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At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free
Jira
Star Rating
(7,309)4.3 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansPendo
Star Rating
(1,554)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in project management capabilities, allowing users to create projects and manage tasks effectively. Users appreciate the ability to track ticket statuses and customize workflows, which enhances visibility and adaptability in agile environments.
- Users say that Pendo shines in providing deep insights into user interactions with products. Its onboarding guides and walkthroughs are highlighted as valuable resources that help users navigate the software, making it easier to understand and utilize.
- Reviewers mention that Jira's implementation process is straightforward, with many users finding it easy to set up and use for project management. This ease of use is a significant advantage for teams looking to streamline their workflows.
- According to verified reviews, Pendo's customer support is frequently praised for being responsive and helpful. Users appreciate the comprehensive insights it offers, which allows them to gain a 360-degree view of user behavior and feedback.
- G2 reviewers highlight that while Jira has a higher overall satisfaction score, Pendo's ease of use is also well-regarded, with users noting its intuitive interface. However, Jira's extensive features for task management and tracking give it an edge in project-focused environments.
- Users report that Jira's robust features, such as time tracking and progress monitoring, are essential for teams managing complex projects. In contrast, while Pendo provides valuable user insights, it may not offer the same level of project management tools that Jira does, which could be a consideration for teams focused on task execution.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Jira
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.9
5,958
8.5
1,191
Ease of Use
8.1
6,032
8.2
1,205
Ease of Setup
7.9
2,249
7.9
564
Ease of Admin
7.6
1,481
8.5
555
Quality of Support
8.3
4,650
8.5
1,041
Has the product been a good partner in doing business?
8.5
1,344
8.9
531
Product Direction (% positive)
8.4
5,786
8.5
1,106
Features by Category
Metrics
Not enough data
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Reporting
Not enough data
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Other
Not enough data
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
340
Not enough data
8.2
298
Agentic AI - Digital Analytics
Not enough data
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Administration
Not enough data
8.1
376
Not enough data
8.0
297
Not enough data
8.8
422
Not enough data
8.5
454
Tasks
9.2
635
Not enough data
8.9
615
Not enough data
9.1
625
Not enough data
8.7
608
Not enough data
8.5
584
Not enough data
8.2
580
Not enough data
8.5
596
Not enough data
8.4
531
Not enough data
Projects
8.9
602
Not enough data
8.7
568
Not enough data
8.2
547
Not enough data
8.4
553
Not enough data
8.6
567
Not enough data
7.7
493
Not enough data
9.2
556
Not enough data
8.3
551
Not enough data
8.1
487
Not enough data
8.1
498
Not enough data
8.6
547
Not enough data
Resource Management
8.3
528
Not enough data
8.3
537
Not enough data
8.5
530
Not enough data
Project Monitoring
8.4
519
Not enough data
8.4
528
Not enough data
8.7
560
Not enough data
Generative AI
7.4
459
Not enough data
7.5
455
Not enough data
Agentic AI - Project Management
7.4
323
Not enough data
7.7
326
Not enough data
7.8
338
Not enough data
7.6
321
Not enough data
7.6
326
Not enough data
7.5
324
Not enough data
7.9
331
Not enough data
User Identification
Not enough data
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Tracking & Reporting
Not enough data
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
User Behavior
Not enough data
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
A/B Testing
Not enough data
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Visitor Information
Not enough data
8.0
22
Not enough data
8.1
20
Agentic AI - Session Replay
Not enough data
7.7
5
User Analysis
Not enough data
8.6
343
Not enough data
8.4
389
User Support
Not enough data
8.5
388
Not enough data
7.6
207
Not enough data
8.0
294
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.4
18
Not enough data
8.9
19
Analytics - Digital Adoption Platform
Not enough data
8.9
19
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
Not enough data
8.6
579
Not enough data
8.7
612
Not enough data
8.6
591
Not enough data
8.2
504
Not enough data
8.0
411
Not enough data
8.2
443
Not enough data
8.0
403
Not enough data
7.9
444
Agentic AI - Product Analytics
Not enough data
6.7
26
Not enough data
7.1
26
Not enough data
7.0
25
Not enough data
7.6
24
Bug Reporting
8.8
1817
Not enough data
8.8
1774
Not enough data
8.8
1849
Not enough data
Bug Monitoring
8.6
1761
Not enough data
8.9
1869
Not enough data
8.8
1740
Not enough data
Agentic AI - Bug Tracking
7.7
274
Not enough data
7.7
277
Not enough data
7.7
275
Not enough data
Responses
9.4
38
Not enough data
9.3
38
Not enough data
9.4
38
Not enough data
Automation - AI Agents
8.9
37
Not enough data
9.0
36
Not enough data
9.0
37
Not enough data
9.3
37
Not enough data
9.3
37
Not enough data
Platform
9.3
38
Not enough data
9.4
39
Not enough data
9.3
38
Not enough data
Autonomy - AI Agents
8.9
37
Not enough data
9.1
37
Not enough data
9.2
37
Not enough data
9.1
37
Not enough data
Generative AI
9.2
40
Not enough data
9.1
37
Not enough data
Communication
8.4
2702
8.1
325
8.2
2561
7.9
307
8.2
2472
8.1
307
Planning
8.7
3179
7.1
231
8.8
3263
7.1
223
8.8
3000
6.6
198
8.7
3125
7.6
235
8.3
2692
7.2
210
Workflow Management
8.6
3046
7.3
243
8.8
3326
7.6
251
7.9
2301
6.7
198
8.4
2536
7.0
210
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
Not enough data
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Reporting
Not enough data
8.6
84
Not enough data
8.6
87
Personalization
Not enough data
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Administration
Not enough data
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Categories
Categories
Shared Categories
Jira and Pendo are categorized as Product Management
Unique Categories
Pendo is categorized as Digital Adoption Platform, Product Analytics, Digital Analytics, Mobile App Analytics, Mobile App Optimization, and Session Replay
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.2%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.2%
Marketing and Advertising
4.1%
Other
39.3%
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Discussions
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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