Compare Marvin and UserTesting 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free 2 Users
Free Trial
Marvin
Star Rating
(98)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Free 2 Users
Browse all 4 pricing plansUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video interview capabilities, scoring 8.8, while Marvin shines in video snippets with a score of 9.2, indicating a preference for different user response methods.
- Reviewers mention that Marvin's quality of support is rated higher at 9.7 compared to UserTesting's 9.0, suggesting that Marvin may provide a more responsive and helpful customer service experience.
- G2 users highlight that UserTesting's data centralization and search analysis features are strong, both scoring 8.8, while Marvin lacks specific insight engine features, which may limit its data management capabilities.
- Users on G2 indicate that Marvin's ease of administration is superior at 9.4 compared to UserTesting's 8.7, suggesting that Marvin may be easier to manage for teams.
- Reviewers say that UserTesting's survey builder is rated lower at 5.8, which may hinder users looking for robust survey creation tools, while Marvin does not have a comparable feature highlighted, indicating a potential gap in survey management.
- Users report that Marvin's generative AI features, particularly in AI text summarization, score 9.0, outperforming UserTesting's 7.3, suggesting that Marvin may offer more advanced AI capabilities for content generation and analysis.
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Pricing
Entry-Level Pricing
Marvin
Free
Free
2 Users
Good for small teams that want to speed up their user research. Limited platform functionalities.
- Qualitative Data Analysis
- Research Repository
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Marvin
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
9.1
76
8.6
576
Ease of Use
8.8
79
8.5
604
Ease of Setup
8.9
46
8.7
278
Ease of Admin
9.3
28
8.7
225
Quality of Support
9.8
60
9.0
501
Has the product been a good partner in doing business?
9.8
29
8.8
220
Product Direction (% positive)
9.7
74
8.1
566
Features by Category
User Response Methods
7.1
53
7.6
298
|
Verified
9.2
65
8.7
356
|
Verified
9.3
68
8.7
278
|
Verified
7.1
51
7.2
166
|
Verified
8.7
66
8.2
334
|
Verified
Participant Selection
Feature Not Available
7.3
110
Feature Not Available
5.6
67
Feature Not Available
7.0
93
Feature Not Available
8.1
358
|
Verified
Insights
8.5
64
7.7
327
|
Verified
9.0
62
7.7
295
|
Verified
8.3
61
7.4
295
|
Verified
Generative AI
9.0
51
6.6
68
Content Management
8.8
31
Not enough data
8.4
31
Not enough data
8.8
30
Not enough data
Content Discovery
8.8
30
Not enough data
9.1
32
Not enough data
8.3
30
Not enough data
Feature Not Available
Not enough data
8.1
29
Not enough data
7.7
29
Not enough data
Generative AI
8.8
29
Not enough data
9.0
30
Not enough data
Feedback Source
Not enough data
8.0
105
Feature Not Available
8.3
122
Not enough data
8.4
124
Feature Not Available
7.7
75
Feature Not Available
8.3
148
Feedback Management
Not enough data
7.7
137
8.7
5
7.7
151
8.7
5
8.2
168
Not enough data
8.2
153
Insights
Feature Not Available
Feature Not Available
8.7
5
7.2
153
Not enough data
7.7
165
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Management
9.0
42
Not enough data
8.7
39
Not enough data
9.3
37
Not enough data
Functionality
8.4
36
Not enough data
8.9
41
Not enough data
9.2
41
Not enough data
8.3
37
Not enough data
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
Not enough data
5.4
14
Not enough data
7.6
16
Not enough data
6.4
15
Not enough data
5.7
16
Survey Customization
Not enough data
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Survey Insights
Not enough data
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Generative AI
Not enough data
Not enough data
Not enough data
6.3
5
Survey Management
Not enough data
8.9
33
|
Verified
Not enough data
8.2
81
|
Verified
Not enough data
8.6
105
|
Verified
Not enough data
8.4
98
|
Verified
Process Management
Not enough data
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
87
|
Verified
Not enough data
9.2
13
|
Verified
Categories
Categories
Shared Categories
Marvin and UserTesting are categorized as Consumer Video Feedback and User Research
Unique Categories
UserTesting is categorized as Mobile App Testing, Software Testing, Enterprise Feedback Management, Experience Management, and Survey
Reviews
Reviewers' Company Size
Marvin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Consulting
10.9%
Information Technology and Services
10.9%
Financial Services
7.6%
Research
6.5%
Other
42.4%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Marvin
Most Helpful Favorable Review
Jasmin M.
Verified User in Computer Software
- AI capabilities - Research repository functionality
Most Helpful Critical Review
Ren S.
Verified User in Financial Services
I haven't used some of the tagging features, as we do synthesis outside of the platform.
UserTesting
Most Helpful Favorable Review
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Most Helpful Critical Review
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Jasmin M.
Verified User in Computer Software
- AI capabilities - Research repository functionality
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Ren S.
Verified User in Financial Services
I haven't used some of the tagging features, as we do synthesis outside of the platform.
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Alternatives
Discussions
Marvin has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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