Compare Intercom and SmatBot 
At a Glance
Market Segments
Small-Business (59.1% of reviews)
Small-Business (70.8% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
No pricing available
Intercom
Star Rating
(3,339)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSmatBot
Star Rating
(27)4.5 out of 5
Market Segments
Small-Business (70.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SmatBotSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, SmatBot's Live Chat feature, while still strong, scores slightly lower at 8.7, indicating room for improvement in user experience.
- Reviewers mention that SmatBot shines in Quality of Support, achieving a score of 9.1, which users on G2 appreciate for its responsiveness and helpfulness. Intercom, while still solid at 8.7, does not quite match the level of support that SmatBot offers.
- G2 users highlight that Intercom's Ticket Collaboration feature, scoring 8.8, allows for effective teamwork in managing customer inquiries. Users report that SmatBot's collaboration tools, while functional, do not provide the same level of integration and ease of use, scoring 8.6.
- Users say that SmatBot's AI Text Generation feature is particularly impressive, with a score of 9.1, which reviewers mention enhances automated responses significantly. Intercom's AI capabilities, while competent at 8.4, do not deliver the same level of sophistication in generating text.
- Reviewers mention that Intercom's Customization Interface is user-friendly, scoring 8.5, which allows businesses to tailor their messaging effectively. In comparison, SmatBot's customization options, scoring 8.7, are noted for being slightly more flexible, giving users more control over their branding.
- Users on G2 report that SmatBot's Self-Service Experience is highly rated at 9.0, with a well-organized Knowledge Base that users find easy to navigate. Intercom, while also providing a solid self-service option at 8.9, does not quite match the intuitive design and accessibility that SmatBot offers.
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Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
SmatBot
No pricing availableFree Trial
Intercom
Free Trial is available
SmatBot
Free Trial is available
Ratings
Meets Requirements
8.8
2,522
8.7
21
Ease of Use
8.9
2,548
9.0
21
Ease of Setup
8.5
1,192
9.0
12
Ease of Admin
8.7
1,138
8.8
11
Quality of Support
8.7
2,422
9.1
21
Has the product been a good partner in doing business?
8.8
1,137
9.1
11
Product Direction (% positive)
8.8
2,372
10.0
22
Features by Category
Ticket and Case Management
8.7
988
|
Verified
Not enough data
8.8
1006
|
Verified
Not enough data
8.7
981
|
Verified
Not enough data
8.5
1029
|
Verified
Not enough data
8.4
570
|
Verified
Not enough data
8.9
1027
|
Verified
Not enough data
8.8
950
|
Verified
Not enough data
8.7
851
|
Verified
Not enough data
Generative AI
8.3
149
Not enough data
8.2
150
Not enough data
Communication Channels
9.0
781
|
Verified
Not enough data
8.8
981
|
Verified
Not enough data
9.4
1153
|
Verified
Not enough data
8.4
707
Not enough data
7.7
422
Not enough data
Platform
8.3
590
|
Verified
Not enough data
8.3
1085
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
8.7
660
|
Verified
Not enough data
8.1
888
|
Verified
Not enough data
8.1
891
|
Verified
Not enough data
Messenger
8.8
368
|
Verified
Not enough data
8.1
349
|
Verified
Not enough data
9.3
464
|
Verified
Not enough data
8.5
312
|
Verified
Not enough data
Channels
8.1
281
|
Verified
Not enough data
9.0
425
|
Verified
Not enough data
8.0
194
|
Verified
Not enough data
7.4
109
Not enough data
8.1
218
|
Verified
Not enough data
Customers
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
136
Not enough data
8.4
153
Not enough data
User Support
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Not enough data
Walkthrough Type
8.9
133
Not enough data
9.0
144
Not enough data
Channels
8.8
180
Not enough data
8.4
171
Not enough data
7.6
164
Not enough data
Design
8.6
177
Not enough data
8.5
179
Not enough data
8.7
185
Not enough data
8.8
176
Not enough data
8.8
170
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.2
56
Not enough data
9.2
57
Not enough data
9.0
55
Not enough data
Automation - AI Agents
8.6
35
Not enough data
9.1
37
Not enough data
Feature Not Available
Not enough data
8.4
36
Not enough data
9.1
36
Not enough data
Platform
9.3
54
Not enough data
9.2
54
Not enough data
9.3
54
Not enough data
Autonomy - AI Agents
8.7
37
Not enough data
8.9
38
Not enough data
8.8
38
Not enough data
8.9
39
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
24
Not enough data
Responses
8.8
502
8.7
15
8.8
493
9.1
15
9.1
491
8.6
12
8.9
467
8.6
13
8.7
391
8.3
11
Platform
9.5
518
8.7
13
8.9
491
8.6
13
8.8
487
8.6
12
8.7
470
8.8
14
8.4
331
8.3
10
8.9
437
8.8
12
8.9
493
8.5
12
Generative AI
Feature Not Available
8.3
5
8.4
55
7.7
5
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
965
Not enough data
8.7
745
Not enough data
8.8
767
Not enough data
9.0
689
Not enough data
Support Automation
8.7
769
Not enough data
8.7
811
Not enough data
8.6
428
Not enough data
8.8
718
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
94
Not enough data
7.9
86
Not enough data
9.3
96
Not enough data
Automation
8.7
94
Not enough data
8.6
99
Not enough data
8.7
90
Not enough data
Artificial Intelligence
8.7
92
Not enough data
8.8
90
Not enough data
8.5
92
Not enough data
Generative AI
8.4
178
Feature Not Available
8.4
177
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.3
1306
|
Verified
Not enough data
8.9
1314
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
9.2
1227
|
Verified
Not enough data
8.6
473
Not enough data
Internal Use
8.3
1085
|
Verified
Not enough data
8.9
969
|
Verified
Not enough data
8.4
922
|
Verified
Not enough data
8.7
1118
|
Verified
Not enough data
9.0
1192
|
Verified
Not enough data
8.6
1161
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
560
Not enough data
9.0
559
Not enough data
Feature Not Available
Not enough data
8.3
399
Not enough data
8.5
445
Not enough data
Self-Service Platform
8.7
442
Not enough data
8.8
447
Not enough data
8.3
384
Not enough data
8.8
431
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Process
9.3(won by default)
74
Not enough data
8.9(won by default)
71
Not enough data
9.6(won by default)
74
Not enough data
Channels
9.4(won by default)
74
Not enough data
8.8(won by default)
73
Not enough data
9.5(won by default)
77
Not enough data
8.5(won by default)
67
Not enough data
8.8(won by default)
69
Not enough data
Insight
9.2(won by default)
72
Not enough data
9.2(won by default)
73
Not enough data
8.9(won by default)
69
Not enough data
9.4(won by default)
69
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Intercom and SmatBot are categorized as Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.2%
Marketing and Advertising
12.5%
Computer Software
12.5%
Architecture & Planning
8.3%
Staffing and Recruiting
4.2%
Retail
4.2%
Other
58.3%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
SmatBot
Most Helpful Favorable Review
Satheesh K.
Verified User in Information Technology and Services
It helps businesses seamlessly and helps create bots with an inbuilt livechat across platforms and languages to serve all their business needs. It delivers what's promised
Most Helpful Critical Review
Verified User in Events Services
1. The additional BI purchase must be avoided as other similar serivce which I use does not require us to buy additional BI. 2. The media upload size needs to improve especially for video files, which other similar service I use has an option to till...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Satheesh K.
Verified User in Information Technology and Services
It helps businesses seamlessly and helps create bots with an inbuilt livechat across platforms and languages to serve all their business needs. It delivers what's promised
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Events Services
1. The additional BI purchase must be avoided as other similar serivce which I use does not require us to buy additional BI. 2. The media upload size needs to improve especially for video files, which other similar service I use has an option to till...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
SmatBot has no discussions with answers
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