Compare Higher Logic Vanilla and Khoros Service 
At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Higher Logic Vanilla
Star Rating
(95)4.3 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Khoros Service excels in its Quality of Support, with a score of 8.5, while Higher Logic Vanilla shines in Ease of Use, scoring 8.6. Reviewers mention that Khoros provides timely and effective assistance, making it a reliable partner for businesses.
- Reviewers mention that Khoros Service has a strong focus on Community Management, particularly with its Community Forums feature, which scored 9.0. In contrast, Higher Logic Vanilla offers advanced portal features that enhance the self-service experience, but users feel it could improve in this area.
- G2 users highlight that Khoros Service's Automation capabilities, scoring 9.0, allow for efficient ticket management and streamlined processes. Higher Logic Vanilla, while offering solid automation features, does not match the same level of user satisfaction in this regard.
- Users on G2 report that Khoros Service's Social Network Integration is rated at 7.7, which is lower than Higher Logic Vanilla's strong performance in this area. Reviewers mention that Higher Logic provides seamless integration with various social platforms, enhancing community engagement.
- Reviewers mention that Khoros Service's Customer Analytics features, particularly in Customer Intelligence, scored 6.9, indicating room for improvement. In contrast, Higher Logic Vanilla's reporting capabilities received a higher score of 8.8, with users appreciating the depth of insights available.
- Users say that Khoros Service's entry-level pricing is not transparent, as it requires potential customers to contact them for details. Higher Logic Vanilla, on the other hand, is perceived as more accessible for mid-market businesses, with a larger percentage of reviews coming from this segment.
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Pricing
Entry-Level Pricing
Higher Logic Vanilla
Essential
Contact Us
For kicking off smaller communities within mid to large sized organizations
- 5 Staff Users
- Unlimited members
- 1 SSO Connection
Khoros Service
No pricing availableFree Trial
Higher Logic Vanilla
No trial information availableKhoros Service
No trial information availableRatings
Meets Requirements
8.3
80
8.5
27
Ease of Use
8.6
81
8.2
27
Ease of Setup
8.2
69
7.8
17
Ease of Admin
8.5
73
8.0
10
Quality of Support
9.2
78
8.5
26
Has the product been a good partner in doing business?
8.8
72
8.3
9
Product Direction (% positive)
8.4
79
8.7
27
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Self-Service Platform
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
7.7
20
Not enough data
7.9
11
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Analytics
6.9
32
Not enough data
7.7
33
Not enough data
7.1
8
Not enough data
6.8
10
Not enough data
Community Management
8.0
28
Not enough data
7.9
34
Not enough data
Not enough data
Not enough data
Community Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Higher Logic Vanilla and Khoros Service are categorized as Customer Self-Service
Unique Categories
Higher Logic Vanilla is categorized as Online Community Management
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.9%
Computer Games
13.0%
Information Technology and Services
12.0%
Internet
10.9%
Marketing and Advertising
3.3%
Other
37.0%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Most Helpful Reviews
Higher Logic Vanilla
Most Helpful Favorable Review
Verified User in Internet
I like Julie's prompt response as well as her willingness to always solve my issues. As a startup, being able to have her available when needed has a been a huge value add and she has been awesome.
Most Helpful Critical Review
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Khoros Service
Most Helpful Favorable Review
Verified User in Performing Arts
I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...
Most Helpful Critical Review
Mohamed S.
Verified User in Telecommunications
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
Verified User in Internet
I like Julie's prompt response as well as her willingness to always solve my issues. As a startup, being able to have her available when needed has a been a huge value add and she has been awesome.
Verified User in Performing Arts
I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Mohamed S.
Verified User in Telecommunications
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
Alternatives
Discussions
What are the main features of Vanilla Forums?
1 comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
What is a community khoros?
1 comment
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Khoros Service has no more discussions with answers
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