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Compare Hiya Connect Branded Caller ID and Truecaller for Business

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At a Glance
Hiya Connect Branded Caller ID
Hiya Connect Branded Caller ID
Star Rating
(65)4.7 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Information
Entry-Level Pricing
Starting at $29.00 Per Month
Browse all 2 pricing plans
Truecaller for Business
Truecaller for Business
Star Rating
(24)4.4 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Truecaller for Business
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Hiya Connect Branded Caller ID excels in its ease of use with a score of 9.6, making it highly intuitive for businesses to implement, while Truecaller for Business, with a score of 9.4, is also user-friendly but slightly less so.
  • Reviewers mention that Hiya Connect offers superior quality of support, scoring 9.5, which users appreciate for quick and effective assistance, whereas Truecaller for Business, with a score of 9.2, provides good support but may not be as responsive.
  • G2 users highlight that Truecaller for Business shines in its instant messaging feature, scoring 9.2, which is praised for its reliability and ease of use, while Hiya Connect's score of 7.3 indicates room for improvement in this area.
  • Users on G2 report that Hiya Connect's automated attendants feature scores 7.3, which some find lacking in customization options, while Truecaller for Business impresses with a score of 9.1, offering more robust features that enhance user experience.
  • Reviewers say that Hiya Connect's phone call quality is rated at 9.1, which is generally reliable, but Truecaller for Business outperforms it with a score of 9.5, indicating clearer connections and fewer dropped calls.
  • Users report that both products have strong compliance features, with Hiya Connect scoring 9.2 and Truecaller for Business slightly lower at 9.1, but both are noted for their adherence to industry standards, which is crucial for businesses.
Pricing
Entry-Level Pricing
Hiya Connect Branded Caller ID
Monthly Volume Packages
Starting at $29.00
Per Month
Browse all 2 pricing plans
Truecaller for Business
No pricing available
Free Trial
Hiya Connect Branded Caller ID
No trial information available
Truecaller for Business
No trial information available
Ratings
Meets Requirements
8.9
54
9.1
18
Ease of Use
9.6
56
9.4
18
Ease of Setup
9.6
49
Not enough data
Ease of Admin
9.3
47
Not enough data
Quality of Support
9.5
53
9.2
18
Has the product been a good partner in doing business?
9.4
48
Not enough data
Product Direction (% positive)
9.6
55
9.4
18
Features by Category
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
9.0
206
Not enough data
Quality Assurance
9.1
25
Not enough data
9.0
25
Not enough data
8.8
26
Not enough data
Engagement
9.3
26
Not enough data
8.9
28
Not enough data
8.5
25
Not enough data
Performance
9.1
25
Not enough data
9.2
26
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basic Communication
9.1
37
9.5
17
7.3
33
8.1
16
7.3
32
9.2
16
7.4
30
7.7
15
7.2
31
9.0
16
7.8
31
8.9
15
Access
7.5
31
8.6
15
7.3
30
8.7
15
7.6
30
9.0
15
Advanced Features
7.2
31
8.7
15
7.3
31
9.1
15
8.4
34
9.1
17
Categories
Categories
Shared Categories
Hiya Connect Branded Caller ID
Hiya Connect Branded Caller ID
Truecaller for Business
Truecaller for Business
Hiya Connect Branded Caller ID and Truecaller for Business are categorized as VoIP
Unique Categories
Hiya Connect Branded Caller ID
Hiya Connect Branded Caller ID is categorized as Contact Center Quality Assurance
Truecaller for Business
Truecaller for Business has no unique categories
Reviews
Reviewers' Company Size
Hiya Connect Branded Caller ID
Hiya Connect Branded Caller ID
Small-Business(50 or fewer emp.)
26.2%
Mid-Market(51-1000 emp.)
50.8%
Enterprise(> 1000 emp.)
23.1%
Truecaller for Business
Truecaller for Business
Small-Business(50 or fewer emp.)
34.8%
Mid-Market(51-1000 emp.)
43.5%
Enterprise(> 1000 emp.)
21.7%
Reviewers' Industry
Hiya Connect Branded Caller ID
Hiya Connect Branded Caller ID
Financial Services
15.4%
Insurance
12.3%
Hospital & Health Care
7.7%
Retail
6.2%
Marketing and Advertising
6.2%
Other
52.3%
Truecaller for Business
Truecaller for Business
Staffing and Recruiting
30.4%
Information Technology and Services
17.4%
Telecommunications
8.7%
Marketing and Advertising
4.3%
Market Research
4.3%
Other
34.8%
Most Helpful Reviews
Hiya Connect Branded Caller ID
Hiya Connect Branded Caller ID
Most Helpful Favorable Review
KT
Kevin T.
Verified User in Utilities

How our calls look now is great. Also more importantly we're not showing up as suspected spam on Android anymore. Very easy to set up and use.

Most Helpful Critical Review
Mei Ling Y.
MY
Mei Ling Y.
Verified User in Information Technology and Services

As they're still changing their way of reporting , some report may not be assessible. Expensive charges compare to similar competitor. Not all Samsung's phone is supported and it took them some time to figure what's happened as it involve developer & updates.

Truecaller for Business
Truecaller for Business
Most Helpful Favorable Review
Rajesh D.
RD
Rajesh D.
Verified User in Information Technology and Services

Before we attending the call, the popup tells us if it's a junk call or not. We can take decision based on it. Even if we get call from unknown numbers, it popups with the name. So, now we can understand just by seeing it, if it's a business verified call...

Most Helpful Critical Review
Verified User
G
Verified User in Higher Education

My biggest issue with Truecaller for business is its cost. It is very expensive to subsrcibe in my area. The other concern which I have regarding it is its vague privacy policy. I have had instances of incessant marketing calls to my number and later got to...

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Hiya Connect Branded Caller ID
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Discussions
Hiya Connect Branded Caller ID
Hiya Connect Branded Caller ID Discussions
What is Hiya Connect used for?
2 comments
Virginia G.
VG
Reputation management via caller ID services for major carriers.Read more
Monty the Mongoose crying
Hiya Connect Branded Caller ID has no more discussions with answers
Truecaller for Business
Truecaller for Business Discussions
Monty the Mongoose crying
Truecaller for Business has no discussions with answers