Compare Invoca and Phonexa 
At a Glance
Market Segments
Small-Business (39.9% of reviews)
Small-Business (88.8% of reviews)
Entry-Level Pricing
No pricing available
$250.00 Per Month
Invoca
Star Rating
(919)4.5 out of 5
Market Segments
Small-Business (39.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvocaPhonexa
Star Rating
(136)4.9 out of 5
Market Segments
Small-Business (88.8% of reviews)
Entry-Level Pricing
$250.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in its Custom Links feature, scoring 9.6, which allows for tailored tracking options, while Phonexa's similar feature is also strong but slightly lower at 9.0. Reviewers mention that this flexibility in link customization is crucial for effective marketing campaigns.
- Reviewers mention that Phonexa shines in Call Routing capabilities, particularly with its IVR feature scoring 9.8, which enhances customer experience through efficient call management. In contrast, Invoca's IVR score of 8.7 indicates room for improvement in this area.
- Users on G2 highlight Phonexa's superior Quality of Support, achieving a perfect score of 10.0, with many reviewers praising the responsiveness and helpfulness of the support team. Invoca, while still strong at 9.1, does not match this level of service, leading some users to feel less supported during critical issues.
- G2 users report that Invoca's Call Recording feature is highly rated at 9.1, providing reliable and clear recordings that are essential for quality assurance. Phonexa, however, surpasses this with a score of 9.7, indicating a more robust solution that users find invaluable for training and compliance purposes.
- Reviewers mention that Phonexa's Multi-Channel Call Attribution feature is particularly impressive, scoring 9.8, which allows businesses to track customer interactions across various channels effectively. Invoca's score of 8.7 suggests it may not provide the same level of comprehensive tracking, which could impact marketing strategies.
- Users say that Phonexa's Performance and Reliability is exceptional, with a perfect score of 10.0, indicating consistent uptime and dependable service. In comparison, Invoca's score of 9.1, while still good, suggests that users may experience occasional reliability issues that could affect their operations.
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Pricing
Entry-Level Pricing
Invoca
No pricing availableFree Trial
Invoca
Free Trial is available
Phonexa
No trial information availableRatings
Meets Requirements
8.8
775
9.8
110
Ease of Use
8.4
775
8.8
113
Ease of Setup
8.0
515
8.9
80
Ease of Admin
8.3
519
9.2
58
Quality of Support
9.1
764
10.0
111
Has the product been a good partner in doing business?
9.2
523
9.9
57
Product Direction (% positive)
8.8
762
9.7
104
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.0
77
Not enough data
8.5
62
Not enough data
8.5
73
Not enough data
8.2
59
Not enough data
Agent Performance Management
8.5
53
Not enough data
8.0
62
Not enough data
8.4
54
Not enough data
Generative AI
Feature Not Available
Not enough data
Link Options
Not enough data
9.7
48
Not enough data
9.7
48
Not enough data
9.8
48
Tracking Options
Not enough data
9.6
53
Not enough data
9.8
55
Not enough data
9.8
50
Affiliate Management
Not enough data
9.8
54
Not enough data
9.8
56
Not enough data
9.6
58
Quality Assurance
9.1
30
Not enough data
8.9
30
Not enough data
8.9
38
Not enough data
Engagement
9.1
33
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
Performance
8.9
34
Not enough data
9.2
33
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
9.4
18
Not enough data
9.2
17
Not enough data
9.2
16
Not enough data
8.8
16
Not enough data
9.3
20
Not enough data
8.9
19
Not enough data
Marketing
9.2
14
Not enough data
9.4
15
Not enough data
9.1
23
Not enough data
8.8
25
Not enough data
Reporting
8.8
24
Not enough data
8.3
21
Not enough data
8.1
23
Not enough data
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
268
10.0
28
9.2
297
10.0
30
8.5
168
9.6
26
Tracking
8.6
276
9.9
26
8.9
285
9.8
27
8.7
246
9.8
29
Analytics
9.0
310
9.9
30
9.1
285
9.7
27
8.6
286
9.9
33
8.5
127
10.0
25
Call Routing
8.7
225
9.8
30
8.9
166
9.8
27
8.5
136
9.8
26
Administration
8.5
112
10.0
25
9.0
136
10.0
30
9.1
162
10.0
31
Marketing Operations
8.8
25
Not enough data
9.1
34
Not enough data
8.9
28
Not enough data
9.0
35
Not enough data
8.7
25
Not enough data
8.8
22
Not enough data
Campaign Activity
8.8
36
Not enough data
8.5
40
Not enough data
8.4
31
Not enough data
8.9
33
Not enough data
8.8
27
Not enough data
8.6
27
Not enough data
Calling
Not enough data
9.2
15
Not enough data
9.8
15
Not enough data
9.8
16
Not enough data
9.7
13
Contacts
Not enough data
9.7
18
Not enough data
9.5
17
Not enough data
9.8
17
Insights
Not enough data
9.7
16
Not enough data
9.7
20
Not enough data
9.6
14
Not enough data
9.7
17
Not enough data
9.1
17
Categories
Categories
Shared Categories
Invoca and Phonexa are categorized as Inbound Call Tracking, Marketing Analytics, and Attribution
Unique Categories
Invoca is categorized as Conversation Intelligence, Speech Analytics, and Contact Center Quality Assurance
Phonexa is categorized as Affiliate Marketing, Outbound Call Tracking, Lead Capture, and Online Form Builder
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phonexa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.9%
Hospital & Health Care
8.9%
Financial Services
5.9%
Internet
5.5%
Telecommunications
4.8%
Other
47.0%
Marketing and Advertising
45.9%
Financial Services
32.6%
Insurance
7.4%
Legal Services
3.0%
Automotive
2.2%
Other
8.9%
Most Helpful Reviews
Invoca
Most Helpful Favorable Review
Jedrek W.
Verified User in Real Estate
Invoca has done an amazing job marking their footprint in the Pay-Per-Call Industry, but their Customer Success team sets them apart. I understand that sounds cliche, but their team has offered unrivaled customer service. I completely enjoy working with...
Most Helpful Critical Review
Verified User in Airlines/Aviation
The API Names of different fields. The customer service team should be available on phone than a ticket. Some confusion with using another CTI.
Phonexa
Most Helpful Favorable Review
Brenton D.
Verified User in Marketing and Advertising
As a performance marketing company, we've had the pleasure of leveraging Phonexa's robust platform to optimize our campaigns and drive exceptional results. Phonexa has been instrumental in streamlining our operations and boosting our ROI.
Most Helpful Critical Review
Jedrek W.
Verified User in Real Estate
Invoca has done an amazing job marking their footprint in the Pay-Per-Call Industry, but their Customer Success team sets them apart. I understand that sounds cliche, but their team has offered unrivaled customer service. I completely enjoy working with...
Brenton D.
Verified User in Marketing and Advertising
As a performance marketing company, we've had the pleasure of leveraging Phonexa's robust platform to optimize our campaigns and drive exceptional results. Phonexa has been instrumental in streamlining our operations and boosting our ROI.
Verified User in Airlines/Aviation
The API Names of different fields. The customer service team should be available on phone than a ticket. Some confusion with using another CTI.
Alternatives
Discussions
How granular are call attribution analytics?
2 comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
What does Phonexa do?
2 comments
Official Response from Phonexa
Phonexa is a performance marketing automation software and all-in-one marketing automation solution for calls, leads, clicks, email, SMS, accounting, and...Read more
How does call tracking software work?
1 comment
Official Response from Phonexa
Call tracking is the process of collecting data from phone conversations with callers that can pinpoint exactly what campaign or marketing effort drove the...Read more
What is phone call tracking?
1 comment
MS
Call tracking is the process of learning about an incoming phone call and the technology that allows you to do it. This includes, but is not limited to, the...Read more
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