- Home
- ...
- Service Desk Software
- Jira Service Management
- ManageEngine
- Jira Service Management-vs-ManageEngine
Compare Jira Service Management and ManageEngine ServiceDesk Plus 
- Users report that ManageEngine ServiceDesk Plus excels in its Device Management feature, scoring a remarkable 9.7, which reviewers say provides comprehensive oversight of IT assets, making it easier to track and manage devices effectively.
- Reviewers mention that Jira Service Management shines in Ticket Response User Experience, with a score of 9.2, highlighting its intuitive interface and quick response times that enhance user satisfaction during ticket resolution.
- G2 users indicate that ManageEngine ServiceDesk Plus has a strong Workflow Management capability, scoring 9.6, which users say allows for seamless automation of processes, improving efficiency in handling service requests.
- Users on G2 report that Jira Service Management's Integration capabilities are superior, with a score of 9.0, as reviewers mention its ability to connect with various third-party applications, facilitating a more cohesive workflow across tools.
- Reviewers say that ManageEngine ServiceDesk Plus offers robust Reporting features, scoring 8.8, which users appreciate for its detailed analytics and customizable dashboards that help in tracking performance metrics effectively.
- Users report that Jira Service Management's Knowledge Base/Ticket Integration feature, scoring 8.3, is particularly beneficial, as reviewers mention it allows for easy access to relevant information during ticket resolution, enhancing the overall support experience.
- Self service portal
- Incident management
- Active Directory integration
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
