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At a Glance
Market Segments
Enterprise (79.4% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Moogsoft
Star Rating
(39)4.5 out of 5
Market Segments
Enterprise (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MoogsoftServiceNow IT Service Management
Star Rating
(1,203)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Moogsoft excels in its Artificial Intelligence capabilities, with a score of 9.1, allowing for advanced incident management and proactive identification of issues. In contrast, ServiceNow IT Service Management, while strong, scores slightly lower at 8.7 in this area.
- Reviewers mention that Moogsoft's Ticketing System is highly rated at 9.4, providing seamless ticket automation and routing. ServiceNow, however, shines in Ticket Assignment with a score of 9.2, indicating a robust system for managing ticket distribution effectively.
- G2 users highlight Moogsoft's Proactive Identification feature, scoring 9.1, which helps in anticipating issues before they escalate. ServiceNow's Timely Alerts feature, scoring 9.1, is also praised for its effectiveness in notifying users promptly about incidents.
- Users on G2 report that Moogsoft's Reports & Analytics feature scores 8.9, providing valuable insights into system performance. In comparison, ServiceNow's reporting capabilities, while slightly lower at 8.6, are noted for their comprehensive dashboards and time tracking functionalities.
- Reviewers say that Moogsoft's Automation features, rated at 9.0, significantly enhance operational efficiency by automating repetitive tasks. ServiceNow also offers strong automation capabilities but is rated slightly lower at 8.9.
- Users mention that both platforms provide solid Quality of Support, each scoring 8.5, but Moogsoft is noted for its exceptional partnership approach, with a higher score of 9.2 in the category of being a good business partner.
Pricing
Entry-Level Pricing
Moogsoft
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Moogsoft
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
7.9
25
8.9
774
Ease of Use
8.8
26
8.5
993
Ease of Setup
8.0
14
8.1
554
Ease of Admin
8.9
11
8.6
300
Quality of Support
8.5
24
8.5
702
Has the product been a good partner in doing business?
9.2
13
8.8
296
Product Direction (% positive)
9.0
23
8.8
752
Features by Category
Administration
Not enough data
9.0
232
|
Verified
Not enough data
8.7
222
|
Verified
Not enough data
8.8
234
|
Verified
Service Desk
Not enough data
9.1
243
|
Verified
Not enough data
9.2
244
|
Verified
Not enough data
9.0
234
|
Verified
Management
Not enough data
8.9
225
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.5
197
Functionality
Not enough data
9.3
230
|
Verified
Not enough data
8.8
219
Not enough data
8.7
219
|
Verified
Not enough data
8.9
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
8.7
19
|
Verified
8.9
222
|
Verified
8.2
19
|
Verified
9.0
231
|
Verified
8.1
18
|
Verified
9.1
234
|
Verified
Not enough data
7.5
31
Management Tools
8.2
17
|
Verified
9.2
234
|
Verified
8.0
18
|
Verified
9.0
226
8.7
18
|
Verified
8.7
218
|
Verified
Generative AI
Not enough data
8.4
105
Not enough data
8.3
119
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Functionality
9.1
17
Not enough data
9.0
17
Not enough data
8.8
18
Not enough data
Issue Resolution
8.3
17
Not enough data
9.1
17
Not enough data
8.4
18
Not enough data
Management
8.7
18
Not enough data
9.1
18
Not enough data
8.6
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.3
5
Not enough data
8.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.8
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
171
Access & Usability
Not enough data
8.0
234
Not enough data
8.7
287
Not enough data
8.5
255
Not enough data
8.8
163
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
Moogsoft and ServiceNow IT Service Management are categorized as Incident Management
Unique Categories
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Moogsoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Telecommunications
8.8%
Banking
8.8%
Computer Networking
5.9%
Oil & Energy
2.9%
Other
23.5%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
What's the possibility bringing in domain expertise in this platform?
1 Comment
AH
Interesting question. Leveraging skills, knowledge, and intuition is really important in getting the exact root cause identified and fixed.Read more
how can we place bulk servers in MOOGSOFT black out portal?
1 Comment
VD
Hi Naveen,
we used the script to do so, with that only you will be able to add the multiple server in the same time.Read more
What are the benefits of AIOps?
1 Comment
Official Response from Moogsoft
Through algorithmic analysis of IT data and Observability telemetry,
AIOps helps IT Ops, DevOps, and SRE teams work smarter and faster, so
they can detect...Read more
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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