Compare HelpCrunch and SMTP.com 
At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (64.3% of reviews)
Entry-Level Pricing
15 $
$25/month
HelpCrunch
Star Rating
(227)4.7 out of 5
Market Segments
Small-Business (84.6% of reviews)
Entry-Level Pricing
15 $
Browse all 4 pricing plansSMTP.com
Star Rating
(42)3.3 out of 5
Market Segments
Small-Business (64.3% of reviews)
Entry-Level Pricing
$25/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SMTP.com has a lower entry-level price at $25/month compared to HelpCrunch's $15/month, making it a more budget-friendly option for small businesses looking to start with email marketing.
- Reviewers mention that HelpCrunch excels in ease of use, scoring 9.3 in this area, while SMTP.com only scores 7.3, indicating that users find HelpCrunch's interface more intuitive and user-friendly.
- G2 users highlight HelpCrunch's superior customer support, with a quality rating of 9.6 compared to SMTP.com's 6.9, suggesting that users feel more supported and valued when using HelpCrunch.
- Users on G2 report that HelpCrunch offers robust features for ticket and case management, scoring 9.1 for ticket creation and response user experience, while SMTP.com lacks in this area, scoring only 3.0 for template creation.
- Reviewers mention that HelpCrunch provides better automation capabilities, particularly in response automation (9.4) and SLA management (8.8), which are crucial for businesses looking to streamline their customer support processes.
- Users say that HelpCrunch's integrations are highly rated at 9.0, allowing for seamless connectivity with other tools, whereas SMTP.com struggles with integrations, scoring only 3.7 for webhooks, which can limit its functionality in a multi-tool environment.
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Live Chat
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Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
HelpCrunch
Free Trial is available
SMTP.com
No trial information availableRatings
Meets Requirements
9.3
181
7.3
37
Ease of Use
9.3
185
7.3
37
Ease of Setup
9.5
128
6.7
23
Ease of Admin
9.4
117
6.9
23
Quality of Support
9.6
179
6.9
37
Has the product been a good partner in doing business?
9.6
114
6.2
23
Product Direction (% positive)
9.7
172
6.6
38
Features by Category
Email Marketing
8.9
22
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
9.2
19
Not enough data
9.4
25
|
Verified
Not enough data
9.2
18
|
Verified
Not enough data
9.2
12
|
Verified
Not enough data
Reporting & Analytics
8.6
12
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
Platform
9.5
28
|
Verified
Not enough data
9.5
25
|
Verified
Not enough data
9.1
30
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.0
24
|
Verified
Not enough data
9.2
21
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
17
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
15
|
Verified
Not enough data
Ticket and Case Management
9.1
62
|
Verified
Not enough data
9.1
63
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
9.4
35
Not enough data
Feature Not Available
Not enough data
9.1
60
|
Verified
Not enough data
9.2
57
|
Verified
Not enough data
9.2
42
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.7
32
Not enough data
9.2
62
|
Verified
Not enough data
9.5
74
|
Verified
Not enough data
9.0
48
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.6
43
|
Verified
Not enough data
9.1
104
|
Verified
Not enough data
9.0
49
|
Verified
Not enough data
9.0
39
|
Verified
Not enough data
8.9
57
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
Administration
9.4
15
Feature Not Available
9.6
14
Feature Not Available
9.5
13
5.5
10
9.5
13
Feature Not Available
9.5
11
Feature Not Available
9.6
15
Feature Not Available
Integrations
9.8
10
Feature Not Available
9.7
11
Feature Not Available
9.7
10
Feature Not Available
8.6
12
Feature Not Available
Platform
8.5
12
7.1
13
8.8
12
7.3
13
8.7
10
7.3
11
9.5
13
6.2
15
9.5
11
6.6
15
9.4
11
6.8
15
9.2
10
6.4
14
9.4
15
6.1
16
Diagnosis
Not enough data
7.8
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
7.5
21
Tracking
Not enough data
7.5
21
Not enough data
8.0
20
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.4
21
Reporting
Not enough data
7.8
20
Not enough data
7.8
20
Not enough data
8.0
20
Not enough data
7.4
20
Channels
8.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
Design
10.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.2
17
Not enough data
9.0
19
Not enough data
8.8
18
Not enough data
8.8
17
Not enough data
9.0
14
Not enough data
Platform
9.6
18
Not enough data
9.0
17
Not enough data
9.5
16
Not enough data
9.0
17
Not enough data
8.1
12
Not enough data
8.7
14
Not enough data
9.1
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.8
7
Not enough data
9.7
6
Not enough data
8.7
5
Not enough data
9.2
6
Not enough data
Support Automation
8.7
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
9.3
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.6
101
|
Verified
Not enough data
9.4
104
|
Verified
Not enough data
9.1
84
|
Verified
Not enough data
9.5
87
|
Verified
Not enough data
7.8
20
Not enough data
Internal Use
9.1
104
|
Verified
Not enough data
9.3
90
|
Verified
Not enough data
9.2
81
|
Verified
Not enough data
9.1
80
|
Verified
Not enough data
9.2
78
|
Verified
Not enough data
9.1
84
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and SMTP.com are categorized as Transactional Email
Unique Categories
HelpCrunch is categorized as Chatbots, Live Chat, Help Desk, Email Marketing, Conversational Support, Customer Communications Management, Customer Self-Service, and Shared Inbox
SMTP.com is categorized as Email Deliverability
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SMTP.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.8%
Information Technology and Services
12.2%
Marketing and Advertising
9.0%
Internet
8.1%
Health, Wellness and Fitness
4.5%
Other
45.2%
Marketing and Advertising
23.8%
Information Technology and Services
16.7%
Financial Services
14.3%
Non-Profit Organization Management
4.8%
Computer Software
4.8%
Other
35.7%
Most Helpful Reviews
HelpCrunch
Most Helpful Favorable Review
Jasper F.
Verified User in Information Technology and Services
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to...
Most Helpful Critical Review
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
SMTP.com
Most Helpful Favorable Review
Kaitlyn L.
Verified User in Hospitality
Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP...
Most Helpful Critical Review
Verified User in Marketing and Advertising
we are Expecting more events & Webinars.
Jasper F.
Verified User in Information Technology and Services
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to...
Kaitlyn L.
Verified User in Hospitality
Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP...
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Verified User in Marketing and Advertising
we are Expecting more events & Webinars.
Alternatives
Discussions
Does your platform have a mobiile app?
1 comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Contracts for simple plans?
1 comment
AW
No, my understanding is you can pay monthly without any long-term contract obligations. Read more
SMTP.com has no more discussions with answers
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