Compare Hiver and Missive 
At a Glance
Market Segments
Small-Business (67.8% of reviews)
Small-Business (92.6% of reviews)
Entry-Level Pricing
Free
Free
Hiver
Star Rating
(1,165)4.6 out of 5
Market Segments
Small-Business (67.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansMissive
Star Rating
(379)4.7 out of 5
Market Segments
Small-Business (92.6% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver's "Unified Inbox" feature is highly effective for managing multiple email accounts in one place, making it easier to track conversations. In contrast, Missive's "Multi-Channel Coverage" is praised for its ability to integrate various communication channels, providing a more holistic view of customer interactions.
- Reviewers mention that Hiver excels in "Ticket Collaboration," allowing team members to work together seamlessly on customer issues. However, users on G2 highlight that Missive's "Internal Discussion" feature is superior for real-time team communication, enhancing collaboration during ticket resolution.
- G2 users say that Hiver's "Email Automation" capabilities are robust, enabling users to set up automated responses effectively. Conversely, reviewers mention that Missive's "Email to Case" feature stands out for its ability to convert emails into tickets automatically, streamlining the support process.
- Users report that Hiver's "Ease of Use" is a significant advantage, with a score of 9.1, making it accessible for small businesses. In comparison, Missive's slightly lower score of 8.9 indicates that while it is user-friendly, it may require a bit more time for new users to adapt.
- Reviewers mention that Hiver's "Quality of Support" is consistently rated high at 9.3, indicating strong customer service. However, users on G2 highlight that Missive's support is equally commendable, with a perfect score of 9.3, showcasing their commitment to customer satisfaction.
- Users say that Hiver's "Customization" options are somewhat limited, with a score of 7.9, which may restrict advanced users. In contrast, Missive shines with a higher score of 8.6 in this area, allowing for more tailored experiences to meet specific business needs.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Hiver
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.0
882
9.1
360
Ease of Use
9.1
905
8.8
368
Ease of Setup
9.0
484
8.6
329
Ease of Admin
9.1
401
9.0
124
Quality of Support
9.3
817
9.3
323
Has the product been a good partner in doing business?
9.2
392
9.7
118
Product Direction (% positive)
9.1
873
9.4
357
Features by Category
Ticket and Case Management
8.9
167
|
Verified
Not enough data
8.8
170
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.7
161
|
Verified
Not enough data
8.4
135
|
Verified
Not enough data
8.5
148
Not enough data
8.9
162
|
Verified
Not enough data
8.4
69
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.4
118
Not enough data
9.1
174
|
Verified
Not enough data
8.6
147
Not enough data
7.7
67
Not enough data
7.7
62
Not enough data
Platform
7.6
128
|
Verified
Not enough data
8.1
113
Feature Not Available
9.0
167
|
Verified
Not enough data
8.4
127
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.6
146
Not enough data
8.9
149
Not enough data
7.8
151
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.7
145
Not enough data
9.1
147
Not enough data
8.3
142
Generative AI - Business Instant Messaging
Not enough data
6.7
34
AI - Business Instant Messaging
Not enough data
6.6
34
Not enough data
6.4
34
Not enough data
6.0
32
Not enough data
6.7
33
Channels
7.9
104
8.7
190
7.7
99
8.2
176
6.8
99
Feature Not Available
Design
7.9
98
8.4
174
7.4
99
7.2
165
8.1
100
8.4
177
8.3
100
8.7
177
7.8
97
8.3
166
Generative AI
Feature Not Available
7.7
160
Feature Not Available
7.6
158
Inbox Tools
Not enough data
9.3
255
Not enough data
8.9
251
Not enough data
8.7
246
Not enough data
8.9
250
Coordination Tools
Not enough data
8.4
242
Not enough data
8.5
244
Not enough data
7.8
240
Software Options
Not enough data
9.2
246
Not enough data
8.9
246
Sorting & Filtering
8.1
273
7.5
33
8.8
312
8.2
33
7.5
256
7.0
29
8.0
273
8.1
30
Integrations
6.8
212
8.3
29
9.3
322
8.7
31
7.2
210
7.3
28
Time Management
8.6
280
8.9
30
8.5
274
8.3
26
8.0
242
8.4
28
Generative AI
Feature Not Available
7.4
28
Feature Not Available
6.3
26
Feature Not Available
6.9
27
Generative AI
Not enough data
8.2
72
Not enough data
8.3
71
Not enough data
Feature Not Available
Communication
Not enough data
8.0
88
Not enough data
9.0
90
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Internal Use
8.1
113
Feature Not Available
Not enough data
8.9
91
Not enough data
8.2
83
Not enough data
Feature Not Available
Not enough data
9.2
90
Not enough data
8.3
82
Generative AI
Not enough data
7.8(won by default)
51
Not enough data
7.8(won by default)
50
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
62
Channels
Not enough data
8.8(won by default)
61
Not enough data
8.7(won by default)
62
Not enough data
8.5(won by default)
59
Not enough data
7.3(won by default)
58
Not enough data
8.6(won by default)
59
Insight
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Hiver and Missive are categorized as Email Management, Shared Inbox, and Customer Communications Management
Unique Categories
Hiver is categorized as Help Desk
Missive is categorized as Business Instant Messaging, Email Client, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.7%
Marketing and Advertising
5.2%
Information Technology and Services
5.2%
Accounting
5.1%
Financial Services
4.3%
Other
73.4%
Construction
12.5%
Marketing and Advertising
10.3%
Real Estate
6.6%
Computer Software
5.6%
Accounting
5.3%
Other
59.7%
Most Helpful Reviews
Hiver
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
Most Helpful Critical Review
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Missive
Most Helpful Favorable Review
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Most Helpful Critical Review
Verified User in Outsourcing/Offshoring
duplicate to other comms. platform. Similar functionality as front and slack which I use more heavily in my work.
Verified User in Non-Profit Organization Management
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Verified User in Outsourcing/Offshoring
duplicate to other comms. platform. Similar functionality as front and slack which I use more heavily in my work.
Discussions
What is the future development direction for Hiver?
1 comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is Front app good?
1 comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 comment
Official Response from Missive
Missive is a tool designed for team collaboration and productivity, centered on communication. Its primary goal is to eliminate barriers between internal and...Read more
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