Compare Missive and intheloop.io 
At a Glance
Market Segments
Small-Business (92.6% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
Free
$30.00 1 user / Per Month
Missive
Star Rating
(379)4.7 out of 5
Market Segments
Small-Business (92.6% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Missive excels in its unified inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels, while intheloop.io's unified inbox received a lower score of 8.9, indicating a less integrated experience.
- Reviewers mention that intheloop.io shines in its ticket response user experience, achieving a perfect score of 10.0, whereas Missive scored 9.7, suggesting that intheloop.io may provide a more efficient resolution process for customer inquiries.
- G2 users highlight the superior quality of support from intheloop.io, which received a perfect score of 10.0, compared to Missive's score of 9.3, indicating that users may find more reliable assistance with intheloop.io.
- Users on G2 report that Missive's ease of use is rated at 8.9, while intheloop.io outperforms with a score of 9.4, suggesting that intheloop.io may offer a more user-friendly interface for new users.
- Reviewers mention that intheloop.io's mobile application scored 9.1, slightly higher than Missive's 8.9, indicating that users may have a better mobile experience with intheloop.io, which is crucial for on-the-go communication.
- Users say that Missive's ticket creation user experience is rated at 9.7, which is impressive, but intheloop.io's overall workflow scored a perfect 10.0, suggesting that intheloop.io may provide a more streamlined process for managing customer support tickets.
Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Missive
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.1
360
9.3
17
Ease of Use
8.8
368
9.4
17
Ease of Setup
8.6
329
9.3
9
Ease of Admin
9.0
124
9.4
8
Quality of Support
9.3
323
10.0
17
Has the product been a good partner in doing business?
9.7
118
10.0
8
Product Direction (% positive)
9.4
357
10.0
14
Features by Category
Ticket and Case Management
Not enough data
9.7
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
Not enough data
Not enough data
10.0
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
9.0
5
Feature Not Available
7.7
5
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Business Instant Messaging
8.6
146
Not enough data
8.9
149
Not enough data
7.8
151
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.7
145
Not enough data
9.1
147
Not enough data
8.3
142
Not enough data
Generative AI - Business Instant Messaging
6.7
34
Not enough data
AI - Business Instant Messaging
6.6
34
Not enough data
6.4
34
Not enough data
6.0
32
Not enough data
6.7
33
Not enough data
Channels
8.7
190
Not enough data
8.2
176
Not enough data
Feature Not Available
Not enough data
Design
8.4
174
Not enough data
7.2
165
Not enough data
8.4
177
Not enough data
8.7
177
Not enough data
8.3
166
Not enough data
Generative AI
7.7
160
Not enough data
7.6
158
Not enough data
Inbox Tools
9.3
255
8.9
9
8.9
251
8.8
8
8.7
246
Not enough data
8.9
250
9.3
9
Coordination Tools
8.4
242
6.4
6
8.5
244
Not enough data
7.8
240
8.9
6
Software Options
9.2
246
10.0
10
8.9
246
9.1
9
Sorting & Filtering
7.5
33
Not enough data
8.2
33
Not enough data
7.0
29
Not enough data
8.1
30
Not enough data
Integrations
8.3
29
Not enough data
8.7
31
Not enough data
7.3
28
Not enough data
Time Management
8.9
30
Not enough data
8.3
26
Not enough data
8.4
28
Not enough data
Generative AI
7.4
28
Not enough data
6.3
26
Not enough data
6.9
27
Not enough data
Generative AI
8.2
72
Not enough data
8.3
71
Not enough data
Feature Not Available
Not enough data
Communication
8.0
88
Not enough data
9.0
90
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Internal Use
Feature Not Available
7.7
5
8.9
91
Not enough data
8.2
83
Not enough data
Feature Not Available
Not enough data
9.2
90
Not enough data
8.3
82
Not enough data
Generative AI
7.8(won by default)
51
Not enough data
7.8(won by default)
50
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
62
Not enough data
Channels
8.8(won by default)
61
Not enough data
8.7(won by default)
62
Not enough data
8.5(won by default)
59
Not enough data
7.3(won by default)
58
Not enough data
8.6(won by default)
59
Not enough data
Insight
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Missive and intheloop.io are categorized as Email Client and Shared Inbox
Unique Categories
Missive is categorized as Business Instant Messaging, Customer Communications Management, Social Customer Service, Live Chat, and Email Management
intheloop.io is categorized as Help Desk
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.5%
Marketing and Advertising
10.3%
Real Estate
6.6%
Computer Software
5.6%
Accounting
5.3%
Other
59.7%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Most Helpful Reviews
Missive
Most Helpful Favorable Review
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Most Helpful Critical Review
Dan P.
Verified User in Computer Software
Losing my threads and deleting duplicates manually.
intheloop.io
Most Helpful Favorable Review
Jeff B.
Verified User in Retail
Loop has been great for our team. It brings all our email and communication all in one place. It is easy to work with and the support is amazing.
Most Helpful Critical Review
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Jeff B.
Verified User in Retail
Loop has been great for our team. It brings all our email and communication all in one place. It is easy to work with and the support is amazing.
Dan P.
Verified User in Computer Software
Losing my threads and deleting duplicates manually.
Discussions
What is Missive app?
1 comment
Official Response from Missive
Missive is a tool designed for team collaboration and productivity, centered on communication. Its primary goal is to eliminate barriers between internal and...Read more
What does Missive do?
1 comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
intheloop.io has no discussions with answers
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