Compare Medallia Customer Experience and Qualtrics Customer Experience 
At a Glance
Market Segments
Enterprise (64.7% of reviews)
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Medallia Customer Experience
Star Rating
(157)4.5 out of 5
Market Segments
Enterprise (64.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQualtrics Customer Experience
Star Rating
(734)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its Net Promoter Score (NPS) analytics, scoring 9.4, which reviewers mention provides valuable insights into customer loyalty and satisfaction. In contrast, Qualtrics Customer Experience, while still strong, scores slightly lower at 9.1.
- Reviewers mention that Qualtrics offers superior generative AI capabilities, particularly in AI Text Generation, where it scores 8.7 compared to Medallia's 6.7. Users on G2 appreciate the advanced features that enhance text summarization and content creation.
- Users say that Medallia shines in its Customer Profiles feature, scoring 9.2, which allows for detailed segmentation and personalized customer interactions. Qualtrics, while competitive, scores slightly lower in this area, leading to a more generalized approach.
- Reviewers mention that the ease of setup is a notable strength for Qualtrics, with a score of 7.7, compared to Medallia's 7.3. Users report that this makes Qualtrics a more accessible option for teams looking to implement customer experience solutions quickly.
- G2 users highlight Medallia's strong performance in Quality Assurance evaluation, scoring 9.2, which reviewers say helps organizations maintain high service standards. Qualtrics, while effective, does not match this level of assurance, scoring lower in this critical area.
- Users on G2 report that both platforms offer robust feedback management features, but Qualtrics edges out with a slightly higher score in segmentation (8.6) compared to Medallia's 8.5. Reviewers mention that this allows for more targeted feedback analysis and improved customer insights.
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Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Medallia Customer Experience
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
117
8.6
591
Ease of Use
8.6
127
8.4
593
Ease of Setup
7.4
85
7.6
350
Ease of Admin
7.7
67
7.9
345
Quality of Support
8.5
100
8.5
560
Has the product been a good partner in doing business?
8.7
70
8.5
337
Product Direction (% positive)
9.5
112
8.6
568
Features by Category
Social Analytics
Not enough data
8.2(won by default)
57
Not enough data
8.2(won by default)
63
Not enough data
8.5(won by default)
66
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.3(won by default)
70
Not enough data
8.1(won by default)
71
Not enough data
8.3(won by default)
69
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
9.4
41
9.1
108
9.1
42
8.8
106
8.7
40
8.7
103
5.9
32
7.6
59
Customization
8.5
37
8.4
92
8.0
35
8.4
99
8.7
34
8.6
93
8.7
30
8.4
90
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
8.4
33
8.4
89
8.6
30
8.6
96
8.5
37
8.4
111
Feedback Analysis
8.0
35
8.4
98
8.4
35
8.5
99
9.5
34
8.8
99
Feedback Sources
8.7
29
8.4
92
9.2
34
9.1
114
7.4
26
8.6
80
8.1
29
8.8
82
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Monitoring & Listening
Not enough data
8.5
80
Not enough data
7.8
70
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
79
Not enough data
7.8
81
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
131
Not enough data
8.4
95
Not enough data
8.5
71
Channels
Not enough data
8.5
65
Not enough data
8.9
134
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
49
Insight
Not enough data
8.4
66
Not enough data
8.4
120
Not enough data
8.2
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Medallia Customer Experience and Qualtrics Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
15.7%
Financial Services
9.8%
Information Technology and Services
8.5%
Telecommunications
6.5%
Automotive
6.5%
Other
52.9%
Information Technology and Services
10.5%
Higher Education
7.1%
Education Management
5.4%
Marketing and Advertising
5.2%
Computer Software
5.1%
Other
66.8%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Most Helpful Critical Review
Ivar T.
Verified User in Telecommunications
Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises !
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Ivar T.
Verified User in Telecommunications
Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises !
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
What is qualtrics CX?
1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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