While they have fantastic solutions the support team is always the most important part for me in considering a vendor. Kace does not disappoint in this area. On several occasions they have jumped in to help me out.
The agent can become non responsive on clients for "no reason". Maintaining the agents has to be a regular task. Support is challenging to work with, their response time is significantly longer than desirable.
SmartDeploy helps our organization save time managing and deploying operating systems. It’s very easy to use. The tool helps us with updates and installations which has saved us a lot of time. One of the best features is using an image for all of our...
The Updates completely screw the deployments. It would be nice to have flowchart check lists in addition to videos where vitally important content is rattled off very quickly.
While they have fantastic solutions the support team is always the most important part for me in considering a vendor. Kace does not disappoint in this area. On several occasions they have jumped in to help me out.
SmartDeploy helps our organization save time managing and deploying operating systems. It’s very easy to use. The tool helps us with updates and installations which has saved us a lot of time. One of the best features is using an image for all of our...
The agent can become non responsive on clients for "no reason". Maintaining the agents has to be a regular task. Support is challenging to work with, their response time is significantly longer than desirable.
The Updates completely screw the deployments. It would be nice to have flowchart check lists in addition to videos where vitally important content is rattled off very quickly.