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Compare Mopinion and Qualtrics Customer Experience 
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At a Glance
Market Segments
Mid-Market (51.9% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
Contact Us Per Month
Contact Us
Mopinion
Star Rating
(28)4.1 out of 5
Market Segments
Mid-Market (51.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Month
Browse all 2 pricing plansQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing actionable insights through its comprehensive dashboards and reporting tools, making it easy to capture customer feedback from various channels. Users appreciate the platform's ability to consolidate data from emails, surveys, and social media, which enhances decision-making.
- Users say Mopinion stands out for its flexibility and ease of use, particularly for designers who want control over feedback module displays. Reviewers highlight the platform's capability to measure real customer experience KPIs, rather than just relying on traditional metrics like NPS.
- According to verified reviews, Qualtrics Customer Experience has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users find the platform's multiple options for data collection and analysis particularly beneficial, allowing for diverse approaches to similar tasks.
- Reviewers mention that Mopinion's implementation process is notably quick and user-friendly, with many praising its intuitive onboarding wizard. This ease of setup is a significant advantage for teams looking to get started without extensive training.
- Users highlight that while both platforms offer strong support, Mopinion receives particularly high marks for its customer service, with reviewers noting the company's willingness to sign Data Protection Agreements and provide necessary documentation promptly, enhancing the procurement experience.
- G2 reviewers indicate that while Qualtrics Customer Experience has a robust feature set, some users feel overwhelmed by the complexity of its options. In contrast, Mopinion's straightforward interface and customizable dashboards are often praised for making feedback monitoring a seamless experience.
Pricing
Entry-Level Pricing
Mopinion
Enterprise
Contact Us
Per Month
Join thousands of users optimising the online experience! Leverage the flexibility of our feedback software and get a quote tailored to your needs.
- Multiple Digital Channels
- Web - (up to) unlimited pageviews/month
- Email Campaign Feedback - (up to) unlimited emails/month
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Mopinion
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.1
20
8.6
598
Ease of Use
8.1
20
8.4
600
Ease of Setup
8.7
10
7.6
357
Ease of Admin
8.3
9
7.9
349
Quality of Support
8.9
19
8.5
567
Has the product been a good partner in doing business?
9.3
9
8.5
341
Product Direction (% positive)
7.1
20
8.6
575
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
120
Feature Not Available
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.1
11
Not enough data
9.1
9
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
9.2
11
|
Verified
Not enough data
Process Management
8.0
10
|
Verified
Not enough data
8.5
8
Not enough data
7.6
7
|
Verified
Not enough data
7.6
7
Not enough data
System Management
9.4
8
|
Verified
Not enough data
8.6
7
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mopinion and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Mopinion is categorized as Enterprise Feedback Management
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Mopinion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.5%
Printing
7.4%
Leisure, Travel & Tourism
7.4%
Computer Software
7.4%
Telecommunications
3.7%
Other
55.6%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
Trial
1 Comment
Official Response from Mopinion
We keep your feedback inbox active but your feedback reports will go offline until you upgrade to a paid plan.Read more
Trial
1 Comment
Official Response from Mopinion
No, just your name and email. Only if you choose to upgrade after a trial we would need your credit card.Read more
Payment Options
1 Comment
Official Response from Mopinion
We accept all major credit cards for preauthorised monthly/annual billing. For other payment (for example wire transfers) please contact: sales@mopinion.comRead more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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