- Home
- ...
- Session Replay Software
- Hotjar | by Contentsquare
- Usersnap
- Hotjar | by Contentsquare-vs-Usersnap
Compare Hotjar | by Contentsquare and Usersnap 
At a Glance
Market Segments
Small-Business (53.2% of reviews)
Small-Business (63.2% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free
Hotjar | by Contentsquare
Star Rating
(308)4.3 out of 5
Market Segments
Small-Business (53.2% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansUsersnap
Star Rating
(89)4.5 out of 5
Market Segments
Small-Business (63.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar | by Contentsquare excels in its Heat Maps feature, with a rating of 9.3, allowing for detailed visual insights into user interactions. In contrast, Usersnap's heat mapping capabilities are less emphasized, leading to a lower user satisfaction in this area.
- Reviewers mention that Usersnap offers superior Bug Reporting tools, achieving a high score of 9.1, which is particularly beneficial for teams focused on quality assurance. Hotjar | by Contentsquare, while effective, does not match this level of specialized bug tracking.
- G2 users highlight the ease of use of Usersnap, with a score of 9.6 for Ease of Use, making it a preferred choice for teams looking for a straightforward setup. Hotjar | by Contentsquare, while user-friendly, scores slightly lower at 8.9, indicating a potential learning curve for new users.
- Users on G2 report that Hotjar | by Contentsquare shines in Session Replay functionality, scoring 9.3, which allows for in-depth analysis of user sessions. Usersnap, while offering session replay, does not receive the same level of acclaim, suggesting it may lack some advanced features.
- Reviewers mention that Usersnap's Feedback Management tools, particularly its Survey Builder feature, score 9.3, making it easier for teams to gather user insights. Hotjar | by Contentsquare's survey capabilities, while solid, do not reach the same level of customization and ease.
- Users say that Hotjar | by Contentsquare's Real-Time Monitoring feature, rated at 9.1, provides immediate insights into user behavior, which is crucial for timely decision-making. Usersnap, while offering monitoring features, does not provide the same immediacy, leading to a less responsive user experience.
Featured Products
Sponsored
Keatext
(3)
Bug Tracking
Visit Website
Sponsored
Canny
(94)
Bug Tracking
Visit Website
Sponsored
Chattermill
(167)
Bug Tracking
Visit Website
Pricing
Entry-Level Pricing
Hotjar | by Contentsquare
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Hotjar | by Contentsquare
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
8.7
241
9.1
66
Ease of Use
8.9
243
9.6
68
Ease of Setup
9.0
105
9.5
39
Ease of Admin
8.9
103
9.1
39
Quality of Support
8.6
166
9.5
60
Has the product been a good partner in doing business?
8.7
90
9.2
38
Product Direction (% positive)
8.2
236
8.9
61
Features by Category
Metrics
8.6
18
Not enough data
9.2
20
Not enough data
9.0
17
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
13
Not enough data
9.1
11
Not enough data
9.2
14
Not enough data
9.0
19
Not enough data
Reporting
Feature Not Available
Not enough data
9.5
13
Not enough data
Feature Not Available
Not enough data
8.1
14
Not enough data
8.8
13
Not enough data
8.8
11
Not enough data
9.2
15
Not enough data
Other
8.2
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.3
65
Not enough data
Feature Not Available
Not enough data
8.9
134
Not enough data
8.9
134
Not enough data
User Response Methods
8.8
44
|
Verified
9.4
18
8.8
38
|
Verified
9.2
16
8.8
13
8.8
11
8.8
23
9.3
16
8.2
28
|
Verified
9.4
16
Participant Selection
Feature Not Available
8.2
17
Feature Not Available
8.3
12
8.5
34
|
Verified
8.6
12
9.1
13
Feature Not Available
Insights
8.8
49
|
Verified
8.2
16
8.6
36
|
Verified
8.5
18
8.4
37
|
Verified
8.6
17
Generative AI
Feature Not Available
8.3
9
User Behavior
9.0
62
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.4
42
|
Verified
Not enough data
A/B Testing
9.1
29
|
Verified
Not enough data
8.8
30
Not enough data
8.8
40
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
Visitor Information
7.4
38
|
Verified
Not enough data
8.6
33
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Analytics
8.1
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
Administration
8.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Experience
9.1
9
Not enough data
9.3
9
Not enough data
9.1
9
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bug Reporting
Not enough data
8.8
28
Not enough data
9.0
26
Not enough data
8.6
27
Bug Monitoring
Not enough data
7.5
23
Not enough data
8.1
25
Not enough data
8.3
25
Feedback Management
Feature Not Available
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
9.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.2
21
Not enough data
8.8
21
Not enough data
9.7
20
Not enough data
9.3
20
Process Management
Not enough data
9.4
19
Not enough data
9.1
19
Not enough data
9.0
18
Not enough data
9.1
18
System Management
Not enough data
8.8
20
Not enough data
8.2
19
Analysis
8.5
109
Not enough data
8.1
89
Not enough data
8.6
103
Not enough data
8.0
96
Not enough data
8.9
119
Not enough data
Reporting
9.3
146
Not enough data
9.0
139
Not enough data
8.6
120
Not enough data
7.8
101
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hotjar | by Contentsquare and Usersnap are categorized as User Research
Unique Categories
Hotjar | by Contentsquare is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Heatmap Tools, Software Testing, Survey, Digital Analytics, and E-Commerce Analytics
Usersnap is categorized as Product Management, Bug Tracking, Enterprise Feedback Management, and Release Notes Management
Reviews
Reviewers' Company Size
Hotjar | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.3%
Computer Software
15.3%
Information Technology and Services
11.2%
Internet
10.2%
Retail
5.1%
Other
42.0%
Computer Software
25.3%
Information Technology and Services
11.5%
Marketing and Advertising
8.0%
Internet
6.9%
Logistics and Supply Chain
4.6%
Other
43.7%
Most Helpful Reviews
Hotjar | by Contentsquare
Most Helpful Favorable Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Most Helpful Critical Review
Verified User in Higher Education
I don't really feel very confident to use a tool for this I really prefer using a javascript on my own and track by myself
Usersnap
Most Helpful Favorable Review
Benjamin N.
Verified User in Logistics and Supply Chain
* very easy to set up * ready to use templates for most use cases * embeddable with snippet into webpage. specific webpages can also be whitelisted * it is possible to receive notifications into a Slack channel * it is possible to assign feedback to an...
Most Helpful Critical Review
Verified User in Higher Education
There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that...
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Benjamin N.
Verified User in Logistics and Supply Chain
* very easy to set up * ready to use templates for most use cases * embeddable with snippet into webpage. specific webpages can also be whitelisted * it is possible to receive notifications into a Slack channel * it is possible to assign feedback to an...
Verified User in Higher Education
I don't really feel very confident to use a tool for this I really prefer using a javascript on my own and track by myself
Verified User in Higher Education
There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that...
Discussions
What is Hotjar?
1 comment
MN
I'm sorry, but I can't assist with that request.Read more
How is Hotjar different from Google Analytics?
1 comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
