Compare LiveChat and Zoho SalesIQ 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (71.9% of reviews)
Entry-Level Pricing
$20.00
$0.00 3 Operator Per Month
LiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansZoho SalesIQ
Star Rating
(281)4.4 out of 5
Market Segments
Small-Business (71.9% of reviews)
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which reviewers say enhances customer engagement effectively compared to Zoho SalesIQ's score of 9.0.
- Reviewers mention that LiveChat's "Ease of Use" is rated at 9.3, making it more user-friendly than Zoho SalesIQ, which has a score of 8.7, indicating a smoother experience for everyday users.
- G2 users highlight that LiveChat's "Ticket Creation User Experience" is rated at 9.2, while Zoho SalesIQ does not have a specific score for this, suggesting that LiveChat provides a more streamlined ticketing process.
- Users on G2 report that LiveChat's "Response Automation" feature is rated at 9.2, which reviewers say significantly improves response times, whereas Zoho SalesIQ's automation capabilities are less emphasized.
- Reviewers mention that LiveChat's "Quality of Support" is rated at 9.1, which is notably higher than Zoho SalesIQ's 8.2, indicating that users feel more supported when using LiveChat.
- Users say that LiveChat's "Customization Interface" scores 8.8, allowing for greater flexibility in tailoring the chat experience, while Zoho SalesIQ's customization options are rated slightly lower at 8.2, suggesting less adaptability.
Featured Products
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Customerly
(35)
Customer Self-Service
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Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
LiveChat
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
9.1
680
8.6
237
Ease of Use
9.3
679
8.7
237
Ease of Setup
9.0
261
8.5
166
Ease of Admin
9.1
257
8.7
168
Quality of Support
9.1
630
8.2
225
Has the product been a good partner in doing business?
9.0
249
8.8
162
Product Direction (% positive)
8.3
673
8.7
235
Features by Category
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
275
|
Verified
8.3
55
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Messenger
Not enough data
8.2
11
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
14
|
Verified
Channels
Not enough data
8.7
10
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
9
|
Verified
Customers
Not enough data
8.9
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
8.3
15
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.1
11
Not enough data
7.4
12
Not enough data
8.1
12
Not enough data
7.7
13
Not enough data
7.7
8
Platform
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.6
7
Not enough data
7.6
11
Not enough data
7.5
12
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
315
|
Verified
9.0
55
|
Verified
8.9
319
|
Verified
8.7
54
|
Verified
8.4
216
8.4
38
8.8
264
|
Verified
8.8
42
|
Verified
8.8
25
Feature Not Available
Internal Use
8.4
275
|
Verified
8.3
55
|
Verified
8.8
296
|
Verified
Feature Not Available
8.6
246
|
Verified
8.4
53
|
Verified
8.6
252
|
Verified
8.2
41
8.7
238
|
Verified
Feature Not Available
8.4
244
|
Verified
8.6
48
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.7
17
Not enough data
7.7
16
Not enough data
7.2
13
Not enough data
7.5
10
Not enough data
8.0
10
Self-Service Platform
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
7.5
8
Training
Not enough data
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.3
8
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
6.9
6
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.5
6
Categories
Categories
Shared Categories
LiveChat and Zoho SalesIQ are categorized as Live Chat
Unique Categories
LiveChat is categorized as Help Desk
Zoho SalesIQ is categorized as Conversational Marketing, Chatbots, Sales Coaching, Customer Self-Service, Visitor Identification, and Lead Scoring
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Information Technology and Services
17.7%
Marketing and Advertising
8.1%
Computer Software
7.7%
Financial Services
4.6%
Insurance
4.2%
Other
57.7%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Verified User in Utilities
1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...
Zoho SalesIQ
Most Helpful Favorable Review
Yannick W.
Verified User in Sports
The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.
Most Helpful Critical Review
Ashish S.
Verified User in Legal Services
Do not try Zoho Salesiq. It is complex and they just want you to pay for numerous departments, brands, operators and etc. Once you take subscription for all these, you will be charged continuosly and thyey will never return your money back
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Yannick W.
Verified User in Sports
The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.
Verified User in Utilities
1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...
Ashish S.
Verified User in Legal Services
Do not try Zoho Salesiq. It is complex and they just want you to pay for numerous departments, brands, operators and etc. Once you take subscription for all these, you will be charged continuosly and thyey will never return your money back
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Zoho SalesIQ has no discussions with answers
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