Compare Lyssna and SurveyMonkey 
At a Glance
Market Segments
Small-Business (43.0% of reviews)
Small-Business (36.2% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
No pricing available
Lyssna
Star Rating
(113)4.5 out of 5
Market Segments
Small-Business (43.0% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansSurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkeySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its Survey Builder, scoring 9.0, which allows for a highly intuitive and user-friendly experience when creating surveys. In contrast, Lyssna's Survey Builder received a lower score of 8.5, indicating that users may find it slightly less straightforward.
- Reviewers mention that SurveyMonkey offers a wider variety of Question Types, scoring 8.9, which enhances the flexibility of survey design. Lyssna, while still strong, scored 8.8, suggesting it may have fewer options for customization in this area.
- G2 users highlight the superior Quality of Support for Lyssna, with a score of 9.3 compared to SurveyMonkey's 8.6. This indicates that users of Lyssna may experience more responsive and helpful customer service when they encounter issues.
- Users on G2 report that SurveyMonkey shines in its Survey Distribution capabilities, scoring 8.8, which facilitates reaching a broader audience. Lyssna's score of 8.6 suggests it may not be as effective in this area, potentially limiting user outreach.
- Reviewers mention that Lyssna's Performance score of 9.4 indicates a robust platform that handles feedback collection efficiently, while SurveyMonkey's score of 9.0, although strong, suggests it may not perform quite as well under heavy usage.
- Users say that SurveyMonkey's Custom Reports and Dashboards feature, with a score of 7.9, is less robust compared to Lyssna's offerings, which scored 8.1. This could mean that users of Lyssna have more effective tools for analyzing their survey data.
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Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 3 seats
- Unlimited viewer seats
- Unlimited tests, surveys, and interview studies
SurveyMonkey
No pricing availableFree Trial
Lyssna
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.6
99
9.0
20,150
Ease of Use
9.2
100
9.2
20,252
Ease of Setup
9.4
64
9.0
7,605
Ease of Admin
9.0
36
8.9
7,495
Quality of Support
9.4
69
8.6
14,263
Has the product been a good partner in doing business?
9.2
29
8.8
6,549
Product Direction (% positive)
9.4
100
7.7
19,711
Features by Category
User Response Methods
8.8
85
Not enough data
7.3
45
Not enough data
7.7
46
Not enough data
Feature Not Available
Not enough data
8.5
71
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
73
Not enough data
Insights
8.5
78
Not enough data
7.6
71
Not enough data
8.1
65
Not enough data
Generative AI
Feature Not Available
Not enough data
Functionality
9.3
24
Not enough data
8.3
21
Not enough data
7.6
22
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
Admin
8.7
22
Not enough data
Platform Basics
7.8
9
Not enough data
9.4
9
Not enough data
Platform Content
7.9
8
Not enough data
9.6
9
Not enough data
8.9
9
Not enough data
9.4
8
Not enough data
7.5
8
Not enough data
Platform Performance
7.6
9
Not enough data
6.7
9
Not enough data
Platform
7.3
11
Not enough data
6.7
9
Not enough data
5.9
9
Not enough data
8.8
10
Not enough data
9.2
11
Not enough data
8.0
10
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
Feedback Management
Not enough data
7.2
56
Not enough data
7.6
56
Not enough data
7.9
55
Feedback Analysis
Not enough data
7.8
52
Not enough data
7.6
53
Not enough data
7.1
52
Feedback Sources
Not enough data
7.9
53
Not enough data
9.2
53
Not enough data
7.5
51
Not enough data
7.3
51
Generative AI
Not enough data
7.1
49
Not enough data
Feature Not Available
Survey Management
8.8
21
9.0
1092
9.0
23
8.9
1130
7.9
20
8.5
1053
8.8
18
8.8
1096
Survey Customization
8.1
20
8.5
892
6.7
22
8.3
923
7.7
20
8.2
827
6.9
18
8.2
653
Survey Insights
8.0
20
8.6
1047
5.4
16
8.1
691
7.9
21
8.6
997
8.6
21
8.4
891
Customization
Not enough data
8.8
150
Not enough data
8.5
134
Not enough data
8.9
154
Not enough data
8.8
163
Additional Functionality
Not enough data
8.3
120
Not enough data
7.8
99
Not enough data
8.4
142
Not enough data
8.1
100
Not enough data
8.8
147
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and SurveyMonkey are categorized as Survey
Unique Categories
Lyssna is categorized as Interview Scheduling, User Research, Enterprise Feedback Management, and Crowd Testing Tools
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.0%
Marketing and Advertising
11.2%
Computer Software
11.2%
Design
10.3%
Financial Services
4.7%
Other
48.6%
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Most Helpful Reviews
Lyssna
Most Helpful Favorable Review
Liam T.
Verified User in Design
Love the ready made templates which inspire you and make setting up new tests easy!
Most Helpful Critical Review
Dean G.
Verified User in Marketing and Advertising
There’s a great amount of different test types to use. I like the navigation tests.
SurveyMonkey
Most Helpful Favorable Review
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Liam T.
Verified User in Design
Love the ready made templates which inspire you and make setting up new tests easy!
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Dean G.
Verified User in Marketing and Advertising
There’s a great amount of different test types to use. I like the navigation tests.
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Alternatives
Discussions
Lyssna has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
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