Maze Reviews & Product Details

I am using Maze for the long time and i like to test design, prototypes and live websites easily with Maze. it has seamless integrations with Figma, Sketch, Adobe XD and we can validate the ideas before development. Maze is ease to implement and support data driven designs. Review collected by and hosted on G2.com.

It is a great for product teams and startups and we can scale it up with ease, Nothing to dislike about it. Review collected by and hosted on G2.com.

It gets the job done for the most part. The product UI is good, the functionality allows me to get the insights I'm looking for MOST of the time. I use it once every few months. Review collected by and hosted on G2.com.

I would say, invest a little more in the responsiveness of your app, over the UI flourishes. Some of the animations are a little overboard. I think it also needs more flexibility when it comes to certain question blocks. For example, I want you to pick from a multiple choice option AND explain your answer in the same block, I don't want them to explain it in a separate block where they lost the context. Also the Figma prototype capabilities is not the most seamless, having to start a whole separate file for just the prototype is frustrating. Review collected by and hosted on G2.com.

The customer service team is exceptionally responsive and genuinely open to feedback, which makes working with Maze a pleasure. The interface is clean and intuitive, and the tool generally performs well for most testing scenarios. I appreciate their commitment to constantly improving the platform based on user input. Review collected by and hosted on G2.com.

The mobile testing monitoring could use some improvement, particularly when dealing with longer screens. The heatmap functionality becomes less reliable in these scenarios, making it harder to track user interactions accurately. While these issues don't break the tool's core functionality, they can make mobile-specific research analysis more challenging than it needs to be. Review collected by and hosted on G2.com.

What I like about maze is how easy it is to use, and how you can have a variety of testing types to choose from. As a product designer I also like the connection it has with Figma, and how it easily refresh after making changes in the file, also love the follow up questions with AI, and how you can organize the type of answers from your users, to have more clarity on the average responses. Review collected by and hosted on G2.com.

When creating my maze, it was challenging to identify where I could select the users for my study. It wasn't until I selected "Start testing" that this section became visible. It was concerning to me to lose my testing or to send out a testing without filtering my users. The copy suggests that you are finished and cannot add anything else, but in my opinion, selecting the users is part of the testing creation process. I would appreciate having this option as a subsequent step before clicking the "Start testing" button. Review collected by and hosted on G2.com.

I have been using Maze for lst 2 years and I can say Maze is very helpful in getting very useful insights for our product. Maze provide option to hire testing panel members all over the world with different filters like demographics, work history, Domain of work etc which is very helpful in identifying right users for your product. Maze not only provides option to test a developed product but also gives an option to test in the progress figma prototypes. This helps in getting UX insights at the early stage of product development cycle.

I have mainly used session recordings and path testing and I would highly recommend these features for any UX designer to test and get rightful insights for their product in early stage of developement Review collected by and hosted on G2.com.

There are few technical limitations like screen size restriction where you cannot use non responsive products with testers. There is a size limit for window. Also, sometimes the testing panel members are not upto the mark of expectation. Review collected by and hosted on G2.com.

Maze is easy and fun to use, integrates nicely with Figma, and we love the ability to bulk upload our own research participants. The recent addition of interview studies has allowed us to consolidate all of our research projects into a single platform. We use Maze on a weekly basis and can move from identifying a research need to having critical insights in a matter of days when it previously took multiple weeks. Also, the AI features are some of the most effective and helpful I've seen as compared to other software products. Review collected by and hosted on G2.com.

We run into some limitations with the number of recipients we can email surveys to at one time, which means we have to break them up and send in batches. While the research reports are very nice, the capabilites for custom slides are quite limited and the formatting gets wonky. I also really wish there was a way to ignore duplicates when uploading new research participants. Review collected by and hosted on G2.com.

At D360 Bank, we use Maze very frequently, and while Maze provides advanced features, the interface is so intuitive, making it easy for beginners to adopt and use. Maze has it all, from Quantitative Research and prototype usability metrics to Qualitative Research, analysis and reporting! Maze covers the whole spectrum of a research process, even including recruiting participants that fit your target segments. Review collected by and hosted on G2.com.

- Few limitations in their providers' recruiting capabilities, especially when it comes to criteria selection of your audience in specific countries.

- Few limitations in their Interview Study features, lacking more flexibility and control over the analysis and reporting. This is expected as it's still a new product that's evolving at Maze. Review collected by and hosted on G2.com.

Modern survey interface, easy to use, very good participant panel - super fast dats collection Review collected by and hosted on G2.com.

Limited options for survey design (not suitable for more complex queries) Review collected by and hosted on G2.com.

I love the variety of ways that Maze allows you to ask users complicated questions. Innovative surveying options allow you to pose complex questions with multiple answer choices in a streamlined way that allows you to efficiently canvas large user populations without having to worry that you will lose engagement because the process is too laborious and tedious. Review collected by and hosted on G2.com.

Although you can fix some typos on questions after a survey is live, it is not the case across the board. I had to roll with a typo after a survey was live because it was on a card sorter question type. Review collected by and hosted on G2.com.

I like the new landing pages, great way to showcase a bigger form. Review collected by and hosted on G2.com.

Would be great to have frequency capping for campaigns Review collected by and hosted on G2.com.