Compare InStream and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (41.8% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$0 per user
$25.00 1 User Per Month
InStream
Star Rating
(117)4.2 out of 5
Market Segments
Small-Business (41.8% of reviews)
Entry-Level Pricing
$0 per user
Browse all 5 pricing plansSalesforce Sales Cloud
Star Rating
(23,227)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in its Opportunity and Pipeline Management with a score of 9.0, providing users with robust tools for tracking sales progress, while InStream's score of 8.3 indicates it may not offer the same level of depth in this area.
- Users report that InStream shines in Ease of Use with a score of 8.8 compared to Salesforce's 8.1, suggesting that InStream's interface is more intuitive and user-friendly, making it easier for teams to adopt quickly.
- G2 users highlight the superior Quality of Support in InStream, scoring 8.9, while Salesforce Sales Cloud received a score of 8.1, indicating that users may find more responsive and helpful support with InStream.
- Users on G2 report that Salesforce Sales Cloud offers more comprehensive Marketing Automation features, particularly in Email Marketing with a score of 7.9, while InStream outperforms in Campaign Management with a score of 8.6, suggesting a trade-off in marketing capabilities.
- Reviewers say that Salesforce Sales Cloud provides better Integrations with a score of 8.8, particularly with Salesforce Integration, which is crucial for businesses already using Salesforce products, while InStream's integrations score lower at 7.6.
- Users report that InStream's Customer Support Portal is rated higher at 8.2 compared to Salesforce's 8.1, indicating that users may find it easier to access help and resources when using InStream.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
InStream
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
103
8.8
13,081
Ease of Use
8.8
104
8.1
15,999
Ease of Setup
8.5
41
7.8
7,133
Ease of Admin
8.6
40
7.9
4,129
Quality of Support
8.9
102
8.1
11,372
Has the product been a good partner in doing business?
8.9
39
8.3
4,090
Product Direction (% positive)
9.1
101
8.2
12,760
Features by Category
Sales Force Automation
8.8
84
|
Verified
8.8
9060
|
Verified
Feature Not Available
8.2
6012
|
Verified
8.3
78
|
Verified
8.7
8791
|
Verified
8.5
80
|
Verified
8.3
9050
|
Verified
8.3
75
|
Verified
8.0
6941
|
Verified
8.4
78
|
Verified
8.2
7234
|
Verified
8.3
79
|
Verified
8.0
6380
|
Verified
8.4
77
|
Verified
8.1
6277
|
Verified
8.5
79
|
Verified
8.3
7034
|
Verified
Marketing Automation
8.7
75
|
Verified
7.9
6297
|
Verified
Feature Not Available
8.1
6620
|
Verified
8.5
78
|
Verified
8.5
7640
|
Verified
Feature Not Available
7.9
5064
Customer Support
8.4
78
|
Verified
8.3
6447
|
Verified
8.2
78
|
Verified
8.1
6024
|
Verified
8.4
77
|
Verified
8.2
6420
|
Verified
8.1
76
|
Verified
8.0
5142
|
Verified
8.4
78
|
Verified
8.2
5635
|
Verified
Reporting & Analytics
8.4
78
|
Verified
8.5
8582
|
Verified
8.5
79
|
Verified
8.5
8768
|
Verified
8.4
74
|
Verified
8.2
7080
|
Verified
Mobile & Social
8.4
76
|
Verified
7.9
5276
|
Verified
8.4
77
|
Verified
7.8
4909
|
Verified
8.2
73
|
Verified
7.7
5755
|
Verified
Platform
7.6
30
|
Verified
8.5
3243
|
Verified
8.0
30
|
Verified
8.5
3250
|
Verified
8.0
31
|
Verified
8.6
3276
|
Verified
8.5
30
|
Verified
8.3
2559
|
Verified
8.0
26
|
Verified
8.5
2833
|
Verified
7.7
27
8.1
2863
|
Verified
8.2
28
|
Verified
8.7
3261
|
Verified
7.6
28
|
Verified
8.1
2703
Integration
7.4
30
|
Verified
8.5
2303
|
Verified
7.6
28
|
Verified
8.5
2760
|
Verified
7.7
28
|
Verified
8.5
2609
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
398
Not enough data
8.5
388
Not enough data
8.0
347
Not enough data
8.0
342
Not enough data
8.8
397
Not enough data
8.4
346
Not enough data
8.6
361
Repeatability and Reportability
Not enough data
8.4
362
Not enough data
8.7
381
Not enough data
8.7
377
Not enough data
8.3
364
Not enough data
7.6
298
AI and Automation
Not enough data
8.5
344
Not enough data
8.3
353
Not enough data
8.2
313
Not enough data
7.9
316
Not enough data
7.7
298
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
7.8
24
Not enough data
7.8
24
Not enough data
8.3
24
Not enough data
8.5
24
Not enough data
8.2
24
Not enough data
8.0
19
Not enough data
7.8
19
CRM Data Enrichment
Not enough data
7.9
25
Not enough data
8.3
24
Not enough data
8.0
23
Not enough data
7.7
25
Not enough data
8.3
19
Account Management
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
8.1
24
Not enough data
8.1
19
Not enough data
8.0
19
Integrations
Not enough data
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Branding & Customizatio
Not enough data
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Automatic Rules & Configurations
Not enough data
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
99
Not enough data
8.4
91
Not enough data
8.4
96
Not enough data
8.7
96
Not enough data
8.5
95
Not enough data
8.8
94
Not enough data
8.1
92
Territory Management - Sales Planning
Not enough data
8.7
93
Not enough data
8.5
98
Quota & Capacity Management - Sales Planning
Not enough data
8.3
94
Not enough data
8.3
102
Not enough data
8.2
95
Data Sourcing
Not enough data
8.5
849
Not enough data
8.7
880
Not enough data
8.3
784
Not enough data
8.7
910
Not enough data
8.6
846
Predictive Analytics
Not enough data
8.4
826
Not enough data
8.6
842
Not enough data
8.1
741
Not enough data
8.3
783
Sales Management
Not enough data
8.7
872
Not enough data
8.1
748
Not enough data
8.6
865
Not enough data
8.8
933
Content Management
Not enough data
8.3
302
Not enough data
8.1
292
Not enough data
8.2
277
Not enough data
8.5
269
Not enough data
8.2
287
Analytics
Not enough data
8.7
293
Not enough data
8.4
292
Not enough data
8.4
176
Not enough data
8.3
301
Presentation
Not enough data
7.3
167
Not enough data
7.3
167
Not enough data
7.2
158
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
369
Not enough data
8.9
373
Not enough data
8.6
355
Discovery
Not enough data
8.9
376
Not enough data
8.6
371
Not enough data
8.6
352
Management
Not enough data
8.5
342
Not enough data
8.7
361
Platform
Not enough data
8.6
352
Not enough data
8.6
352
Calling
Not enough data
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Contacts
Not enough data
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Insights
Not enough data
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Analytics
Not enough data
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Customizations
Not enough data
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
InStream and Salesforce Sales Cloud are categorized as CRM
Unique Categories
InStream has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
InStream
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.8%
Retail
10.0%
Telecommunications
7.3%
Marketing and Advertising
5.5%
Hospital & Health Care
5.5%
Other
60.0%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
InStream
Most Helpful Favorable Review
Samanta L.
Verified User in Environmental Services
It is an excellent area of work that has a good internal communication system among potential customers, some other contact, close colleague and / or company employees. I like how the lead score is also integrated, thus having a better control of the...
Most Helpful Critical Review
Verified User in Accounting
It's kind of bulky rakes up a lot of memory room
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Samanta L.
Verified User in Environmental Services
It is an excellent area of work that has a good internal communication system among potential customers, some other contact, close colleague and / or company employees. I like how the lead score is also integrated, thus having a better control of the...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Accounting
It's kind of bulky rakes up a lot of memory room
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
InStream has no discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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