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Compare Lansweeper and Spiceworks Cloud Help Desk

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Lansweeper
Lansweeper
(57)
4.4 out of 5
Lansweeper
By Lansweeper
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
(311)
4.3 out of 5
Spiceworks Cloud Help Desk
By Ziff Davis
At a Glance
Lansweeper
Lansweeper
Star Rating
(57)4.4 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Information
Entry-Level Pricing
Free Trial 0 per asset
Browse all 2 pricing plans
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Information
Entry-Level Pricing
Free
Browse all 2 pricing plans
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Service Desk
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Lansweeper vs Spiceworks Cloud Help Desk

When assessing the two solutions, reviewers found them equally easy to use. However, Lansweeper is easier to set up and administer.reviewers also preferred doing business with Lansweeper overall.

  • Reviewers felt that Lansweeper meets the needs of their business better than Spiceworks Cloud Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Lansweeper is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Lansweeper over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Lansweeper
Free
Free Trial
0 per asset
Browse all 2 pricing plans
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Browse all 2 pricing plans
Free Trial
Lansweeper
Free Trial is available
Spiceworks Cloud Help Desk
No trial information available
Ratings
Meets Requirements
9.3
45
8.6
286
Ease of Use
8.7
45
8.7
287
Ease of Setup
8.8
41
8.7
214
Ease of Admin
9.0
40
8.8
217
Quality of Support
8.8
34
8.4
235
Has the product been a good partner in doing business?
9.2
32
8.9
176
Product Direction (% positive)
8.6
43
8.1
286
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
Not enough data
8.1
175
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
IT Asset ManagementHide 11 FeaturesShow 11 Features
9.1
82
Not enough data
Asset Inventory
9.6
14
Not enough data
9.7
13
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.2
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
8.9
14
Not enough data
Feature Not Available
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Service DeskHide 12 FeaturesShow 12 Features
Not enough data
8.6
989
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
124
Not enough data
9.3
130
Not enough data
8.2
112
Not enough data
8.3
101
Reporting
Not enough data
8.6
126
Not enough data
8.4
106
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
97
Not enough data
8.9
105
Not enough data
8.9
88
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Lansweeper
Lansweeper
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
Lansweeper and Spiceworks Cloud Help Desk share no categories
Unique Categories
Lansweeper
Lansweeper is categorized as IT Asset Management
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is categorized as Service Desk and Help Desk
Reviews
Reviewers' Company Size
Lansweeper
Lansweeper
Small-Business(50 or fewer emp.)
7.3%
Mid-Market(51-1000 emp.)
65.5%
Enterprise(> 1000 emp.)
27.3%
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
22.1%
Mid-Market(51-1000 emp.)
65.8%
Enterprise(> 1000 emp.)
12.1%
Reviewers' Industry
Lansweeper
Lansweeper
Information Technology and Services
14.3%
Logistics and Supply Chain
5.4%
Hospital & Health Care
5.4%
Mechanical or Industrial Engineering
3.6%
Hospitality
3.6%
Other
67.9%
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Most Helpful Reviews
Lansweeper
Lansweeper
Most Helpful Favorable Review
Laurence T.
LT
Laurence T.
Verified User in Broadcast Media

I love how simple and intuitive the Lansweeper UI is. The application is very easy to understand and learn. I love that Lansweeper can pull in warranty data for your machines also.

Most Helpful Critical Review
Rommel L.
RL
Rommel L.
Verified User in Outsourcing/Offshoring

Here few I don`t like about this tool. - Ticket now receiving sometimes. - Ticket can`t backtrack as there is plenty of tickets that will be shown that will fit the criteria that you set. - Email recipients sometimes can`t see the response from the...

Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
Most Helpful Favorable Review
Greg M.
GM
Greg M.
Verified User in Information Technology and Services

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
EM
Erwin Jay M.
Verified User in Information Technology and Services

High hardware resources and it is only available on Windows server. Another thing is that you can't turn off the ads.

Alternatives
Lansweeper
Lansweeper Alternatives
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Snipe-IT
Snipe-IT
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Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk Alternatives
Jira Service Management
Jira Service Management
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SysAid
SysAid
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ManageEngine ServiceDesk Plus
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Freshdesk
Freshdesk
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Discussions
Lansweeper
Lansweeper Discussions
Is Lansweeper safe?
2 comments
Northwest S.
NS
Define safe. It's only as safe as you configure it. Being that the software primarly is on-prem, security is in your hands. The Lansweeper Cloud Site, that...Read more
What can Lansweeper do?
1 comment
VINIT L.
VL
Software deployment managerRead more
Monty the Mongoose crying
Lansweeper has no more discussions with answers
See all discussions
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 comments
Dustin K.
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
Monty the Mongoose crying
Spiceworks Cloud Help Desk has no more discussions with answers
See all discussions
Ask Lansweeper a QuestionContact Lansweeper
Ask Spiceworks Cloud Help Desk a QuestionContact Spiceworks Cloud Help Desk

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Lansweeper
Lansweeper
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk