Compare MightyCall and Talkroute 
At a Glance
Market Segments
Small-Business (91.5% of reviews)
Small-Business (92.0% of reviews)
Entry-Level Pricing
$15.00 1 Per User Per Year
$19 per account, per month (not billed per user)
MightyCall
Star Rating
(250)4.5 out of 5
Market Segments
Small-Business (91.5% of reviews)
Entry-Level Pricing
$15.00 1 Per User Per Year
Free Trial is available
Browse all 4 pricing plansTalkroute
Star Rating
(25)4.4 out of 5
Market Segments
Small-Business (92.0% of reviews)
Entry-Level Pricing
$19 per account, per month (not billed per user)
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MightyCall excels in call recording with a score of 9.6, while Talkroute lags behind with a score of 8.1. Reviewers mention that the clarity and ease of accessing recorded calls in MightyCall significantly enhance their communication efficiency.
- Reviewers mention that MightyCall's mobile access is rated at 9.2, making it highly convenient for users on the go. In contrast, Talkroute's mobile access is rated lower, which users say can hinder their ability to manage calls effectively while away from their desks.
- G2 users highlight MightyCall's superior quality of support, scoring 9.4 compared to Talkroute's 8.8. Users report that the responsiveness and helpfulness of MightyCall's support team have been crucial in resolving issues quickly.
- Users on G2 note that MightyCall offers better call routing capabilities with a score of 9.2, while Talkroute's score is not specified. Reviewers mention that the advanced call routing features in MightyCall allow for more efficient handling of incoming calls, which is vital for small businesses.
- Reviewers say that MightyCall's personalization features score 9.4, significantly higher than Talkroute's offerings. Users report that the ability to customize greetings and call handling options in MightyCall enhances their customer interactions.
- Users report that Talkroute's generative AI features, particularly AI Text-to-Speech, score 6.4, which is notably better than MightyCall's score of 5.0. Reviewers mention that this feature in Talkroute provides a more natural-sounding voice for automated responses, improving customer experience.
Pricing
Entry-Level Pricing
MightyCall
Core
$15.00
1 Per User Per Year
Advanced business phone system
- Unlimited calling & texts
- 3 business phone numbers
- Call routing
Talkroute
BASIC
$19
per account, per month (not billed per user)
Included Features:
- Local & Toll Free Numbers
- Incoming & Outgoing Calling
- Text Messaging
Free Trial
MightyCall
Free Trial is available
Talkroute
Free Trial is available
Ratings
Meets Requirements
9.0
211
8.8
10
Ease of Use
9.0
211
9.5
10
Ease of Setup
8.7
140
8.8
8
Ease of Admin
9.0
133
8.6
7
Quality of Support
9.4
203
8.8
10
Has the product been a good partner in doing business?
9.2
132
8.6
7
Product Direction (% positive)
8.6
206
8.7
9
Features by Category
Channels
8.9
41
Not enough data
Feature Not Available
Not enough data
7.0
38
Not enough data
8.4
38
Not enough data
7.4
35
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.3
39
Not enough data
7.9
40
Not enough data
8.0
39
Not enough data
7.4
37
Not enough data
7.1
35
Not enough data
7.5
36
Not enough data
7.8
38
Not enough data
7.5
35
Not enough data
Administrative
8.1
38
Not enough data
9.4
39
Not enough data
8.9
41
Not enough data
9.2
38
Not enough data
7.6
37
Not enough data
Platform
7.9
14
Not enough data
9.2
17
Not enough data
8.3
13
Not enough data
9.2
17
Not enough data
7.3
15
Not enough data
7.1
14
Not enough data
7.8
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.5
14
Not enough data
8.8
14
Not enough data
Administrative
9.5
17
Not enough data
9.1
16
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
133
|
Verified
8.1
6
|
Verified
Feature Not Available
Feature Not Available
8.2
46
Not enough data
Feature Not Available
Feature Not Available
8.2
74
|
Verified
Feature Not Available
8.6
85
|
Verified
Feature Not Available
Access
7.6
60
Not enough data
8.1
72
Feature Not Available
8.6
70
Not enough data
Advanced Features
8.3
101
|
Verified
Not enough data
8.6
91
|
Verified
Not enough data
9.2
114
|
Verified
7.7
5
|
Verified
Calling
9.6
38
Not enough data
Feature Not Available
Not enough data
9.4
38
Not enough data
9.2
35
Not enough data
Contacts
9.4
40
Not enough data
9.3
36
Not enough data
9.1
37
Not enough data
Insights
8.9
34
Not enough data
8.8
33
Not enough data
9.2
37
Not enough data
8.9
31
Not enough data
9.1
30
Not enough data
Categories
Categories
Shared Categories
MightyCall and Talkroute are categorized as VoIP
Unique Categories
MightyCall is categorized as Other Customer Service, Outbound Call Tracking, Call Center Infrastructure (CCI), and Contact Center
Talkroute is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
MightyCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkroute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
8.1%
Marketing and Advertising
6.1%
Retail
5.7%
Information Technology and Services
4.9%
Non-Profit Organization Management
4.0%
Other
71.3%
Hospital & Health Care
12.0%
Automotive
12.0%
Real Estate
8.0%
Non-Profit Organization Management
8.0%
Mental Health Care
8.0%
Other
52.0%
Most Helpful Reviews
MightyCall
Most Helpful Favorable Review
Shweta R.
Verified User in Marketing and Advertising
MightyCall is best cloud based calling software with good quality and where we can keep a track of each call and analyse it later. With features like SMS service , music on hold we keep our customer engaged. We can create notes while on call which help us...
Most Helpful Critical Review
john T.
Verified User in Transportation/Trucking/Railroad
dropped calls missed calls bankers hours for the customer support what? are you serious right now
Talkroute
Most Helpful Favorable Review
Andre Y.
Verified User in Consumer Services
Talkroute's first use was to increase call deflection, as phone call inquiries are the most expensive to handle. Setting up a menu structure which could play recorded scripts answering common questions, helpful to reduce # of basic inquiries.
Most Helpful Critical Review
Robyn C.
Verified User in Hospital & Health Care
Currently having serious issues with texting- as in, not able to send texts. This is one of the primary ways I remind patients of their appointments
Shweta R.
Verified User in Marketing and Advertising
MightyCall is best cloud based calling software with good quality and where we can keep a track of each call and analyse it later. With features like SMS service , music on hold we keep our customer engaged. We can create notes while on call which help us...
Andre Y.
Verified User in Consumer Services
Talkroute's first use was to increase call deflection, as phone call inquiries are the most expensive to handle. Setting up a menu structure which could play recorded scripts answering common questions, helpful to reduce # of basic inquiries.
john T.
Verified User in Transportation/Trucking/Railroad
dropped calls missed calls bankers hours for the customer support what? are you serious right now
Robyn C.
Verified User in Hospital & Health Care
Currently having serious issues with texting- as in, not able to send texts. This is one of the primary ways I remind patients of their appointments
Discussions
What is MightyCall used for?
1 comment
SL
MightyCall is a comprehensive call center software designed specifically for small and medium-sized businesses.
MightyCall offers a suite of business...Read more
MightyCall has no more discussions with answers
Who owns Talkroute?
1 comment
TP
Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program.Read more
Talkroute has no more discussions with answers
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