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- Higher Logic Vanilla-vs-Khoros Service
Compare Higher Logic Vanilla and Khoros Service 
At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Higher Logic Vanilla
Star Rating
(95)4.3 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Khoros Service excels in its Quality of Support, with a score of 8.5, while Higher Logic Vanilla shines in Ease of Use, scoring 8.6. Reviewers mention that Khoros provides timely and effective assistance, making it a reliable partner for businesses.
- Reviewers mention that Khoros Service has a strong Community Forums feature, scoring 9.0, which facilitates user engagement and knowledge sharing. In contrast, Higher Logic Vanilla's Community Management features are rated lower, indicating potential areas for improvement in user interaction.
- Users on G2 highlight Khoros Service's robust Automation capabilities, scoring 9.0, which streamline processes and enhance efficiency. Higher Logic Vanilla, while offering automation, does not match this level of functionality, leading to a less efficient workflow according to some reviewers.
- G2 users report that Khoros Service's Social Network Integration is rated at 7.7, which may limit its effectiveness in community engagement compared to Higher Logic Vanilla's superior integration capabilities, allowing for a more seamless connection with social platforms.
- Reviewers mention that Khoros Service's AI Text Generation and Summarization features are well-received, providing valuable tools for content creation. However, Higher Logic Vanilla's generative AI capabilities are noted to be less comprehensive, which may affect users looking for advanced AI functionalities.
- Users say that Khoros Service's Customer Analytics features, scoring 6.9, could be improved, while Higher Logic Vanilla's reporting capabilities are rated higher at 8.8, indicating a more robust approach to understanding customer engagement and behavior.
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Pricing
Entry-Level Pricing
Higher Logic Vanilla
Essential
Contact Us
For kicking off smaller communities within mid to large sized organizations
- 5 Staff Users
- Unlimited members
- 1 SSO Connection
Khoros Service
No pricing availableFree Trial
Higher Logic Vanilla
No trial information availableKhoros Service
No trial information availableRatings
Meets Requirements
8.3
80
8.5
27
Ease of Use
8.6
81
8.2
27
Ease of Setup
8.2
69
7.8
17
Ease of Admin
8.5
73
8.0
10
Quality of Support
9.2
78
8.5
26
Has the product been a good partner in doing business?
8.8
72
8.3
9
Product Direction (% positive)
8.4
79
8.7
27
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Self-Service Platform
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
7.7
20
Not enough data
7.9
11
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Analytics
6.9
32
Not enough data
7.7
33
Not enough data
7.1
8
Not enough data
6.8
10
Not enough data
Community Management
8.0
28
Not enough data
7.9
34
Not enough data
Not enough data
Not enough data
Community Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Higher Logic Vanilla and Khoros Service are categorized as Customer Self-Service
Unique Categories
Higher Logic Vanilla is categorized as Online Community Management
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.9%
Computer Games
13.0%
Information Technology and Services
12.0%
Internet
10.9%
Marketing and Advertising
3.3%
Other
37.0%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Most Helpful Reviews
Higher Logic Vanilla
Most Helpful Favorable Review
Jacob C.
Verified User in Financial Services
Vanilla has a sleek look without being too obnoxiously web2.0 and minimalist-for-thesake-of-minimalism - things are easy to find and to use. I can only speak for my own forum, but it's been much better with uptime than our old 2000s-era software. The Minion...
Most Helpful Critical Review
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Khoros Service
Most Helpful Favorable Review
Verified User in Performing Arts
I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...
Most Helpful Critical Review
Verified User in Design
Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.
Jacob C.
Verified User in Financial Services
Vanilla has a sleek look without being too obnoxiously web2.0 and minimalist-for-thesake-of-minimalism - things are easy to find and to use. I can only speak for my own forum, but it's been much better with uptime than our old 2000s-era software. The Minion...
Verified User in Performing Arts
I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Verified User in Design
Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.
Alternatives
Discussions
What are the main features of Vanilla Forums?
1 comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
What is a community khoros?
1 comment
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Khoros Service has no more discussions with answers
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