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Compare Helpdesk 365 and Jira Service Management 
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At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Starting at $11.99
0/agent/month
Helpdesk 365
Star Rating
(180)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansJira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpdesk 365 excels in ease of use, scoring 9.4 compared to Jira Service Management's 8.2. Reviewers mention that the intuitive interface and streamlined ticketing process make it easier for teams to adopt and utilize effectively.
- Reviewers mention that Helpdesk 365 offers superior quality of support, with a score of 9.7 versus Jira's 8.4. Users appreciate the responsive customer service and extensive knowledge base that Helpdesk 365 provides, making it easier to resolve issues quickly.
- Users on G2 highlight the strong SLA management capabilities of Helpdesk 365, scoring 9.4 compared to Jira's 8.8. Reviewers say that the automated reminders and tracking features help ensure compliance with service level agreements.
- Reviewers mention that Helpdesk 365 shines in ticket prioritization, scoring 9.3 against Jira's 8.8. Users report that the ability to set priorities based on urgency and impact helps teams manage their workload more effectively.
- Users say that Helpdesk 365's self-service options are highly rated at 9.0, while Jira's score is 8.6. Reviewers appreciate the user-friendly knowledge base and community forums that empower customers to find solutions independently.
- G2 users report that Helpdesk 365's customization options are impressive, scoring 9.1 compared to Jira's 8.5. Reviewers mention that the ability to tailor workflows and ticket forms to specific business needs enhances overall efficiency.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Helpdesk 365
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.2
58
8.7
844
Ease of Use
9.4
177
8.2
851
Ease of Setup
9.3
115
8.0
459
Ease of Admin
8.8
26
8.0
363
Quality of Support
9.7
57
8.4
728
Has the product been a good partner in doing business?
9.2
26
8.7
340
Product Direction (% positive)
9.8
58
8.7
813
Features by Category
Ticket and Case Management
9.1
9
9.0
82
8.7
9
9.0
80
9.2
8
8.9
81
9.0
8
8.9
79
9.4
8
8.8
78
8.7
9
8.8
80
9.2
8
9.2
79
8.3
7
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
9.0
8
8.9
80
8.9
9
8.9
80
7.2
9
8.3
73
7.1
8
8.1
71
6.9
7
7.9
68
Platform
8.7
9
8.1
83
9.1
9
8.4
85
9.6
9
8.8
86
8.3
9
8.8
83
8.7
9
8.7
83
8.3
9
8.7
80
Administration
9.2
6
8.9
165
|
Verified
7.8
6
8.5
159
|
Verified
8.9
6
8.9
171
|
Verified
Service Desk
9.4
6
8.9
177
|
Verified
9.4
6
8.8
177
|
Verified
8.6
6
8.8
176
|
Verified
Management
8.1
6
9.0
153
|
Verified
8.3
6
8.9
147
|
Verified
8.1
6
8.7
148
|
Verified
7.5
6
8.6
144
|
Verified
7.2
6
8.6
139
|
Verified
Functionality
8.9
6
9.2
159
|
Verified
8.1
6
8.8
149
7.2
6
8.7
154
|
Verified
7.8
6
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
8.9
32
8.7
305
9.3
32
8.8
314
9.2
32
8.8
324
8.8
30
8.4
279
9.0
30
8.5
275
Reporting
8.9
31
8.5
308
8.6
30
8.4
301
8.3
30
8.2
231
Access & Usability
8.2
30
8.1
227
9.0
32
8.6
275
9.1
30
8.5
236
8.7
29
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Helpdesk 365 and Jira Service Management are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Helpdesk 365 is categorized as Customer Self-Service
Jira Service Management is categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
13.3%
Computer & Network Security
9.4%
Information Technology and Services
7.8%
Computer Software
5.6%
Manufacturing
3.9%
Other
60.0%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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