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- Hiya Connect Branded Caller ID-vs-Mitel MiCloud Connect
Compare Hiya Connect Branded Caller ID and Mitel MiCloud Connect 
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Small-Business (45.8% of reviews)
Entry-Level Pricing
Starting at $29.00 Per Month
$20.99 /user/month
Hiya Connect Branded Caller ID
Star Rating
(65)4.7 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Entry-Level Pricing
Starting at $29.00 Per Month
Browse all 2 pricing plansMitel MiCloud Connect
Star Rating
(231)3.8 out of 5
Market Segments
Small-Business (45.8% of reviews)
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect has a lower ease of setup score (7.3) compared to Hiya Connect Branded Caller ID (9.6), indicating that users find Hiya's setup process significantly more straightforward and user-friendly.
- Reviewers mention that Hiya Connect excels in quality of support with a score of 9.5, while Mitel MiCloud Connect lags behind at 7.2, suggesting that users feel more supported and valued with Hiya's customer service.
- G2 users highlight that Mitel MiCloud Connect offers robust features like IVR (9.5) and session recording (9.0), which are essential for businesses needing comprehensive call management, whereas Hiya Connect focuses more on caller ID functionalities.
- Users on G2 report that Hiya Connect Branded Caller ID shines in ease of use (9.6) compared to Mitel MiCloud Connect (7.8), making it a preferred choice for those who prioritize a seamless user experience.
- Reviewers say that Mitel MiCloud Connect's performance in integrations (9.1) is a strong point, allowing for better compatibility with other software, while Hiya Connect's integration capabilities are less emphasized.
- Users mention that Hiya Connect's Pay As You Go pricing model is more flexible compared to Mitel MiCloud Connect's entry-level price of $20.99/user/month, appealing to businesses looking for cost-effective solutions.
Pricing
Entry-Level Pricing
Hiya Connect Branded Caller ID
Monthly Volume Packages
Starting at $29.00
Per Month
Tiered pricing packages available for 250; 1,000; or up to 3,000 branded calls per month. Perfect for getting started, small businesses, and growing teams of up to 25 callers.
- Brand up to 3,000 branded calls/month
- Billed monthly via credit card
- Cancel or change plan anytime
Mitel MiCloud Connect
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Hiya Connect Branded Caller ID
No trial information availableMitel MiCloud Connect
No trial information availableRatings
Meets Requirements
8.9
54
8.1
187
Ease of Use
9.6
56
7.8
188
Ease of Setup
9.6
49
7.3
129
Ease of Admin
9.3
47
7.2
129
Quality of Support
9.5
53
7.2
171
Has the product been a good partner in doing business?
9.4
48
7.4
129
Product Direction (% positive)
9.6
55
6.2
179
Features by Category
Quality Assurance
9.1
25
Not enough data
9.0
25
Not enough data
8.8
26
Not enough data
Engagement
9.3
26
Not enough data
8.9
28
Not enough data
8.5
25
Not enough data
Performance
9.1
25
Not enough data
9.2
26
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Basic Communication
9.1
37
8.5
120
|
Verified
7.3
33
7.2
34
|
Verified
7.3
32
7.0
52
|
Verified
7.4
30
7.4
47
|
Verified
7.2
31
8.1
84
|
Verified
7.8
31
9.0
114
|
Verified
Access
7.5
31
7.1
53
|
Verified
7.3
30
7.4
48
|
Verified
7.6
30
7.7
56
|
Verified
Advanced Features
7.2
31
7.7
89
|
Verified
7.3
31
7.9
96
|
Verified
8.4
34
8.7
105
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Hiya Connect Branded Caller ID and Mitel MiCloud Connect are categorized as VoIP
Unique Categories
Hiya Connect Branded Caller ID is categorized as Contact Center Quality Assurance
Mitel MiCloud Connect is categorized as UCaaS Platforms and Contact Center
Reviews
Reviewers' Company Size
Hiya Connect Branded Caller ID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel MiCloud Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.4%
Insurance
12.3%
Hospital & Health Care
7.7%
Retail
6.2%
Marketing and Advertising
6.2%
Other
52.3%
Information Technology and Services
6.5%
Financial Services
6.0%
Insurance
5.6%
Construction
4.6%
Real Estate
4.2%
Other
73.1%
Most Helpful Reviews
Hiya Connect Branded Caller ID
Most Helpful Favorable Review
Kevin T.
Verified User in Utilities
How our calls look now is great. Also more importantly we're not showing up as suspected spam on Android anymore. Very easy to set up and use.
Most Helpful Critical Review
Mei Ling Y.
Verified User in Information Technology and Services
As they're still changing their way of reporting , some report may not be assessible. Expensive charges compare to similar competitor. Not all Samsung's phone is supported and it took them some time to figure what's happened as it involve developer & updates.
Mitel MiCloud Connect
Most Helpful Favorable Review
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Kevin T.
Verified User in Utilities
How our calls look now is great. Also more importantly we're not showing up as suspected spam on Android anymore. Very easy to set up and use.
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Mei Ling Y.
Verified User in Information Technology and Services
As they're still changing their way of reporting , some report may not be assessible. Expensive charges compare to similar competitor. Not all Samsung's phone is supported and it took them some time to figure what's happened as it involve developer & updates.
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Alternatives
Discussions
What is Hiya Connect used for?
2 comments
VG
Reputation management via caller ID services for major carriers.Read more
Hiya Connect Branded Caller ID has no more discussions with answers
Password Policy & Mobile Client
1 comment
Official Response from Mitel MiCloud Connect
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel MiCloud Connect has no more discussions with answers
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