Compare JivoChat and Tidio 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (91.7% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
JivoChat
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about JivoChatTidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.7% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JivoChat excels in its live chat functionality, scoring a 9.6, while Tidio also performs well with a score of 9.4. Reviewers mention that JivoChat's interface is particularly user-friendly, making it easy for agents to manage multiple chats simultaneously.
- Reviewers mention that Tidio offers a free entry-level price, which is appealing for small businesses, while JivoChat does not have a free tier. Users on G2 appreciate Tidio's affordability, especially for startups looking to implement chat solutions without significant upfront costs.
- G2 users highlight JivoChat's superior ticket creation user experience with a score of 8.8 compared to Tidio's lack of specific data in this area. Reviewers say that JivoChat's ticketing system is intuitive and integrates well with their workflow, enhancing overall productivity.
- Users report that Tidio shines in its multi-channel coverage, particularly with social media integration, scoring 9.3, while JivoChat's multi-channel coverage is rated lower at 7.9. Reviewers mention that Tidio's ability to connect with various platforms helps businesses reach customers more effectively.
- Reviewers mention that JivoChat has a strong focus on customer support, with a quality of support score of 9.0, while Tidio scores slightly higher at 9.3. Users on G2 appreciate JivoChat's responsive support team, which is crucial for resolving issues quickly.
- Users say that Tidio's automation features, particularly in response automation, score 9.0, making it easier to handle customer inquiries efficiently. In contrast, JivoChat's automation features are rated slightly lower, indicating that Tidio may provide a more robust solution for businesses looking to streamline their customer interactions.
Featured Products
Sponsored
Customerly
(35)
Customer Self-Service
Visit Website
Sponsored
Zikhara AI
(0)
Customer Self-Service
Visit Website
Sponsored
InsertChat
(3)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
JivoChat
No pricing availableTidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
JivoChat
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.3
39
9.2
1,101
Ease of Use
9.6
40
9.4
1,113
Ease of Setup
9.5
29
9.3
869
Ease of Admin
9.5
29
9.3
822
Quality of Support
8.9
41
9.3
969
Has the product been a good partner in doing business?
9.1
29
9.3
776
Product Direction (% positive)
8.8
40
9.2
969
Features by Category
Ticket and Case Management
Not enough data
8.8
49
Not enough data
8.8
47
Not enough data
8.9
53
Not enough data
9.0
54
Not enough data
8.8
40
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.8
45
Generative AI
Not enough data
8.5
20
Not enough data
8.5
20
Communication Channels
Not enough data
9.1
49
Not enough data
8.9
47
Not enough data
9.3
55
Not enough data
8.6
43
Not enough data
8.1
38
Platform
Not enough data
9.2
64
9.3
39
|
Verified
9.1
606
|
Verified
Not enough data
9.1
67
Not enough data
8.8
69
Not enough data
8.7
53
Not enough data
9.2
65
Messenger
Not enough data
8.8
46
Not enough data
8.6
48
Not enough data
9.5
47
Not enough data
9.2
45
Channels
Not enough data
8.6
46
Not enough data
9.3
45
Not enough data
8.5
43
Not enough data
8.3
41
Not enough data
8.5
43
Customers
Not enough data
9.0
45
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.3
44
Not enough data
9.1
45
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Design
Not enough data
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
432
Not enough data
8.9
426
Not enough data
8.9
426
Not enough data
8.8
410
Not enough data
8.8
367
Platform
Not enough data
9.4
445
Not enough data
8.9
397
Not enough data
8.8
397
Not enough data
8.8
393
Not enough data
8.5
294
Not enough data
8.8
345
Not enough data
9.0
408
Generative AI
Feature Not Available
8.4
71
Feature Not Available
8.6
69
Conversational Platform
Not enough data
8.7
76
Not enough data
8.2
71
Not enough data
8.3
72
Not enough data
8.7
76
Support Automation
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.6
69
Not enough data
8.6
73
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data
Not enough data
8.8
52
Not enough data
8.9
52
Interaction
Not enough data
8.7
52
Not enough data
8.7
54
Not enough data
8.8
50
Not enough data
8.6
50
Not enough data
8.6
52
Learning
Not enough data
8.6
50
Not enough data
8.3
48
Content Generation
Not enough data
8.7
47
Not enough data
8.6
49
System
Not enough data
8.5
49
Not enough data
8.5
48
Not enough data
8.4
46
Not enough data
8.5
48
Generative AI
Feature Not Available
8.3
49
Feature Not Available
8.1
47
Feature Not Available
7.9
48
Communication
9.6
39
|
Verified
9.4
637
|
Verified
9.2
39
|
Verified
9.2
643
|
Verified
9.4
36
8.9
437
9.3
38
|
Verified
9.3
545
|
Verified
7.4
7
8.9
381
|
Verified
Internal Use
9.3
39
|
Verified
9.1
606
|
Verified
9.5
38
|
Verified
9.1
508
|
Verified
8.8
36
|
Verified
9.0
505
|
Verified
8.2
38
8.8
479
|
Verified
9.2
37
|
Verified
9.0
463
|
Verified
9.3
38
|
Verified
8.9
490
|
Verified
Generative AI
Not enough data
8.5
31
Self-Service Experience
Not enough data
8.7
64
Not enough data
8.9
56
Not enough data
Feature Not Available
Not enough data
9.0
62
Not enough data
9.1
64
Self-Service Platform
Not enough data
8.6
66
Not enough data
9.0
70
Not enough data
9.0
64
Not enough data
8.9
66
Generative AI
Not enough data
8.8(won by default)
10
Not enough data
8.8(won by default)
10
Process
Not enough data
8.5(won by default)
25
Not enough data
9.1(won by default)
27
Not enough data
8.7(won by default)
23
Channels
Not enough data
9.3(won by default)
29
Not enough data
9.3(won by default)
30
Not enough data
9.7(won by default)
32
Not enough data
8.7(won by default)
24
Not enough data
9.1(won by default)
24
Insight
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
27
Not enough data
9.3(won by default)
32
Not enough data
9.6(won by default)
22
Categories
Categories
Unique Categories
JivoChat has no unique categories
Reviews
Reviewers' Company Size
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.4%
Most Helpful Reviews
JivoChat
Most Helpful Favorable Review
Lain A.
Verified User in Information Technology and Services
Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our...
Most Helpful Critical Review
Daniel T.
Verified User in Financial Services
I find the setup process for JivoChat to be somewhat confusing and time-consuming.
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Joel Z.
Verified User in Accounting
The pricing plan is extremely confusing. As i mentioned to your support team. Second, I discussed the hubspot integration with 4 support staff, and only one mentioned that the hubspot integration actually doesn't work, except to send the email of the...
Lain A.
Verified User in Information Technology and Services
Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our...
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Daniel T.
Verified User in Financial Services
I find the setup process for JivoChat to be somewhat confusing and time-consuming.
Joel Z.
Verified User in Accounting
The pricing plan is extremely confusing. As i mentioned to your support team. Second, I discussed the hubspot integration with 4 support staff, and only one mentioned that the hubspot integration actually doesn't work, except to send the email of the...
Discussions
JivoChat has no more discussions with answers
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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