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Compare Medallia Agent Connect and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Medallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Agent Connect excels in ease of use, with users appreciating the ability to check their performance and past results in real time. This intuitive interface allows for quick navigation and customization, making it a favorite among those who value straightforward functionality.
- Users say that Qualtrics Customer Experience shines in its comprehensive feedback collection capabilities. The platform's ability to gather insights from various channels, including emails, surveys, and social media, is highlighted as a significant advantage, providing actionable insights through its user-friendly dashboards.
- Reviewers mention that Medallia Agent Connect offers a highly customizable quality assurance section, which allows users to tailor questions to their specific needs. This flexibility is a key feature that users find beneficial for aligning the tool with their unique workflows.
- According to verified reviews, Qualtrics Customer Experience is praised for its robust reporting tools, which help users make informed decisions based on clear data visualizations. Users appreciate the variety of options available to achieve similar outcomes, enhancing their overall experience with the platform.
- G2 reviewers highlight that Medallia Agent Connect has a strong reputation for quality of support, with users noting the responsiveness and helpfulness of the support team. This aspect is crucial for organizations that require reliable assistance during implementation and ongoing use.
- Users report that while Qualtrics Customer Experience has a solid market presence, it faces challenges in ease of setup, with some users finding the initial configuration process more complex compared to Medallia Agent Connect, which is noted for its quick and straightforward onboarding experience.
Pricing
Entry-Level Pricing
Medallia Agent Connect
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Medallia Agent Connect
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.0
180
8.6
598
Ease of Use
9.2
181
8.4
600
Ease of Setup
9.1
97
7.6
357
Ease of Admin
9.0
95
7.9
349
Quality of Support
9.3
160
8.5
567
Has the product been a good partner in doing business?
9.3
97
8.5
341
Product Direction (% positive)
8.5
165
8.6
575
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.0
98
9.1
38
8.9
88
8.8
37
8.5
92
8.4
39
Engagement
9.1
92
8.4
40
9.0
101
8.9
40
8.7
84
8.8
36
Performance
9.1
90
8.7
35
9.2
73
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
20
8.3
93
8.8
17
8.6
100
8.3
25
8.4
117
Feedback Analysis
9.0
16
8.3
103
9.1
17
8.4
104
9.1
25
8.7
103
Feedback Sources
9.1
20
8.3
95
9.2
22
9.0
120
8.1
14
8.5
83
9.2
22
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Agent Connect and Qualtrics Customer Experience are categorized as Feedback Analytics and Contact Center Quality Assurance
Unique Categories
Medallia Agent Connect has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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