Compare Helpwise and Hiver 
At a Glance
Market Segments
Small-Business (90.3% of reviews)
Small-Business (67.7% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Free
Helpwise
Star Rating
(180)4.6 out of 5
Market Segments
Small-Business (90.3% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansHiver
Star Rating
(1,165)4.6 out of 5
Market Segments
Small-Business (67.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver's Gmail Integration is seamless, allowing for easy ticket management directly from their inbox, while Helpwise's integration is noted to be less intuitive, making it harder for users to navigate.
- Reviewers mention that Helpwise excels in Ticket Response User Experience with a score of 9.1, which users say makes it easier to manage and respond to customer inquiries quickly compared to Hiver's score of 8.8.
- G2 users highlight Hiver's Quality of Support as a strong point, scoring 9.3, with many reviewers praising the responsiveness and helpfulness of the support team, whereas Helpwise, with a score of 9.2, is seen as slightly less responsive.
- Users on G2 report that Helpwise's Multi-Channel Coverage is superior, scoring 9.4, which allows for better engagement across various platforms, while Hiver's score of 8.2 indicates limited channel options.
- Reviewers mention that Hiver's Unified Inbox feature is highly effective for managing multiple email threads, scoring 9.1, while Helpwise's similar feature is less praised, indicating a need for improvement in user experience.
- Users say that Helpwise's Response Automation feature, with a score of 9.0, is more robust than Hiver's 8.7, allowing for more efficient handling of repetitive inquiries, which is a significant advantage for busy teams.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Helpwise
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.8
122
9.0
884
Ease of Use
9.0
124
9.1
907
Ease of Setup
9.1
80
9.0
487
Ease of Admin
9.1
81
9.1
401
Quality of Support
9.2
114
9.3
819
Has the product been a good partner in doing business?
9.4
77
9.2
392
Product Direction (% positive)
9.4
100
9.1
875
Features by Category
Ticket and Case Management
8.9
23
8.9
167
|
Verified
9.1
24
8.8
170
|
Verified
9.1
22
8.8
176
|
Verified
9.0
19
8.7
161
|
Verified
8.7
18
8.4
135
|
Verified
8.9
25
8.5
148
9.1
24
8.9
162
|
Verified
7.9
23
8.4
69
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
Feature Not Available
8.4
118
9.3
23
9.1
174
|
Verified
9.2
21
8.6
147
8.3
18
7.7
67
7.0
15
7.7
62
Platform
7.3
22
7.6
128
|
Verified
8.5
19
8.1
113
8.8
25
9.0
167
|
Verified
8.8
20
8.4
127
|
Verified
7.9
20
8.4
144
|
Verified
8.1
20
8.5
159
|
Verified
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Channels
9.4
26
7.9
104
8.7
21
7.7
99
Feature Not Available
6.7
99
Design
Feature Not Available
7.8
98
Feature Not Available
7.4
99
8.1
31
8.0
100
8.9
30
8.3
100
8.5
24
7.8
97
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Inbox Tools
9.1
35
Not enough data
8.4
38
Not enough data
8.6
30
Not enough data
8.5
35
Not enough data
Coordination Tools
8.2
23
Not enough data
8.4
28
Not enough data
8.5
28
Not enough data
Software Options
Feature Not Available
Not enough data
7.4
32
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
Not enough data
8.1
276
Not enough data
8.8
314
Not enough data
7.5
258
Not enough data
8.0
275
Integrations
Not enough data
6.8
215
Not enough data
9.3
324
Not enough data
7.1
212
Time Management
Not enough data
8.6
282
Not enough data
8.5
276
Not enough data
8.0
244
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
11
Not enough data
9.2
14
Not enough data
8.7
10
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Internal Use
8.5
19
8.1
113
9.0
12
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
14
Not enough data
9.3
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Helpwise and Hiver are categorized as Shared Inbox, Customer Communications Management, and Help Desk
Unique Categories
Helpwise is categorized as Digital Customer Service Platforms, Email Client, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Customer Self-Service, and Chatbots
Hiver is categorized as Email Management
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.8%
Computer Software
9.1%
Information Technology and Services
6.8%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
59.7%
Computer Software
6.7%
Marketing and Advertising
5.2%
Information Technology and Services
5.2%
Accounting
5.1%
Financial Services
4.3%
Other
73.4%
Most Helpful Reviews
Helpwise
Most Helpful Favorable Review
Mike Lester R.
Verified User in Professional Training & Coaching
What I like the most about Helpwise is that I can have multiple shared inboxes, live chats, and help pages inside their platform. It's easy to configure and takes just a few minutes to get my team up and running and supporting our customers. The next thing...
Most Helpful Critical Review
Verified User in Outsourcing/Offshoring
Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes.
Hiver
Most Helpful Favorable Review
Verified User in Human Resources
As a small business, it's imperative that we have visibility between all members of our staff on all emails. Hiver has allowed us to ensure that we reply as soon as possible to incoming emails, and allows the whole team to be on the same page with all our...
Most Helpful Critical Review
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Mike Lester R.
Verified User in Professional Training & Coaching
What I like the most about Helpwise is that I can have multiple shared inboxes, live chats, and help pages inside their platform. It's easy to configure and takes just a few minutes to get my team up and running and supporting our customers. The next thing...
Verified User in Human Resources
As a small business, it's imperative that we have visibility between all members of our staff on all emails. Hiver has allowed us to ensure that we reply as soon as possible to incoming emails, and allows the whole team to be on the same page with all our...
Verified User in Outsourcing/Offshoring
Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes.
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Discussions
Helpwise has no discussions with answers
What is the future development direction for Hiver?
1 comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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