Compare Microsoft Copilot Studio and ServiceNow AI Agents 
At a Glance
Market Segments
Small-Business (41.5% of reviews)
Enterprise (35.6% of reviews)
Entry-Level Pricing
$1.00 2000 Sessions Month
No pricing available
Microsoft Copilot Studio
Star Rating
(144)4.4 out of 5
Market Segments
Small-Business (41.5% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot StudioServiceNow AI Agents
Star Rating
(80)4.3 out of 5
Market Segments
Enterprise (35.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow AI AgentsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Copilot Studio excels in user-friendliness, with many users appreciating its low-code interface that allows even those without extensive AI knowledge to build custom AI copilots easily. This flexibility makes it a great choice for integrating AI into daily tasks.
- Users say that ServiceNow AI Agents effectively automate routine tasks, significantly reducing manual effort for support teams. Reviewers highlight how this automation improves response times and enhances the overall user experience, making it a solid option for organizations looking to streamline support operations.
- According to verified reviews, Microsoft Copilot Studio has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users have noted the platform's simplicity and clear UI, which facilitates easy management of AI copilots without deep technical expertise.
- Reviewers mention that while ServiceNow AI Agents are functional and easy to set up, they may not offer the same level of customization as Microsoft Copilot Studio. Users appreciate the ability to customize copilots and integrate various APIs in Copilot Studio, which enhances its adaptability to specific business needs.
- G2 reviewers highlight that Microsoft Copilot Studio's implementation process is quick and intuitive, with many users praising the onboarding experience. This contrasts with some feedback on ServiceNow AI Agents, where users noted that while building agents is straightforward, the overall setup can be less seamless.
- Users report that both platforms provide solid support, but Microsoft Copilot Studio has a slight edge in terms of ease of administration. Reviewers have noted that managing and configuring the platform is straightforward, which is crucial for teams looking to maintain efficiency in their operations.
Pricing
Entry-Level Pricing
Microsoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
NA
- Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450
ServiceNow AI Agents
No pricing availableFree Trial
Microsoft Copilot Studio
No trial information availableServiceNow AI Agents
No trial information availableRatings
Meets Requirements
8.2
126
7.9
47
Ease of Use
8.7
130
8.3
68
Ease of Setup
8.6
109
8.0
67
Ease of Admin
8.6
36
8.7
21
Quality of Support
8.2
120
8.3
45
Has the product been a good partner in doing business?
8.5
36
8.6
22
Product Direction (% positive)
9.2
124
9.5
45
Features by Category
Responses
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.3
8
Automation - AI Agents
Not enough data
8.6
7
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.1
9
Platform
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.3
8
Autonomy - AI Agents
Not enough data
8.0
9
Not enough data
7.0
9
Not enough data
8.5
9
Not enough data
8.7
9
Generative AI
Not enough data
8.5
9
Not enough data
8.7
9
Generative AI
8.1
36
Not enough data
8.5
36
Not enough data
Agentic AI - Bot Platforms
8.0
27
Not enough data
7.7
27
Not enough data
7.7
27
Not enough data
7.8
27
Not enough data
7.9
26
Not enough data
7.6
26
Not enough data
7.3
26
Not enough data
Customization - AI Agent Builders
8.2
63
7.8
22
7.6
61
7.5
19
8.0
64
7.7
18
Functionality - AI Agent Builders
7.8
56
7.8
20
7.8
56
8.0
18
7.9
55
8.4
20
8.1
55
8.1
20
Data and Analytics - AI Agent Builders
7.8
54
7.6
19
7.7
56
7.9
20
8.2
56
8.3
20
Integration - AI Agent Builders
8.4
65
8.6
25
8.1
55
8.0
18
8.0
63
8.7
21
7.9
54
8.2
19
Automation - AI IT Agents
Not enough data
8.3
19
Not enough data
8.8
18
Autonomy - AI IT Agents
Not enough data
8.1
17
Not enough data
8.5
18
Not enough data
8.3
18
Not enough data
8.5
19
IT Ticket Management - AI IT Agents
Not enough data
9.2
19
Not enough data
8.9
18
Not enough data
8.7
19
Not enough data
8.8
18
Not enough data
8.5
19
IT Support Automation - AI IT Agents
Not enough data
8.9
19
Not enough data
8.9
18
Not enough data
8.5
19
Not enough data
8.9
19
Not enough data
8.9
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
14
Not enough data
8.3
14
Not enough data
7.9
14
Not enough data
8.3
14
Not enough data
7.9
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
14
Not enough data
7.7
13
Not enough data
8.2
14
Not enough data
8.5
14
Automation
Not enough data
8.6
14
Not enough data
8.7
14
Not enough data
8.7
15
Autonomy
Not enough data
7.7
14
Not enough data
8.1
14
Not enough data
8.9
15
Not enough data
8.2
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft Copilot Studio and ServiceNow AI Agents are categorized as AI Agent Builders and Conversational Interface Agents
Unique Categories
Microsoft Copilot Studio is categorized as Bot Platforms
ServiceNow AI Agents is categorized as AI IT Agents, AI Customer Support Agents, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow AI Agents
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.5%
Computer Software
11.9%
Financial Services
5.2%
Automotive
4.4%
Computer & Network Security
4.4%
Other
52.6%
Information Technology and Services
20.3%
Computer Software
17.4%
Computer & Network Security
10.1%
Consulting
7.2%
Telecommunications
7.2%
Other
37.7%
Alternatives
Discussions
How soon will this bot be able to answer customer questions flawlessly?
1 Comment
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
What can power virtual agents do?
1 Comment
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
Microsoft Copilot Studio has no more discussions with answers
ServiceNow AI Agents has no discussions with answers
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