Review
De Jong Intra V.
Verified User in Leisure, Travel & Tourism
Mopinion is one of the best customer feedback software on the market. It is scalable, affordable and delivers valuable customer insights!
Most Helpful Critical Review
Verified User in Hospitality
It is not very intuitive and the reporting needs significant improving plus the duplication of forms should be easier to create new forms in diifferent languages. When I want a form in English and French I cannot copy paste the form's values and just...
Qualtrics Customer Experience
Most Helpful Favorable Review
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
De Jong Intra V.
Verified User in Leisure, Travel & Tourism
Mopinion is one of the best customer feedback software on the market. It is scalable, affordable and delivers valuable customer insights!
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Verified User in Hospitality
It is not very intuitive and the reporting needs significant improving plus the duplication of forms should be easier to create new forms in diifferent languages. When I want a form in English and French I cannot copy paste the form's values and just...
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
Trial
1 comment
Official Response from Mopinion
We keep your feedback inbox active but your feedback reports will go offline until you upgrade to a paid plan.Read more
Trial
1 comment
Official Response from Mopinion
No, just your name and email. Only if you choose to upgrade after a trial we would need your credit card.Read more
Payment Options
1 comment
Official Response from Mopinion
We accept all major credit cards for preauthorised monthly/annual billing. For other payment (for example wire transfers) please contact: sales@mopinion.comRead more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
What is qualtrics CX?
1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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