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- Medallia Customer Experience
- Qualtrics Strategy & Research (formerly CoreXM)
- Medallia Customer Experience-vs-Qualtrics Strategy & Research (formerly CoreXM)
Compare Medallia Customer Experience and Qualtrics Strategy & Research (formerly CoreXM) 
At a Glance
Market Segments
Enterprise (65.4% of reviews)
Enterprise (45.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(140)4.5 out of 5
Market Segments
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQualtrics Strategy & Research (formerly CoreXM)
Star Rating
(2,927)4.4 out of 5
Market Segments
Enterprise (45.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & Research (formerly CoreXM)Featured Products
Sponsored
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(3)
Experience Management
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(167)
Experience Management
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Trajaan: Search Listening Platform
(5)
Experience Management
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Medallia Customer Experience vs Qualtrics Strategy & Research (formerly CoreXM)
When assessing the two solutions, reviewers found Medallia Customer Experience easier to use. However, Qualtrics Strategy & Research (formerly CoreXM) is easier to set up and administer. Reviewers also preferred doing business with Qualtrics Strategy & Research (formerly CoreXM) overall.
- Reviewers felt that Qualtrics Strategy & Research (formerly CoreXM) meets the needs of their business better than Medallia Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that Qualtrics Strategy & Research (formerly CoreXM) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over Qualtrics Strategy & Research (formerly CoreXM).
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Qualtrics Strategy & Research (formerly CoreXM)
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
Qualtrics Strategy & Research (formerly CoreXM)
Free Trial is available
Ratings
Meets Requirements
8.7
114
8.9
2,457
Ease of Use
8.6
113
8.5
2,459
Ease of Setup
7.3
73
8.3
1,022
Ease of Admin
7.8
65
8.4
1,011
Quality of Support
8.4
97
8.7
2,139
Has the product been a good partner in doing business?
8.6
68
8.7
937
Product Direction (% positive)
9.5
109
8.1
2,369
Features by Category
Analytics
9.4
38
Not enough data
9.1
39
Not enough data
8.6
37
Not enough data
5.9
29
Not enough data
Customization
8.5
34
Not enough data
7.9
32
Not enough data
8.7
31
Not enough data
8.6
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
8.4
31
Not enough data
8.5
28
Not enough data
8.5
35
Not enough data
Feedback Analysis
8.0
34
Not enough data
8.3
33
Not enough data
9.5
33
Not enough data
Feedback Sources
9.0
28
Not enough data
9.2
33
Not enough data
7.7
25
Not enough data
8.4
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
Not enough data
9.0
427
Not enough data
9.1
430
Not enough data
8.4
375
Not enough data
8.9
428
Survey Customization
Not enough data
8.9
411
Not enough data
8.5
374
Not enough data
8.6
340
Not enough data
8.6
293
Survey Insights
Not enough data
8.5
419
Not enough data
8.4
269
Not enough data
8.7
417
Not enough data
8.6
366
Brand Signals
Not enough data
9.0
61
Not enough data
8.5
60
Not enough data
9.1
60
Brand Analytics
Not enough data
8.9
63
Not enough data
8.9
64
Categories
Categories
Shared Categories
Medallia Customer Experience and Qualtrics Strategy & Research (formerly CoreXM) share no categories
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics and Experience Management
Qualtrics Strategy & Research (formerly CoreXM) is categorized as Survey and Brand Intelligence
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research (formerly CoreXM)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
16.2%
Information Technology and Services
9.6%
Financial Services
9.6%
Automotive
7.4%
Insurance
5.9%
Other
51.5%
Higher Education
21.3%
Education Management
11.9%
Research
7.8%
Information Technology and Services
6.6%
Market Research
4.3%
Other
48.1%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Qualtrics Strategy & Research (formerly CoreXM)
Most Helpful Favorable Review
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Most Helpful Critical Review
Verified User in Education Management
I pretty much like everything about this platform.
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Verified User in Education Management
I pretty much like everything about this platform.
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Are we the only organization having email deliverability issues to gmail accounts?
2 comments
JK
Bob - I recall we had similar reliability issues sending to Microsoft accounts a few years ago. It was solved by updating the sending email address for our...Read more
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