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- InMoment Experience Improvement (XI) Platform
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- InMoment Experience Improvement (XI) Platform-vs-Qualtrics Customer Experience
Compare InMoment Experience Improvement (XI) Platform and Qualtrics Customer Experience 
At a Glance
Market Segments
Small-Business (47.6% of reviews)
Enterprise (52.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
InMoment Experience Improvement (XI) Platform
Star Rating
(319)4.7 out of 5
Market Segments
Small-Business (47.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InMoment Experience Improvement (XI) PlatformQualtrics Customer Experience
Star Rating
(548)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that the InMoment Experience Improvement (XI) Platform excels in its Ease of Use with a score of 9.3, making it more intuitive for small businesses, while reviewers mention that Qualtrics Customer Experience, with a score of 8.5, can be more complex for new users.
- Reviewers mention that InMoment's Call Analytics features, particularly its Call Recording and Quality Assurance, are highly rated at 9.2 and 9.0 respectively, providing robust tools for performance evaluation, whereas Qualtrics falls slightly behind in these areas with scores of 8.4 and 8.5.
- Users on G2 highlight that InMoment's Generative AI capabilities, especially in AI Text Generation and AI Text Summarization, are impressive with scores of 9.2, indicating a strong focus on leveraging AI for customer insights, while Qualtrics has lower scores of 8.3 in these features.
- Reviewers say that InMoment's Customer Profiles feature is rated highly at 9.2, allowing for detailed segmentation and personalization, while users report that Qualtrics, with a score of 8.4, offers similar functionality but lacks the depth of customization.
- G2 users mention that InMoment's Feedback Management system, particularly its Tagging and Segmentation features, are rated at 8.3 and 8.2, respectively, which are slightly lower than Qualtrics' scores of 8.4 and 8.6, indicating a more robust feedback analysis capability in Qualtrics.
- Users say that InMoment's Quality of Support is rated at 9.0, with many reviewers praising their responsiveness and helpfulness, while Qualtrics, with a score of 8.5, has received mixed reviews regarding support availability and effectiveness.
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Pricing
Entry-Level Pricing
InMoment Experience Improvement (XI) Platform
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
InMoment Experience Improvement (XI) Platform
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.0
258
8.8
421
Ease of Use
9.3
257
8.5
422
Ease of Setup
8.8
163
7.7
244
Ease of Admin
9.0
165
7.9
241
Quality of Support
9.0
204
8.5
398
Has the product been a good partner in doing business?
9.3
150
8.5
233
Product Direction (% positive)
8.4
251
8.5
400
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Algorithm
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.5
39
9.1
108
8.9
16
8.8
106
8.0
11
8.7
103
5.7
10
7.6
59
Customization
8.3
20
8.4
92
7.8
15
8.4
99
8.6
15
8.6
93
8.5
16
8.4
90
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
8.3
15
8.4
88
8.2
10
8.6
95
8.3
12
8.5
110
Feedback Analysis
7.2
10
8.4
97
7.4
7
8.5
98
8.8
17
8.7
98
Feedback Sources
9.2
13
8.4
90
9.3
12
9.2
112
Not enough data
8.5
78
9.2
8
8.8
81
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
21
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
22
Channels
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
21
Insight
Not enough data
9.2(won by default)
26
Not enough data
8.7(won by default)
24
Not enough data
8.8(won by default)
23
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
InMoment Experience Improvement (XI) Platform and Qualtrics Customer Experience are categorized as Experience Management and Feedback Analytics
Unique Categories
InMoment Experience Improvement (XI) Platform is categorized as Conversation Intelligence, Text Analysis, and Natural Language Understanding (NLU)
Qualtrics Customer Experience is categorized as Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Proactive Customer Retention, and Social Customer Service
Reviews
Reviewers' Company Size
InMoment Experience Improvement (XI) Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.0%
Information Technology and Services
15.8%
Internet
7.1%
Marketing and Advertising
5.1%
Financial Services
4.8%
Other
39.2%
Information Technology and Services
13.6%
Higher Education
9.3%
Education Management
7.0%
Computer Software
5.7%
Financial Services
4.9%
Other
59.5%
Most Helpful Reviews
InMoment Experience Improvement (XI) Platform
Most Helpful Favorable Review
Verified User in Marketing and Advertising
When we were looking into Wootric they said they consistently deliver response rates at ~40%. We ran a pilot for a few months and sure enough we were right in the range of 40%. A huge difference from where we were prior to using Wootric. The team at...
Most Helpful Critical Review
Verified User in Restaurants
Not enough ability to deep dive into comments or share
Qualtrics Customer Experience
Most Helpful Favorable Review
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Verified User in Marketing and Advertising
When we were looking into Wootric they said they consistently deliver response rates at ~40%. We ran a pilot for a few months and sure enough we were right in the range of 40%. A huge difference from where we were prior to using Wootric. The team at...
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Verified User in Restaurants
Not enough ability to deep dive into comments or share
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
InMoment Experience Improvement (XI) Platform has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
Is qualtrics a CRM?
1 comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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