Compare Helpwise and Hiver 
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (67.6% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Free
Helpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansHiver
Star Rating
(1,178)4.6 out of 5
Market Segments
Small-Business (67.6% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver excels in its Gmail Integration, with a score of 9.3, making it seamless for teams already using Gmail for communication. In contrast, Helpwise's integration with Microsoft Outlook received a lower score of 6.7, indicating potential challenges for users relying on that platform.
- Reviewers mention that Helpwise shines in Ticket Response User Experience, scoring 9.1, which is higher than Hiver's score of 8.8. This suggests that Helpwise may provide a more efficient and user-friendly experience when responding to customer inquiries.
- G2 users highlight Hiver's strong performance in Quality of Support, with a score of 9.3, indicating that users feel well-supported. Helpwise also performs well with a score of 9.2, but Hiver's slightly higher rating suggests a more robust support system.
- Users on G2 report that Helpwise offers superior Workflow Management, scoring 9.1 compared to Hiver's 8.9. This indicates that Helpwise may provide more effective tools for managing and automating workflows, which can enhance productivity.
- Reviewers mention that Hiver's Unified Inbox feature scores 9.1, allowing teams to manage all communications in one place effectively. Helpwise, while also strong, does not have a specific score listed for this feature, which may indicate a less integrated approach.
- Users say that Helpwise's Multi-Channel Coverage is impressive, scoring 9.4, which suggests it supports a wider range of communication channels compared to Hiver's score of 8.2. This could be a significant advantage for businesses looking to engage customers across various platforms.
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Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Helpwise
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.8
123
9.0
898
Ease of Use
9.0
125
9.0
921
Ease of Setup
9.1
81
9.0
498
Ease of Admin
9.1
81
9.1
408
Quality of Support
9.2
115
9.2
831
Has the product been a good partner in doing business?
9.4
77
9.2
399
Product Direction (% positive)
9.4
101
9.1
889
Features by Category
Ticket and Case Management
9.0
24
8.9
170
|
Verified
9.1
25
8.8
173
|
Verified
9.1
23
8.8
179
|
Verified
9.0
20
8.6
164
|
Verified
8.8
19
8.3
138
|
Verified
9.0
26
8.4
151
9.1
25
8.8
165
|
Verified
8.0
24
8.2
72
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
Feature Not Available
8.3
121
9.4
24
9.0
177
|
Verified
9.2
22
8.5
150
8.4
19
7.5
70
7.0
16
7.5
65
Platform
7.4
23
7.6
131
|
Verified
8.6
20
8.0
116
8.8
26
8.9
170
|
Verified
8.9
21
8.3
130
|
Verified
8.0
21
8.3
147
|
Verified
8.2
21
8.4
162
|
Verified
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Channels
9.3
27
7.7
108
8.7
21
7.6
103
Feature Not Available
6.6
103
Design
Feature Not Available
7.7
102
Feature Not Available
7.3
103
8.1
31
7.9
104
8.9
30
8.2
104
8.5
24
7.7
101
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Inbox Tools
9.1
35
Not enough data
8.4
38
Not enough data
8.6
30
Not enough data
8.5
35
Not enough data
Coordination Tools
8.2
23
Not enough data
8.4
28
Not enough data
8.5
28
Not enough data
Software Options
Feature Not Available
Not enough data
7.4
32
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
Not enough data
8.1
288
Not enough data
8.8
326
Not enough data
7.5
270
Not enough data
7.9
287
Integrations
Not enough data
6.8
227
Not enough data
9.3
336
Not enough data
7.1
224
Time Management
Not enough data
8.6
294
Not enough data
8.5
287
Not enough data
8.0
255
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.8
12
Not enough data
9.2
15
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Internal Use
8.6
20
8.0
116
9.1
13
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
15
Not enough data
9.4
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Helpwise and Hiver are categorized as Shared Inbox, Customer Communications Management, and Help Desk
Unique Categories
Helpwise is categorized as Digital Customer Service Platforms, Email Client, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Customer Self-Service, and Chatbots
Hiver is categorized as Email Management
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.7%
Computer Software
9.0%
Information Technology and Services
6.8%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
59.9%
Computer Software
6.7%
Information Technology and Services
5.4%
Marketing and Advertising
5.2%
Accounting
5.0%
Financial Services
4.4%
Other
73.3%
Most Helpful Reviews
Helpwise
Most Helpful Favorable Review
Steven R.
Verified User in Information Technology and Services
Its a team system, no searching for emails sent to one person again. Its quick to see the trail of a conversation.
Most Helpful Critical Review
Verified User in Outsourcing/Offshoring
Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes.
Hiver
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
Most Helpful Critical Review
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Steven R.
Verified User in Information Technology and Services
Its a team system, no searching for emails sent to one person again. Its quick to see the trail of a conversation.
Verified User in Non-Profit Organization Management
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
Verified User in Outsourcing/Offshoring
Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes.
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Discussions
What is Helpwise used for?
1 comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
What is the future development direction for Hiver?
1 comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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