Compare Kayako and TeamSupport 
At a Glance
Market Segments
Small-Business (55.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$15/agent/month
$29.00 1 agent / month
Kayako
Star Rating
(219)4.0 out of 5
Market Segments
Small-Business (55.2% of reviews)
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansTeamSupport
Star Rating
(873)4.4 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kayako excels in its ticket creation user experience, scoring 8.7, while TeamSupport offers a slightly higher score of 9.0, indicating a more streamlined process for creating tickets.
- Reviewers mention that TeamSupport's quality of support is rated at 8.9, which is notably higher than Kayako's 8.1, suggesting that TeamSupport may provide more effective assistance when users encounter issues.
- G2 users highlight that TeamSupport's SLA Management feature is rated at 8.4, compared to Kayako's 8.0, indicating that TeamSupport may offer better tools for managing service level agreements effectively.
- Users on G2 report that Kayako's internal discussion feature scores 8.7, which is beneficial for team collaboration, while TeamSupport's similar feature is not rated, suggesting a potential gap in collaborative tools.
- Reviewers say that TeamSupport shines in its customer profiles feature, scoring 8.1, while Kayako's score of 8.5 indicates a slightly better offering, but TeamSupport's focus on mid-market clients may provide more tailored solutions.
- Users report that Kayako's mobile optimization is rated at 8.7, which is higher than TeamSupport's 8.2, suggesting that Kayako may provide a better mobile experience for users on the go.
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Live Chat
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Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Kayako
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.1
198
8.7
788
Ease of Use
8.4
196
8.8
790
Ease of Setup
8.0
129
8.5
386
Ease of Admin
8.0
131
8.8
384
Quality of Support
8.1
184
8.9
714
Has the product been a good partner in doing business?
8.3
130
9.2
388
Product Direction (% positive)
7.1
195
8.9
785
Features by Category
Ticket and Case Management
8.7
153
|
Verified
9.0
461
|
Verified
8.5
152
|
Verified
8.8
459
|
Verified
8.1
146
|
Verified
8.6
438
|
Verified
8.2
138
|
Verified
8.6
411
|
Verified
8.0
127
|
Verified
8.4
321
|
Verified
7.5
144
|
Verified
8.7
443
|
Verified
8.6
145
|
Verified
8.8
439
|
Verified
7.8
53
8.7
345
|
Verified
Generative AI
Feature Not Available
7.6
21
Feature Not Available
7.7
21
Communication Channels
8.4
129
|
Verified
8.6
353
|
Verified
8.8
140
|
Verified
8.9
413
|
Verified
8.3
102
|
Verified
8.4
256
|
Verified
7.3
54
|
Verified
8.4
198
|
Verified
Feature Not Available
8.5
114
|
Verified
Platform
7.7
81
|
Verified
7.6
148
|
Verified
7.9
113
|
Verified
8.4
275
|
Verified
8.2
100
|
Verified
8.7
211
|
Verified
7.9
63
|
Verified
8.4
151
|
Verified
7.4
129
|
Verified
8.4
372
|
Verified
7.8
126
|
Verified
8.6
382
|
Verified
Conversational Platform
Not enough data
8.6
23
Not enough data
8.1
21
Not enough data
8.7
21
Not enough data
8.9
22
Support Automation
Not enough data
8.8
22
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
9.0
23
Generative AI
Not enough data
8.7
13
Not enough data
8.8
13
Generative AI
Feature Not Available
6.7
7
Feature Not Available
6.2
7
Feature Not Available
Feature Not Available
Communication
8.5
39
|
Verified
8.9
111
8.8
39
|
Verified
8.6
114
8.1
34
|
Verified
8.0
49
8.8
29
|
Verified
8.2
63
Not enough data
Feature Not Available
Internal Use
7.9
113
|
Verified
8.4
275
|
Verified
8.7
37
|
Verified
8.2
79
8.1
31
|
Verified
8.3
70
8.6
40
|
Verified
8.4
77
8.6
36
|
Verified
8.2
54
8.5
39
|
Verified
8.1
61
Generative AI
Feature Not Available
8.3
14
Self-Service Experience
8.6
45
8.5
162
8.7
46
8.4
153
8.6
36
8.0
111
8.7
5
8.2
39
7.3
5
8.7
42
Self-Service Platform
6.7
5
8.6
40
7.7
5
8.7
41
8.3
5
7.6
39
7.7
5
8.3
41
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Feature Not Available
8.7
9
Feature Not Available
8.3
9
Categories
Categories
Shared Categories
Kayako and TeamSupport are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Kayako is categorized as Shared Inbox
TeamSupport is categorized as Social Customer Service and Conversational Support
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.7%
Computer Software
15.0%
Telecommunications
6.1%
Internet
4.7%
Marketing and Advertising
4.2%
Other
44.4%
Computer Software
24.3%
Information Technology and Services
19.6%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
44.9%
Most Helpful Reviews
Kayako
Most Helpful Favorable Review
Nicole J.
Verified User in Information Technology and Services
Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...
Most Helpful Critical Review
Verified User in Marketing and Advertising
Resource management is not sufficient, support is quite poor.
TeamSupport
Most Helpful Favorable Review
Jessica H.
Verified User in Information Technology and Services
TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...
Most Helpful Critical Review
Verified User in Hospital & Health Care
some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.
Nicole J.
Verified User in Information Technology and Services
Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...
Jessica H.
Verified User in Information Technology and Services
TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...
Verified User in Marketing and Advertising
Resource management is not sufficient, support is quite poor.
Verified User in Hospital & Health Care
some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.
Alternatives
Discussions
had any one used reporting with kayako
2 comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
How long does it typically take to get TeamSupport set up for my team?
2 comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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