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Compare Kayako and TeamSupport 
Featured Products
At a Glance
Market Segments
Small-Business (55.9% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$15/agent/month
$29.00 1 agent / month
Kayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansKayako vs TeamSupport
When assessing the two solutions, reviewers found TeamSupport easier to use, set up, and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that TeamSupport meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Kayako.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Kayako
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.1
201
8.7
800
Ease of Use
8.4
199
8.8
802
Ease of Setup
8.0
132
8.5
396
Ease of Admin
8.0
131
8.8
389
Quality of Support
8.1
187
8.9
724
Has the product been a good partner in doing business?
8.3
130
9.2
393
Product Direction (% positive)
7.1
198
8.9
797
Features by Category
Ticket and Case Management
8.7
155
|
Verified
9.0
467
|
Verified
8.5
154
|
Verified
8.8
465
|
Verified
8.1
148
|
Verified
8.6
444
|
Verified
8.3
140
|
Verified
8.5
417
|
Verified
8.0
129
|
Verified
8.4
327
|
Verified
7.6
145
|
Verified
8.7
449
|
Verified
8.5
147
|
Verified
8.8
445
|
Verified
7.8
55
8.7
351
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
8.6
358
|
Verified
8.7
142
|
Verified
8.9
418
|
Verified
8.3
104
|
Verified
8.4
261
|
Verified
7.4
56
|
Verified
8.3
203
|
Verified
Feature Not Available
8.5
118
|
Verified
Platform
7.7
83
|
Verified
7.6
154
|
Verified
7.9
115
|
Verified
8.4
281
|
Verified
8.2
102
|
Verified
8.7
217
|
Verified
7.9
65
|
Verified
8.4
157
|
Verified
7.4
131
|
Verified
8.4
378
|
Verified
7.7
128
|
Verified
8.6
388
|
Verified
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
8.5
40
|
Verified
8.9
111
8.8
39
|
Verified
8.6
114
8.1
34
|
Verified
8.0
49
8.8
29
|
Verified
8.2
63
Not enough data
Feature Not Available
Internal Use
7.9
115
|
Verified
8.4
281
|
Verified
8.7
37
|
Verified
8.2
79
8.1
31
|
Verified
8.3
70
8.7
41
|
Verified
8.4
77
8.6
37
|
Verified
8.2
54
8.5
39
|
Verified
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
8.6
48
8.5
168
8.7
49
8.5
159
8.5
39
7.9
117
7.1
8
7.9
45
6.9
8
8.9
48
Self-Service Platform
6.9
8
8.8
46
7.5
8
8.8
47
8.5
8
7.7
45
7.3
8
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Categories
Categories
Shared Categories
Kayako and TeamSupport are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Kayako is categorized as Shared Inbox
TeamSupport is categorized as Social Customer Service and Conversational Support
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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