Compare Intercom and User.com 
At a Glance
Market Segments
Small-Business (59.1% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
No pricing available
Intercom
Star Rating
(3,361)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansUser.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, receiving a high score of 9.3, which reviewers mention provides a seamless experience for real-time customer engagement. In contrast, User.com also performs well with a score of 9.5, but users note that its In-App Messaging feature at 9.7 offers superior contextual engagement.
- Reviewers mention that User.com shines in Landing Pages and Forms with a score of 9.2, highlighting its ease of use and effectiveness in lead generation. Meanwhile, Intercom scores lower at 7.3, indicating that users find it less intuitive for creating landing pages.
- G2 users report that User.com has a more robust Marketing Automation Integration with a score of 9.4, which reviewers say enhances their ability to manage campaigns effectively. In comparison, Intercom lacks in this area, with a lower score that suggests fewer integration options.
- Users on G2 highlight that Intercom provides a better Customer Support Portal experience, scoring 9.6, which reviewers say is user-friendly and comprehensive. However, User.com scores slightly lower at 9.0, with some users mentioning that its support resources could be more extensive.
- Reviewers mention that User.com excels in Automated Alerts and Tasks, scoring 9.7, which users say significantly improves their workflow efficiency. In contrast, Intercom scores 7.9, indicating that users find its automation capabilities less effective.
- Users report that Intercom has a strong Knowledge Base feature with a score of 9.2, which reviewers say is well-organized and helpful for self-service support. However, User.com scores lower at 8.1, with some users mentioning that its knowledge resources are not as comprehensive.
Featured Products
Sponsored
Helpjuice
(179)
Customer Self-Service
Visit Website
Sponsored
Alhena AI
(34)
Customer Self-Service
Visit Website
Sponsored
Social Intents
(10)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
User.com
No pricing availableFree Trial
Intercom
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
8.8
2,543
8.2
40
Ease of Use
8.9
2,571
8.5
40
Ease of Setup
8.5
1,210
8.5
19
Ease of Admin
8.7
1,150
9.3
18
Quality of Support
8.7
2,444
8.7
38
Has the product been a good partner in doing business?
8.8
1,150
8.4
18
Product Direction (% positive)
8.8
2,395
8.7
36
Features by Category
Sales Force Automation
Not enough data
7.3
8
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Not enough data
Not enough data
9.2
6
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
8.1
6
|
Verified
Marketing Automation
Not enough data
8.6
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.7
5
|
Verified
Customer Support
Not enough data
8.1
8
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.3
7
|
Verified
Reporting & Analytics
Not enough data
7.3
8
|
Verified
Not enough data
7.8
9
|
Verified
Not enough data
7.9
7
|
Verified
Mobile & Social
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.2
6
|
Verified
Not enough data
Not enough data
Integration
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.8
6
|
Verified
Generative AI
Not enough data
Feature Not Available
Email Marketing
Not enough data
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
9.2
6
Lead Management
Not enough data
9.4
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.4
8
|
Verified
Campaign Management
Not enough data
8.5
8
|
Verified
Not enough data
7.6
7
Not enough data
8.1
8
|
Verified
Not enough data
7.5
6
Social
Not enough data
9.0
7
Not enough data
8.8
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.3
5
Platform
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.3
6
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
9.0
5
|
Verified
Ticket and Case Management
8.7
1000
|
Verified
Not enough data
8.8
1018
|
Verified
Not enough data
8.7
993
|
Verified
Not enough data
8.6
1041
|
Verified
Not enough data
8.4
582
|
Verified
Not enough data
8.9
1039
|
Verified
Not enough data
8.8
962
|
Verified
Not enough data
8.6
863
|
Verified
Not enough data
Generative AI
8.3
160
Not enough data
8.2
162
Not enough data
Communication Channels
9.0
793
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
9.4
1165
|
Verified
Not enough data
8.4
718
Not enough data
7.7
433
Not enough data
Platform
8.3
602
|
Verified
Not enough data
8.3
1101
|
Verified
9.4
6
|
Verified
8.8
706
|
Verified
Not enough data
8.7
672
|
Verified
Not enough data
8.1
900
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
Messenger
8.8
369
|
Verified
Not enough data
8.1
350
|
Verified
Not enough data
9.3
465
|
Verified
Not enough data
8.5
313
|
Verified
Not enough data
Channels
8.1
281
|
Verified
Not enough data
9.0
426
|
Verified
Not enough data
8.0
195
|
Verified
Not enough data
7.4
109
Not enough data
8.2
219
|
Verified
Not enough data
Customers
8.8
417
|
Verified
Not enough data
8.6
421
|
Verified
Not enough data
8.2
424
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
8.2
367
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
137
Not enough data
8.3
154
Not enough data
User Support
9.1
164
Not enough data
8.1
116
Not enough data
8.8
148
Not enough data
Walkthrough Type
8.9
133
Not enough data
9.0
144
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
187
Not enough data
8.4
178
Not enough data
7.6
168
Not enough data
Design
8.6
183
Not enough data
8.5
185
Not enough data
8.8
191
Not enough data
8.8
182
Not enough data
8.8
176
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.2
61
Not enough data
9.1
63
Not enough data
9.0
61
Not enough data
Automation - AI Agents
8.5
41
Not enough data
9.1
43
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
9.0
42
Not enough data
Platform
9.3
60
Not enough data
9.0
60
Not enough data
9.1
60
Not enough data
Autonomy - AI Agents
8.6
43
Not enough data
8.8
44
Not enough data
8.8
43
Not enough data
8.8
45
Not enough data
Generative AI
Feature Not Available
Not enough data
9.0
30
Not enough data
Responses
8.8
510
Not enough data
8.8
501
Not enough data
9.1
499
Not enough data
8.9
475
Not enough data
8.7
399
Not enough data
Platform
9.5
526
Not enough data
8.9
499
Not enough data
8.8
495
Not enough data
8.7
478
Not enough data
8.5
339
Not enough data
8.9
445
Not enough data
8.9
501
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
63
Not enough data
Conversational Platform
8.7
984
Not enough data
8.7
763
Not enough data
8.8
785
Not enough data
9.0
707
Not enough data
Support Automation
8.7
788
Not enough data
8.7
828
Not enough data
8.6
446
Not enough data
8.8
736
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
100
Not enough data
8.0
91
Not enough data
9.2
102
Not enough data
Automation
8.7
100
Not enough data
8.6
105
Not enough data
8.7
97
Not enough data
Artificial Intelligence
8.7
99
Not enough data
8.9
97
Not enough data
8.5
99
Not enough data
Generative AI
8.4
193
Feature Not Available
8.4
192
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.3
1322
|
Verified
9.5
7
|
Verified
8.9
1330
|
Verified
9.5
7
|
Verified
8.8
1079
|
Verified
8.8
8
|
Verified
9.2
1243
|
Verified
9.7
6
|
Verified
8.6
487
Not enough data
Internal Use
8.3
1101
|
Verified
9.4
6
|
Verified
8.8
985
|
Verified
9.0
7
|
Verified
8.4
937
|
Verified
8.3
7
|
Verified
8.7
1134
|
Verified
8.1
8
|
Verified
9.0
1208
|
Verified
7.8
9
|
Verified
8.6
1176
|
Verified
7.9
8
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
570
Not enough data
9.0
569
Not enough data
Feature Not Available
Not enough data
8.3
409
Not enough data
8.5
455
Not enough data
Self-Service Platform
8.7
452
Not enough data
8.8
457
Not enough data
8.3
394
Not enough data
8.8
441
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
77
Not enough data
9.0(won by default)
74
Not enough data
9.6(won by default)
77
Not enough data
Channels
9.5(won by default)
77
Not enough data
8.8(won by default)
76
Not enough data
9.5(won by default)
80
Not enough data
8.5(won by default)
70
Not enough data
8.8(won by default)
72
Not enough data
Insight
9.2(won by default)
75
Not enough data
9.3(won by default)
76
Not enough data
8.9(won by default)
72
Not enough data
9.4(won by default)
72
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Intercom and User.com are categorized as Live Chat
Unique Categories
Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.1%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.1%
Marketing and Advertising
22.9%
Computer Software
12.5%
Information Technology and Services
10.4%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
User.com
Most Helpful Favorable Review
Anna O.
Verified User in Internet
- this app helps in automatization and personalization of your marketing communication; - I really like that I can have all in one place: I can send emails and text messages, I can have live chat, show pop-ups and push notifications on my website and...
Most Helpful Critical Review
Eldar G.
Verified User in Computer Software
Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why: - UX is terrible, even for experienced support people...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Anna O.
Verified User in Internet
- this app helps in automatization and personalization of your marketing communication; - I really like that I can have all in one place: I can send emails and text messages, I can have live chat, show pop-ups and push notifications on my website and...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Eldar G.
Verified User in Computer Software
Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why: - UX is terrible, even for experienced support people...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can you help me with the setup?
1 comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
