Compare Infor CloudSuite Customer Relationship Management (CRM) and Salesforce Sales Cloud 
At a Glance
Market Segments
Mid-Market (55.2% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Infor CloudSuite Customer Relationship Management (CRM)
Star Rating
(75)3.2 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Infor CloudSuite Customer Relationship Management (CRM)Salesforce Sales Cloud
Star Rating
(23,221)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Infor CloudSuite CRM has a lower ease of setup score (4.9) compared to Salesforce Sales Cloud (7.8), indicating that users find Salesforce easier to implement and get started with.
- Users report that Salesforce Sales Cloud excels in Sales Force Automation features, particularly in Contact & Account Management (8.8) and Opportunity & Pipeline Management (8.7), while Infor CloudSuite CRM scores lower in these areas (7.3 and 6.5 respectively).
- G2 users highlight that Salesforce Sales Cloud offers superior customer support, with a quality of support rating of 8.1 compared to Infor CloudSuite CRM's 6.2, suggesting that users feel more supported with Salesforce.
- Users on G2 mention that Salesforce Sales Cloud provides better marketing automation capabilities, particularly in Lead Management (8.5) and Campaign Management (8.1), while Infor CloudSuite CRM falls short with scores of 6.5 and 6.0 respectively.
- Reviewers say that Salesforce Sales Cloud has a more robust integration ecosystem, with higher ratings in Email Integration (8.5) and Salesforce Integration (8.8), compared to Infor CloudSuite CRM's lower scores in similar categories (5.2 for both Data Import & Export Tools and Integration APIs).
- Users report that Salesforce Sales Cloud shines in analytics and reporting features, achieving a reporting score of 8.7 and dashboards at 8.5, while Infor CloudSuite CRM struggles with lower scores of 5.7 and 6.3, respectively, indicating a significant gap in data insights capabilities.
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Pricing
Entry-Level Pricing
Infor CloudSuite Customer Relationship Management (CRM)
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Infor CloudSuite Customer Relationship Management (CRM)
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
6.7
62
8.8
13,077
Ease of Use
6.5
63
8.1
15,994
Ease of Setup
4.9
28
7.8
7,128
Ease of Admin
5.5
31
7.9
4,129
Quality of Support
6.2
52
8.1
11,369
Has the product been a good partner in doing business?
6.9
25
8.3
4,090
Product Direction (% positive)
3.7
63
8.2
12,756
Features by Category
Sales Force Automation
7.3
51
|
Verified
8.8
9058
|
Verified
6.6
25
8.2
6010
|
Verified
6.5
49
|
Verified
8.7
8789
|
Verified
6.2
50
|
Verified
8.3
9048
|
Verified
5.8
36
|
Verified
8.0
6939
|
Verified
6.1
49
|
Verified
8.2
7232
|
Verified
6.1
39
|
Verified
8.0
6378
|
Verified
5.8
33
|
Verified
8.1
6275
|
Verified
5.9
33
|
Verified
8.3
7032
|
Verified
Marketing Automation
5.8
31
7.9
6295
|
Verified
6.0
32
8.1
6618
|
Verified
6.5
35
|
Verified
8.5
7638
|
Verified
6.2
23
|
Verified
7.9
5062
Customer Support
6.9
26
|
Verified
8.3
6445
|
Verified
6.3
21
|
Verified
8.1
6022
|
Verified
6.1
24
|
Verified
8.2
6418
|
Verified
5.8
19
|
Verified
8.0
5140
|
Verified
6.5
24
|
Verified
8.2
5633
|
Verified
Reporting & Analytics
5.7
42
|
Verified
8.5
8580
|
Verified
6.3
40
|
Verified
8.5
8766
|
Verified
4.9
36
|
Verified
8.2
7078
|
Verified
Mobile & Social
5.0
21
|
Verified
7.9
5274
|
Verified
5.2
21
|
Verified
7.8
4907
|
Verified
5.6
30
|
Verified
7.7
5753
|
Verified
Platform
7.0
23
|
Verified
8.5
3241
|
Verified
5.7
23
|
Verified
8.5
3248
|
Verified
7.4
22
|
Verified
8.6
3274
|
Verified
6.8
14
|
Verified
8.3
2557
|
Verified
7.1
19
|
Verified
8.5
2831
|
Verified
4.9
21
8.1
2861
|
Verified
6.0
22
|
Verified
8.7
3259
|
Verified
5.4
19
|
Verified
8.1
2701
Integration
5.2
29
|
Verified
8.5
2301
|
Verified
5.2
16
|
Verified
8.5
2758
|
Verified
4.1
19
8.5
2607
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Repeatability and Reportability
Not enough data
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
AI and Automation
Not enough data
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.0
23
Not enough data
7.9
23
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
8.3
23
Not enough data
8.1
18
Not enough data
8.0
18
CRM Data Enrichment
Not enough data
8.1
24
Not enough data
8.4
23
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
8.5
18
Account Management
Not enough data
7.8
24
Not enough data
7.8
24
Not enough data
7.6
24
Not enough data
8.3
23
Not enough data
8.2
18
Not enough data
8.1
18
Integrations
Not enough data
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Branding & Customizatio
Not enough data
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Automatic Rules & Configurations
Not enough data
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Territory Management - Sales Planning
Not enough data
8.6
92
Not enough data
8.5
97
Quota & Capacity Management - Sales Planning
Not enough data
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Data Sourcing
Not enough data
8.5
848
Not enough data
8.7
879
Not enough data
8.3
783
Not enough data
8.7
909
Not enough data
8.6
845
Predictive Analytics
Not enough data
8.4
825
Not enough data
8.6
841
Not enough data
8.1
740
Not enough data
8.3
782
Sales Management
Not enough data
8.7
871
Not enough data
8.1
747
Not enough data
8.6
864
Not enough data
8.8
932
Content Management
Not enough data
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Analytics
Not enough data
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Presentation
Not enough data
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
368
Not enough data
8.9
372
Not enough data
8.6
354
Discovery
Not enough data
8.9
375
Not enough data
8.6
370
Not enough data
8.6
351
Management
Not enough data
8.5
341
Not enough data
8.7
360
Platform
Not enough data
8.6
351
Not enough data
8.6
351
Calling
Not enough data
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Contacts
Not enough data
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Insights
Not enough data
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Analytics
Not enough data
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Customizations
Not enough data
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
Infor CloudSuite Customer Relationship Management (CRM) and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Infor CloudSuite Customer Relationship Management (CRM) has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Infor CloudSuite Customer Relationship Management (CRM)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.4%
Information Technology and Services
11.6%
Marketing and Advertising
5.8%
Machinery
4.3%
Hospital & Health Care
4.3%
Other
56.5%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Infor CloudSuite Customer Relationship Management (CRM)
Most Helpful Favorable Review
Verified User in Machinery
Great functionality. The system is fairly easy to figure out and use. There are a lot of features already built into the system so we didn't need to customize much. The way you can create complex groups of data easily without programming knowledge is...
Most Helpful Critical Review
Peter B.
Verified User in Computer Software
UI needed updating. Not a good platform for large Enterprise. It was client based, so integration to main database was a nightmare. Very slow.
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Machinery
Great functionality. The system is fairly easy to figure out and use. There are a lot of features already built into the system so we didn't need to customize much. The way you can create complex groups of data easily without programming knowledge is...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Peter B.
Verified User in Computer Software
UI needed updating. Not a good platform for large Enterprise. It was client based, so integration to main database was a nightmare. Very slow.
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Alternatives
Discussions
Infor CloudSuite Customer Relationship Management (CRM) has no discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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