Compare LiveChat and Userlike 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$20.00
€0.00
LiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansUserlike
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its Ticket Creation User Experience with a score of 9.2, making it easy for agents to manage incoming queries efficiently, while Userlike's score of 8.5 indicates room for improvement in this area.
- Reviewers mention that LiveChat's Response Automation feature, rated at 9.2, significantly enhances productivity by automating repetitive tasks, whereas Userlike's lower score of 8.0 suggests it may not be as effective in streamlining responses.
- G2 users highlight LiveChat's superior Quality of Support with a score of 9.1, indicating that users feel well-supported, while Userlike's score of 8.6 shows that there are still areas for enhancement in customer support services.
- Users on G2 appreciate LiveChat's Customization Interface rated at 8.2, which allows for tailored chat experiences, while Userlike's score of 7.8 suggests that its customization options may not be as robust.
- Reviewers say that LiveChat's Co-Browsing feature, rated at 9.2, is a standout for providing real-time assistance, whereas Userlike's score of 8.5 indicates it may not offer the same level of interactive support.
- Users report that LiveChat's Mobile User Support is rated at 9.1, making it a strong choice for businesses needing mobile functionality, while Userlike's score of 8.2 suggests it may not be as optimized for mobile users.
Featured Products
Sponsored
Customerly
(35)
Help Desk
Visit Website
Sponsored
Netcapz
(0)
Help Desk
Visit Website
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Userlike
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
LiveChat
Free Trial is available
Userlike
Free Trial is available
Ratings
Meets Requirements
9.1
680
8.5
347
Ease of Use
9.3
679
8.7
348
Ease of Setup
9.0
261
8.8
261
Ease of Admin
9.1
257
8.5
266
Quality of Support
9.1
630
8.6
285
Has the product been a good partner in doing business?
9.0
249
8.6
235
Product Direction (% positive)
8.3
673
8.9
328
Features by Category
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
275
|
Verified
8.2
112
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Messenger
Not enough data
Feature Not Available
Not enough data
7.2
9
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Channels
Not enough data
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Customers
Not enough data
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Responses
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Platform
Not enough data
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Support Automation
Not enough data
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
315
|
Verified
8.6
120
|
Verified
8.9
319
|
Verified
8.2
124
|
Verified
8.4
216
8.2
57
8.8
264
|
Verified
Feature Not Available
8.8
25
8.5
35
|
Verified
Internal Use
8.4
275
|
Verified
8.2
112
|
Verified
8.8
296
|
Verified
8.3
94
|
Verified
8.6
246
|
Verified
8.1
84
|
Verified
8.6
252
|
Verified
8.3
89
|
Verified
8.7
238
|
Verified
8.2
88
|
Verified
8.4
244
|
Verified
8.2
92
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Channels
Not enough data
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Insight
Not enough data
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Userlike are categorized as Live Chat
Unique Categories
LiveChat is categorized as Help Desk
Userlike is categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Verified User in Utilities
1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...
Userlike
Most Helpful Favorable Review
Verified User in Government Administration
Information about the person that is chatting with you, that if they are log in you can know who you are talking with, and if they are not logged or registered you can at least know where do they are, the navigator they are using... Some 'clues' to help...
Most Helpful Critical Review
Kacper K.
Verified User in Retail
Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep.
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Verified User in Government Administration
Information about the person that is chatting with you, that if they are log in you can know who you are talking with, and if they are not logged or registered you can at least know where do they are, the navigator they are using... Some 'clues' to help...
Verified User in Utilities
1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...
Kacper K.
Verified User in Retail
Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep.
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
extension trial
2 comments
QS
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Le temps de réponse peut-il être amélioré, entre la demande et la réception de la notification ?
1 comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
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