What is the future development direction for Hiver?

Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back when you started using Hiver. Happy to know you like the features we've released. Broadly, over the next 3-5 months, you'll see the following: 1. Analytics becoming stronger. We'd be releasing custom reports and dashboards for analytics. 2. Complete revamp of Automations: We're working on a much more powerful automations module, that will help you take a wider variety of actions, and give you more control. 3. SLA upgrade: SLAs will see a very major upgrade. One key component of this would be visibility into what conversations might be hitting SLA boundaries soon. Other than that, there would be a lot of small improvements, as you've seen in the case of shared drafts. Please drop me a note at my email address, and I'd love to tell you more :) Thanks, -Niraj