Compare PagerDuty and incident.io 
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of incidents efficiently. In contrast, incident.io, while still effective, does not have a specific score for this feature, suggesting it may not be as robust in this area.
- Reviewers mention that incident.io shines in "Ease of Use" with a score of 9.5, making it more user-friendly for teams new to incident management. PagerDuty, while still rated at 8.6, may require a steeper learning curve for some users.
- G2 users highlight the superior "Quality of Support" from incident.io, which received a score of 9.8, compared to PagerDuty's 8.9. This suggests that incident.io may provide more responsive and helpful customer service, which is crucial during critical incidents.
- Users on G2 report that PagerDuty's "Timely Alerts" feature is highly effective, scoring 9.5, ensuring that teams are promptly notified of incidents. Incident.io follows closely with a score of 9.4, but some users feel that PagerDuty's alerting system is more customizable and reliable.
- Reviewers mention that incident.io offers a free entry-level price, making it accessible for smaller teams or startups, while PagerDuty does not have a free tier, which could be a deciding factor for budget-conscious buyers.
- Users say that both products excel in "Integrations," with PagerDuty scoring 9.7 and incident.io also performing well. However, users have noted that PagerDuty's extensive integration options with various tools provide a more seamless workflow for larger organizations.
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
We started using incident.io after deciding we wanted to improve the way we handle incidents and on-call. Up until then, we'd been using flow charts and manual processes for handling that. Turns out there's a better way: incident.io. Incident has helped...
Although incident.io integrates with all of the toolings in our incident management stack, some of these integrations aren't as mature as we'd like. For us, this means there are still some manual steps, such as manually exporting follow-ups to linear. This...
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
We started using incident.io after deciding we wanted to improve the way we handle incidents and on-call. Up until then, we'd been using flow charts and manual processes for handling that. Turns out there's a better way: incident.io. Incident has helped...
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Although incident.io integrates with all of the toolings in our incident management stack, some of these integrations aren't as mature as we'd like. For us, this means there are still some manual steps, such as manually exporting follow-ups to linear. This...
