Compare LiveChat and LiveHelpNow 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$20.00
Starting at $21.00 Per Month
LiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its ticket creation user experience, scoring 9.2 compared to LiveHelpNow's 8.4, making it easier for agents to manage incoming queries efficiently.
- Reviewers mention that LiveChat's response automation feature is highly rated at 9.2, which helps streamline customer interactions, while LiveHelpNow's automation capabilities score lower at 8.5, indicating a potential area for improvement.
- G2 users highlight that LiveChat offers superior customer portal functionality with a score of 9.3, allowing for better customer engagement, whereas LiveHelpNow's customer portal is rated at 8.7, suggesting it may not be as robust.
- Users on G2 appreciate LiveChat's mobile user support, which received a score of 9.1, ensuring a seamless experience on mobile devices, while LiveHelpNow's mobile support is rated lower at 8.5, which could hinder mobile accessibility.
- Reviewers say that LiveChat's reporting and dashboards are particularly strong, with scores of 9.0 and 9.1 respectively, providing valuable insights for businesses, while LiveHelpNow's reporting features lag behind with an 8.3 rating.
- Users report that LiveChat's ease of use is a standout feature, scoring 9.3, which is significantly higher than LiveHelpNow's 8.6, indicating that LiveChat may be more user-friendly for new users and teams.
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
LiveChat
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
9.1
680
8.7
142
Ease of Use
9.3
679
8.6
143
Ease of Setup
9.0
261
8.5
102
Ease of Admin
9.1
257
8.5
102
Quality of Support
9.1
630
8.7
131
Has the product been a good partner in doing business?
9.0
249
9.1
101
Product Direction (% positive)
8.3
673
8.1
138
Features by Category
Ticket and Case Management
9.2
243
8.4
34
|
Verified
9.1
241
8.4
33
|
Verified
9.0
235
8.8
35
|
Verified
9.2
250
8.5
36
|
Verified
8.6
153
8.4
27
9.0
228
7.8
31
|
Verified
9.1
227
8.6
32
|
Verified
8.9
139
|
Verified
8.6
23
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
9.3
217
|
Verified
8.7
36
|
Verified
9.3
229
|
Verified
8.4
34
|
Verified
9.4
261
|
Verified
9.1
39
|
Verified
8.9
219
|
Verified
8.5
30
|
Verified
8.7
105
8.8
23
|
Verified
Platform
9.1
77
|
Verified
8.5
17
|
Verified
8.4
275
|
Verified
8.4
83
|
Verified
9.3
83
|
Verified
8.7
22
|
Verified
8.9
70
|
Verified
8.7
15
|
Verified
9.0
209
|
Verified
8.3
35
|
Verified
9.1
213
|
Verified
8.5
36
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
315
|
Verified
9.0
91
|
Verified
8.9
319
|
Verified
8.5
99
|
Verified
8.4
216
8.0
52
|
Verified
8.8
264
|
Verified
8.1
54
|
Verified
8.8
25
Not enough data
Internal Use
8.4
275
|
Verified
8.4
83
|
Verified
8.8
296
|
Verified
8.6
79
|
Verified
8.6
246
|
Verified
8.2
54
|
Verified
8.6
252
|
Verified
8.4
56
|
Verified
8.7
238
|
Verified
7.9
48
|
Verified
8.4
244
|
Verified
8.2
54
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
28
Not enough data
8.5
27
Not enough data
8.0
28
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Unique Categories
LiveChat has no unique categories
LiveHelpNow is categorized as Customer Self-Service and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Information Technology and Services
5.8%
Retail
5.2%
Insurance
4.5%
Financial Services
4.5%
Consumer Goods
4.5%
Other
75.5%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
LiveHelpNow
Most Helpful Favorable Review
Tina C.
Verified User in Human Resources
ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...
Most Helpful Critical Review
Verified User in Human Resources
The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Tina C.
Verified User in Human Resources
ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
Verified User in Human Resources
The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
LiveHelpNow has no discussions with answers
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