Compare Intercom and Richpanel 
At a Glance
Market Segments
Small-Business (59.0% of reviews)
Small-Business (81.8% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Starting at $29.00 1 Users Per Month
Intercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansRichpanel
Star Rating
(91)4.6 out of 5
Market Segments
Small-Business (81.8% of reviews)
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Richpanel's Live Chat feature received a perfect score of 10.0, indicating that users find it even more effective for engaging with customers.
- Reviewers mention that Richpanel's Quality of Support is outstanding, with a score of 9.6, highlighting the responsiveness and helpfulness of their support team. Intercom, while still strong at 8.7, does not match the level of support that Richpanel offers according to user feedback.
- G2 users indicate that Richpanel's Ticket Collaboration feature, scoring 9.1, allows for better teamwork and communication among support agents. Intercom's score of 8.8 suggests it is effective but may not facilitate collaboration as efficiently as Richpanel.
- Users on G2 report that Richpanel's Customer and Contacts Database is superior, scoring 9.3, which reviewers say provides a more comprehensive view of customer interactions. Intercom's score of 8.7 indicates it is functional but may lack some depth in customer insights.
- Reviewers mention that Richpanel's Automation - AI Agents feature, with a score of 9.4, significantly enhances customer interaction automation, making it easier for businesses to manage customer inquiries. Intercom's score of 8.7 shows it has automation capabilities, but users feel Richpanel's implementation is more effective.
- Users say that Richpanel's Self-Service Experience is highly rated at 9.0, with features like a well-organized Knowledge Base and Searchable Articles that users find very helpful. Intercom's score of 8.6 suggests it offers self-service options, but users feel Richpanel provides a more user-friendly experience.
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Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Intercom
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
8.8
2,505
9.2
72
Ease of Use
8.9
2,531
9.2
73
Ease of Setup
8.5
1,179
9.1
35
Ease of Admin
8.7
1,130
9.4
35
Quality of Support
8.7
2,407
9.6
68
Has the product been a good partner in doing business?
8.8
1,129
9.7
36
Product Direction (% positive)
8.8
2,355
9.4
63
Features by Category
Ticket and Case Management
8.7
977
|
Verified
9.0
32
8.8
995
|
Verified
9.3
32
8.7
970
|
Verified
9.0
33
8.5
1018
|
Verified
8.9
33
8.4
559
|
Verified
8.7
29
8.9
1016
|
Verified
9.2
30
8.8
940
|
Verified
9.1
30
8.7
840
|
Verified
9.3
32
Generative AI
8.3
139
Feature Not Available
8.2
140
8.9
14
Communication Channels
9.0
770
|
Verified
9.5
34
8.8
970
|
Verified
9.5
34
9.4
1142
|
Verified
9.3
32
8.4
696
9.3
29
7.7
411
8.7
26
Platform
8.3
579
|
Verified
8.5
31
8.3
1072
|
Verified
8.7
33
|
Verified
8.8
683
|
Verified
9.1
31
8.7
649
|
Verified
9.1
31
8.1
878
|
Verified
8.7
33
8.1
880
|
Verified
8.9
32
Messenger
8.8
365
|
Verified
Not enough data
8.1
346
|
Verified
Not enough data
9.3
461
|
Verified
Not enough data
8.5
309
|
Verified
Not enough data
Channels
8.2
278
|
Verified
Not enough data
9.0
422
|
Verified
Not enough data
8.1
191
|
Verified
Not enough data
7.6
106
Not enough data
8.2
215
|
Verified
Not enough data
Customers
8.8
414
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
8.3
365
|
Verified
Not enough data
User Analysis
8.6
135
Not enough data
8.4
152
Not enough data
User Support
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Not enough data
Walkthrough Type
8.9
132
Not enough data
9.0
143
Not enough data
Channels
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Not enough data
Design
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.4
50
Not enough data
9.2
51
Not enough data
9.2
49
Not enough data
Automation - AI Agents
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Not enough data
Platform
9.4
48
Not enough data
9.4
48
Not enough data
9.4
48
Not enough data
Autonomy - AI Agents
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Not enough data
Generative AI
Feature Not Available
Not enough data
9.1
18
Not enough data
Responses
8.8
492
Not enough data
8.8
484
Not enough data
9.1
482
Not enough data
8.9
458
Not enough data
8.7
382
Not enough data
Platform
9.5
508
Not enough data
8.9
482
Not enough data
8.8
477
Not enough data
8.7
461
Not enough data
8.5
322
Not enough data
8.9
428
Not enough data
8.9
484
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
46
Not enough data
Conversational Platform
8.7
956
9.3
27
8.7
736
9.4
28
8.8
758
9.1
27
9.0
681
9.2
21
Support Automation
8.7
760
8.9
27
8.7
801
9.2
30
8.6
418
9.1
29
8.8
708
9.0
27
Generative AI
Feature Not Available
8.5
12
Feature Not Available
8.5
11
Customer Support
8.9
89
Not enough data
8.0
82
Not enough data
9.2
92
Not enough data
Automation
8.7
89
Not enough data
8.6
94
Not enough data
8.7
86
Not enough data
Artificial Intelligence
8.8
88
Not enough data
8.9
86
Not enough data
8.5
88
Not enough data
Generative AI
8.5
171
8.2
12
8.4
170
8.1
12
Feature Not Available
Feature Not Available
Communication
9.3
1296
|
Verified
9.0
32
|
Verified
8.9
1304
|
Verified
8.6
35
|
Verified
8.8
1053
|
Verified
8.1
27
|
Verified
9.2
1217
|
Verified
8.6
29
|
Verified
8.6
464
8.0
25
|
Verified
Internal Use
8.3
1072
|
Verified
8.7
33
|
Verified
8.9
959
|
Verified
8.8
28
|
Verified
8.4
912
|
Verified
8.3
25
|
Verified
8.7
1108
|
Verified
8.8
28
|
Verified
9.0
1182
|
Verified
9.1
29
|
Verified
8.6
1152
|
Verified
8.9
31
|
Verified
Generative AI
Feature Not Available
8.1
14
Self-Service Experience
9.0
552
8.6
30
8.9
552
8.4
27
Feature Not Available
7.9
21
8.3
392
8.2
24
8.6
437
8.2
25
Self-Service Platform
8.7
434
8.8
24
8.8
439
8.7
24
8.3
376
8.3
24
8.8
424
8.7
25
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Not enough data
Channels
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Not enough data
Insight
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Not enough data
Generative AI
Feature Not Available
8.5
9
Feature Not Available
8.7
9
Categories
Categories
Shared Categories
Intercom and Richpanel are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Intercom is categorized as Customer Service Automation, AI Agents, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Richpanel is categorized as E-Commerce Tools
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Retail
12.5%
Health, Wellness and Fitness
12.5%
Consumer Goods
9.1%
Apparel & Fashion
9.1%
Cosmetics
8.0%
Other
48.9%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Richpanel
Most Helpful Favorable Review
Verified User in Cosmetics
RichPanel is great at compiling customer information.
Most Helpful Critical Review
Verified User in Consumer Electronics
It is not very user friendly, the layout is nice to look at but with the number of chats that we take a day it is not very well organized. It is also hard for our business accounts to even start a chat. Some functions should be automatic for example...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Verified User in Cosmetics
RichPanel is great at compiling customer information.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Consumer Electronics
It is not very user friendly, the layout is nice to look at but with the number of chats that we take a day it is not very well organized. It is also hard for our business accounts to even start a chat. Some functions should be automatic for example...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Richpanel has no discussions with answers
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