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Compare Microsoft 365 and Zoho Mail 
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At a Glance
Market Segments
Mid-Market (35.2% of reviews)
Small-Business (74.3% of reviews)
Entry-Level Pricing
$6.00 1 User Per Month
0
Microsoft 365
Star Rating
(5,664)4.6 out of 5
Market Segments
Mid-Market (35.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansZoho Mail
Star Rating
(672)4.4 out of 5
Market Segments
Small-Business (74.3% of reviews)
Pros & Cons
Entry-Level Pricing
0
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft 365 excels in overall user satisfaction, boasting a higher G2 Score compared to Zoho Mail. Users appreciate the comprehensive suite of applications, highlighting the ease of navigation and the convenience of accessing email and chat features seamlessly.
- Users say that Zoho Mail offers a clean and professional interface, making it particularly appealing for small businesses. The ad-free experience and effective spam filter are frequently praised, with one user noting how the labeling system helps organize emails efficiently.
- Reviewers mention that Microsoft 365's implementation process is quick and intuitive, with many users enjoying the onboarding experience. The introduction of features like Microsoft Copilot has further enhanced usability, making daily tasks more manageable.
- According to verified reviews, Zoho Mail stands out for its cost-effectiveness, especially for small businesses. Users appreciate the clear pricing structure and the ability to scale with storage upgrades, making it a reliable choice for growing teams.
- G2 reviewers highlight that both platforms offer similar ease of use, but Microsoft 365 has a slight edge in setup and administrative tasks. Users have noted that while Zoho Mail is user-friendly, Microsoft 365's additional features and integrations provide a more robust experience for larger teams.
- Users report that while Microsoft 365 has a broader range of features, Zoho Mail excels in specific areas like calendar collaboration and multiple calendar management, with users appreciating the ability to sync and import events easily, making it a strong contender for those focused on email and calendar functionalities.
Pricing
Entry-Level Pricing
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Zoho Mail
Free
0
Get started for free!
- 5GB /User Mailbox Storage
- Online office apps (Writer, Sheet, Show)
- Integrated chat
Free Trial
Microsoft 365
Free Trial is available
Zoho Mail
Free Trial is available
Ratings
Meets Requirements
9.3
4,683
9.0
563
Ease of Use
9.0
4,733
9.0
566
Ease of Setup
8.9
1,293
8.6
233
Ease of Admin
8.7
962
8.7
183
Quality of Support
8.5
3,952
8.4
491
Has the product been a good partner in doing business?
8.8
935
8.8
173
Product Direction (% positive)
8.8
4,619
8.5
544
Features by Category
File Management
9.3
181
Not enough data
9.3
179
Not enough data
9.4
178
Not enough data
9.0
172
Not enough data
8.9
173
Not enough data
Agentic AI - Cloud Content Collaboration
8.7
77
Not enough data
8.7
76
Not enough data
8.9
77
Not enough data
Collaboration
9.2
177
Not enough data
9.5
177
Not enough data
9.1
177
Not enough data
8.8
173
Not enough data
Administration
9.2
171
Not enough data
9.2
171
Not enough data
9.1
168
Not enough data
8.9
169
Not enough data
8.8
164
Not enough data
9.4
173
Not enough data
Platform
9.3
185
Not enough data
8.9
179
Not enough data
9.0
180
Not enough data
8.8
181
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.5
180
Not enough data
9.2
182
Not enough data
8.8
178
Not enough data
Business Instant Messaging
9.1
180
Not enough data
9.2
179
Not enough data
Business Instant Messaging
9.1
179
Not enough data
9.2
182
Not enough data
9.0
176
Not enough data
Generative AI - Business Instant Messaging
8.7
133
Not enough data
AI - Business Instant Messaging
8.6
132
Not enough data
8.6
133
Not enough data
8.5
133
Not enough data
8.7
136
Not enough data
Agentic AI - Business Instant Messaging
8.6
85
Not enough data
8.5
85
Not enough data
Browser
Not enough data
9.8
14
Not enough data
9.4
14
Not enough data
9.5
14
User Tools
Not enough data
9.0
14
Not enough data
9.5
14
Not enough data
9.6
14
Editing Tools
Not enough data
9.2
13
Not enough data
9.4
12
Workspace Options
Not enough data
9.3
14
Not enough data
9.3
12
Presenter Tools
8.9
125
Not enough data
8.5
126
Not enough data
8.2
123
Not enough data
8.6
123
Not enough data
Conferencing Options
8.9
129
Not enough data
9.0
127
Not enough data
9.0
131
Not enough data
Application Tools
8.9
121
Not enough data
8.6
123
Not enough data
8.8
123
Not enough data
Agentic AI - Screen Sharing
8.1
38
Not enough data
Platform Basics
8.7
163
Not enough data
8.8
163
Not enough data
9.1
163
Not enough data
Platform Content
8.8
164
Not enough data
8.3
163
Not enough data
8.6
156
Not enough data
9.1
160
Not enough data
Platform Additional Functionality
8.9
157
Not enough data
8.9
157
Not enough data
9.1
164
Not enough data
Generative AI
8.2
109
Not enough data
7.9
107
Not enough data
7.4
106
Not enough data
8.0
108
Not enough data
7.2
105
Not enough data
7.9
106
Not enough data
7.6
104
Not enough data
Inbox Tools
8.9
210
Not enough data
9.0
209
Not enough data
9.0
208
Not enough data
9.1
208
Not enough data
Coordination Tools
9.2
212
Not enough data
9.0
208
Not enough data
8.7
206
Not enough data
Software Options
9.3
212
Not enough data
8.8
212
Not enough data
Email Client - Agentic AI
8.3
78
Not enough data
8.2
78
Not enough data
Calculating
9.2
182
Not enough data
9.1
181
Not enough data
Insights
8.7
180
Not enough data
9.1
178
Not enough data
Editing
8.8
179
Not enough data
8.8
177
Not enough data
8.9
176
Not enough data
Functionality
8.5
176
Not enough data
8.9
178
Not enough data
9.0
174
Not enough data
9.1
177
Not enough data
Applications
9.3
1288
Not enough data
9.1
1217
Not enough data
8.8
1201
Not enough data
Collaboration
9.0
1191
Not enough data
8.8
1097
Not enough data
8.7
1157
Not enough data
Management
8.8
1178
Not enough data
9.1
1232
Not enough data
9.2
1263
Not enough data
Agentic AI - Office Suites
8.1
126
Not enough data
8.1
128
Not enough data
Task Creation
Not enough data
9.1
44
Not enough data
8.8
44
Not enough data
8.8
41
Not enough data
9.0
41
Task Management
Not enough data
9.2
44
Not enough data
9.3
45
Not enough data
8.8
42
Not enough data
9.0
43
Generative AI
Not enough data
8.3
15
Not enough data
8.6
15
Collaboration Tools
9.1
194
Not enough data
9.1
192
Not enough data
8.6
188
Not enough data
9.2
190
Not enough data
9.2
190
Not enough data
Meeting Coordination
9.2
196
Not enough data
9.0
191
Not enough data
9.1
191
Not enough data
9.1
186
Not enough data
Software Type
9.0
194
Not enough data
9.1
191
Not enough data
9.2
192
Not enough data
Agentic AI - Video Conferencing
8.5
77
Not enough data
8.4
76
Not enough data
8.3
76
Not enough data
Survey Management
8.8
46
Not enough data
9.0
44
Not enough data
8.7
45
Not enough data
8.9
46
Not enough data
Survey Customization
8.6
46
Not enough data
8.8
47
Not enough data
8.7
44
Not enough data
8.8
45
Not enough data
Survey Insights
8.9
45
Not enough data
9.0
44
Not enough data
9.0
44
Not enough data
8.9
45
Not enough data
Agentic AI - Survey
9.2
12
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
Calendar View
9.0
203
8.9
62
8.9
206
9.1
62
Shared Calendar
9.0
204
9.2
61
8.9
204
9.2
58
Accessibility
8.8
196
8.9
57
8.7
197
8.9
57
Integration
8.9
198
9.1
57
8.8
201
9.2
53
8.9
199
9.2
56
Notifications
9.0
201
9.1
56
8.6
198
8.9
53
Generative AI
7.8
140
8.0
26
8.0
136
8.3
26
7.9
135
8.1
26
Agentic AI - Calendar
7.7
73
Not enough data
Notifications
9.0
112
Not enough data
8.7
110
Not enough data
8.9
109
Not enough data
Settings
9.1
114
Not enough data
9.1
110
Not enough data
9.0
111
Not enough data
Personalization
8.6
109
Not enough data
8.9
109
Not enough data
Integrations
8.9
111
Not enough data
8.9
106
Not enough data
8.3
106
Not enough data
9.0
109
Not enough data
8.8
106
Not enough data
Generative AI
8.5
81
Not enough data
8.5
79
Not enough data
8.2
80
Not enough data
8.4
81
Not enough data
8.3
80
Not enough data
Agentic AI - Online Appointment Scheduling
8.8
44
Not enough data
8.9
44
Not enough data
8.9
44
Not enough data
Design
8.8
234
Not enough data
8.9
236
Not enough data
8.7
233
Not enough data
Collaboration
9.2
236
Not enough data
9.2
236
Not enough data
File Types
9.4
241
Not enough data
9.1
239
Not enough data
8.6
231
Not enough data
Edit & Revise
8.9
240
Not enough data
8.8
235
Not enough data
9.2
239
Not enough data
Integrate & Embed
8.8
233
Not enough data
8.6
232
Not enough data
8.9
235
Not enough data
Operating System
9.4
237
Not enough data
8.5
230
Not enough data
7.9
222
Not enough data
Generative AI
8.1
176
Not enough data
8.2
176
Not enough data
7.8
172
Not enough data
8.0
175
Not enough data
7.9
170
Not enough data
Agentic AI - Document Creation
8.4
92
Not enough data
Sorting & Filtering
8.9
219
Not enough data
9.1
216
Not enough data
8.6
211
Not enough data
8.9
214
Not enough data
Integrations
9.3
217
Not enough data
8.5
208
Not enough data
8.2
203
Not enough data
Time Management
8.9
209
Not enough data
9.1
215
Not enough data
8.8
211
Not enough data
Generative AI
8.4
160
Not enough data
8.3
159
Not enough data
8.5
160
Not enough data
Agentic AI - Email Management
8.6
89
Not enough data
8.6
89
Not enough data
Generative AI
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
8.0
54
Not enough data
6.4
13
Not enough data
6.6
16
Not enough data
6.9
14
Security - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Convenience and automation - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support and service - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced management and features - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft 365 and Zoho Mail are categorized as Calendar
Unique Categories
Microsoft 365 is categorized as Email Management, Business Instant Messaging, Email Client, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Document Creation, Cloud Content Collaboration, Office Suites, Survey, and Video Conferencing
Zoho Mail is categorized as Bookmark Manager, Note-Taking Software, Domain Registrars, Email, and Task Management
Reviews
Reviewers' Company Size
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Mail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.7%
Education Management
5.9%
Computer Software
5.2%
Higher Education
4.9%
Hospital & Health Care
4.1%
Other
69.2%
Information Technology and Services
13.6%
Marketing and Advertising
8.8%
Computer Software
8.4%
Telecommunications
3.3%
Retail
2.6%
Other
63.3%
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