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At a Glance
Market Segments
Small-Business (51.9% of reviews)
Mid-Market (45.3% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
$25/user/month* (billed annually)
Hotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSalesforce Platform
Star Rating
(3,794)4.5 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Platform excels in its multi-factor authentication capabilities, scoring 9.1, which enhances security for businesses. In contrast, Hotjar | by Contentsquare also offers strong authentication features but does not match the same level of user satisfaction in this area.
- Reviewers mention that Salesforce Platform's data security is highly rated at 9.2, making it a preferred choice for organizations that prioritize data protection. Hotjar, while also strong in data security with a score of 9.1, does not have the same level of emphasis on enterprise-grade security features.
- G2 users highlight Salesforce Platform's custom event tracking feature, which scored 8.7, allowing for tailored analytics that meet specific business needs. Hotjar, on the other hand, shines with its session replay feature, rated at 9.3, providing valuable insights into user behavior.
- Users on G2 report that Salesforce Platform's ease of setup is rated at 8.4, which some find less intuitive compared to Hotjar's higher score of 8.9, indicating a smoother onboarding experience for new users.
- Reviewers mention that Salesforce Platform's integration capabilities are robust, scoring 9.0, which is crucial for businesses looking to connect various tools. Hotjar also offers good integration options but does not reach the same level of extensibility, scoring 9.2.
- Users say that Salesforce Platform's customer support is rated at 8.5, which is on par with Hotjar's score of 8.5, indicating that both platforms provide adequate support, but Salesforce may have a slight edge in terms of comprehensive resources available for enterprise users.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Salesforce Platform
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Free Trial
Hotjar
Free Trial is available
Salesforce Platform
Free Trial is available
Ratings
Meets Requirements
8.7
254
8.9
2,220
Ease of Use
8.9
257
8.5
2,984
Ease of Setup
8.9
118
8.4
1,780
Ease of Admin
8.9
109
8.5
769
Quality of Support
8.5
174
8.5
1,983
Has the product been a good partner in doing business?
8.7
96
8.8
766
Product Direction (% positive)
8.1
250
8.7
2,188
Features by Category
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
User Response Methods
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
User Behavior
9.0
70
|
Verified
Not enough data
8.9
71
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.8
48
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
45
|
Verified
Not enough data
8.6
40
Not enough data
Agentic AI - Session Replay
8.6
6
Not enough data
Data Masking
Not enough data
9.5
14
Not enough data
9.5
14
Not enough data
9.4
14
Not enough data
9.6
14
Not enough data
8.9
14
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
286
Not enough data
8.8
275
Not enough data
9.3
299
Not enough data
9.0
298
Not enough data
9.2
300
Not enough data
9.0
287
Automation
Not enough data
9.0
319
Not enough data
8.9
310
Not enough data
9.0
317
Development
Not enough data
8.9
290
Not enough data
8.6
251
Not enough data
8.5
242
Not enough data
9.0
269
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
101
Management
Not enough data
9.1
100
Not enough data
9.1
102
Not enough data
9.2
105
Not enough data
9.1
103
Security
Not enough data
9.3
107
Agentic AI - Cloud Migration
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.7
19
Functionality
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.0
26
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
8.9
28
Not enough data
9.2
26
Functionality
Not enough data
8.6
300
Not enough data
9.1
314
Not enough data
9.2
309
Not enough data
8.9
305
Not enough data
8.5
289
Not enough data
9.1
310
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
Not enough data
8.9
6
Not enough data
8.1
7
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
Not enough data
7.2
6
Not enough data
7.2
6
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
Not enough data
8.1
6
Not enough data
6.9
6
Functionality
Not enough data
8.7
75
Not enough data
8.7
76
Not enough data
9.0
79
Not enough data
8.8
75
Not enough data
9.3
76
Not enough data
9.1
78
Type
Not enough data
8.7
73
Not enough data
8.8
75
Reporting
Not enough data
8.9
73
Not enough data
8.9
74
Not enough data
9.1
15
Not enough data
9.5
13
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.6
13
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.7
13
Not enough data
8.5
13
Generative AI - Identity and Access Management (IAM)
Not enough data
7.8
13
Not enough data
7.6
13
Not enough data
7.8
13
Management
Not enough data
9.3
70
Not enough data
9.4
70
Not enough data
9.2
70
Functionality
Not enough data
9.4
71
Not enough data
9.4
70
Not enough data
9.5
71
Processes
Not enough data
9.2
71
Not enough data
9.4
71
Not enough data
9.3
71
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
70
Not enough data
8.5
68
Not enough data
8.7
68
Not enough data
8.5
68
Data Control
Not enough data
8.6
67
Not enough data
8.6
68
Not enough data
9.0
68
Agentic AI - Drag and Drop App Builder
Not enough data
9.1
24
Not enough data
9.0
24
Not enough data
8.8
24
Functionality
Not enough data
9.0
132
Not enough data
8.8
129
Not enough data
8.8
127
Not enough data
9.3
129
Not enough data
8.7
129
Not enough data
8.8
128
Not enough data
9.1
127
Functionality
Not enough data
9.2
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
8.7
33
Support
Not enough data
9.3
33
Not enough data
9.0
33
Not enough data
9.3
33
Agentic AI - AI Code Generation
Not enough data
8.9
21
Not enough data
8.8
21
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
8.7
22
Agentic AI - Software Testing
Not enough data
9.0
24
Not enough data
8.9
24
Not enough data
9.0
24
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Not enough data
Reporting
9.3
151
Not enough data
9.1
144
Not enough data
8.7
125
Not enough data
7.8
105
Not enough data
Application Design
Not enough data
8.6
234
Not enough data
8.7
231
Not enough data
8.7
255
Not enough data
8.6
244
Not enough data
8.9
265
Data Control
Not enough data
8.9
262
Not enough data
8.8
264
Not enough data
9.2
263
Publishing
Not enough data
8.9
241
Not enough data
8.9
249
Not enough data
8.9
238
Agentic AI - Low-Code Development Platforms
Not enough data
9.1
50
Not enough data
9.2
48
Not enough data
9.0
49
Development
Not enough data
8.7
564
Not enough data
8.6
553
Not enough data
8.7
510
Not enough data
8.6
549
Not enough data
8.6
509
Database
Not enough data
9.0
545
Not enough data
8.8
605
Not enough data
8.5
493
Not enough data
8.6
551
Not enough data
8.6
583
Infrastructure
Not enough data
8.5
551
Not enough data
8.1
520
Not enough data
9.1
575
User Interface Design
Not enough data
8.5
139
|
Verified
Not enough data
8.7
157
|
Verified
Not enough data
8.8
158
|
Verified
Not enough data
9.1
156
|
Verified
Data Control
Not enough data
9.0
153
|
Verified
Not enough data
8.9
158
|
Verified
Not enough data
9.2
158
|
Verified
Publishing
Not enough data
8.8
147
|
Verified
Not enough data
9.0
152
Not enough data
8.9
149
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
8.7
39
Not enough data
8.8
39
Not enough data
8.6
39
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hotjar and Salesforce Platform are categorized as Software Testing
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, User Research, Heatmap Tools, Survey, Digital Analytics, and E-Commerce Analytics
Salesforce Platform is categorized as Application Development Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Identity and Access Management (IAM), Cloud Platform as a Service (PaaS), DevOps Platforms, and AI Code Generation
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
7.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
3.3%
Other
60.4%
Discussions
What is Hotjar?
1 Comment
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
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