Compare HelloID and JumpCloud 
At a Glance
Market Segments
Mid-Market (58.1% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Starting at $2.36 1 User Per Month
$9.00 1 User Per Month
HelloID
Star Rating
(32)4.5 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Entry-Level Pricing
Starting at $2.36 1 User Per Month
Browse all 4 pricing plansJumpCloud
Star Rating
(3,045)4.5 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$9.00 1 User Per Month
Free Trial is available
Learn more about JumpCloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JumpCloud excels in "Ease of Setup" with a score of 8.8, while HelloID falls behind with a score of 7.8. Reviewers mention that JumpCloud's streamlined installation process makes it easier for teams to get started quickly.
- Reviewers mention that HelloID shines in "Multi-Factor Authentication" with a score of 9.7, compared to JumpCloud's score of 9.1. Users on G2 appreciate HelloID's robust options for securing user access, highlighting its effectiveness in enhancing security protocols.
- Users say that JumpCloud offers superior "Quality of Support" with a score of 8.8, while HelloID has a higher score of 9.4. However, reviewers mention that JumpCloud's support team is responsive and knowledgeable, making it a reliable partner for businesses.
- G2 users report that HelloID outperforms JumpCloud in "Smart/Automated Provisioning" with a score of 9.7 versus JumpCloud's 8.6. Reviewers highlight HelloID's automation capabilities as a significant time-saver for IT departments managing user access.
- Users on G2 mention that JumpCloud's "Centralized Management" feature scores 9.1, which is highly praised for its user-friendly interface, while HelloID's score of 9.7 indicates a more comprehensive management solution that users find beneficial for overseeing multiple applications.
- Reviewers mention that HelloID's "Access Termination" feature scores a perfect 10.0, while JumpCloud's score of 9.1 indicates a solid but less comprehensive approach. Users appreciate HelloID's efficiency in managing user offboarding processes, ensuring security compliance.
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Pricing
Entry-Level Pricing
HelloID
Provisioning
Starting at $2.36
1 User Per Month
Automatically create & manage user accounts across multiple applications, based on a single source of truth. Ensures bottleneck-free "Day 1" access.
- 200-299 user tier pricing. Contact us for all tier level pricing.
- HR driven user account provisioning
- Enhanced business rules
JumpCloud
Entry Level
$9.00
1 User Per Month
- For pricing please visit: https://jumpcloud.com/pricing
Free Trial
HelloID
Free Trial is available
JumpCloud
Free Trial is available
Ratings
Meets Requirements
8.9
25
8.8
2,402
Ease of Use
8.3
25
9.0
2,426
Ease of Setup
7.8
23
8.8
2,205
Ease of Admin
8.3
23
9.0
2,140
Quality of Support
9.4
24
8.8
2,177
Has the product been a good partner in doing business?
9.6
23
9.1
2,019
Product Direction (% positive)
8.9
21
9.3
2,310
Features by Category
Authentication Options
9.2
10
9.1
1061
9.4
8
8.9
1014
9.7
5
9.1
1020
9.4
8
9.0
1003
9.5
10
8.9
931
9.8
7
8.8
865
Access Control Types
Feature Not Available
8.9
950
9.3
7
8.9
921
9.7
6
8.6
890
9.0
5
8.4
717
8.7
5
8.6
785
Administration
9.3
9
8.8
817
9.8
9
9.2
983
9.7
10
9.1
1021
8.2
10
8.6
990
9.8
7
8.8
977
Platform
9.8
10
9.1
972
Not enough data
8.8
758
9.4
9
9.1
907
Not enough data
8.6
732
9.0
10
8.3
895
9.1
9
8.5
848
8.6
6
8.6
795
User on/off Boarding
9.4
8
8.6
484
9.7
10
8.6
585
|
Verified
9.0
10
8.8
650
|
Verified
9.0
10
8.8
600
|
Verified
9.5
11
9.1
584
|
Verified
8.5
8
8.3
426
User Maintenance
9.6
8
8.9
644
|
Verified
9.4
11
8.6
581
|
Verified
Feature Not Available
8.5
508
|
Verified
Governance
Feature Not Available
8.0
436
8.9
6
8.4
491
|
Verified
Administration
8.1
12
8.1
605
|
Verified
Feature Not Available
7.6
437
8.3
11
8.6
622
|
Verified
8.5
8
8.4
483
|
Verified
Authentication type
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Access Control
9.8
7
8.9
955
10.0
5
8.9
929
9.7
6
8.5
845
9.7
6
8.4
692
Administration
10.0
7
8.7
822
9.7
6
8.7
929
Not enough data
8.5
742
8.9
6
8.6
890
Functionality
9.5
7
9.0
906
9.7
5
9.1
905
9.4
6
9.0
871
Scope
Not enough data
8.8
182
Not enough data
9.1
188
Security
Not enough data
8.5
186
Not enough data
8.2
177
Not enough data
8.8
177
Management
Not enough data
9.2
182
Not enough data
9.0
180
Not enough data
9.0
184
Not enough data
8.6
177
Not enough data
8.0
162
Administration
Not enough data
9.1
470
Not enough data
Feature Not Available
Not enough data
8.8
420
Not enough data
8.8
419
Not enough data
9.1
458
Not enough data
8.8
403
Functionality
Not enough data
9.2
438
Not enough data
9.2
432
Not enough data
8.7
360
Not enough data
8.6
324
Not enough data
9.1
426
Not enough data
9.0
417
Not enough data
8.7
376
Not enough data
Feature Not Available
Not enough data
8.9
363
Not enough data
8.6
328
Monitoring
Not enough data
8.7
402
Not enough data
8.6
421
Not enough data
8.3
349
Reporting
Not enough data
8.5
407
Not enough data
8.4
409
Functionality
Not enough data
8.8
632
Not enough data
8.8
670
Not enough data
7.9
516
Not enough data
8.0
508
Administration
Not enough data
9.0
767
Not enough data
9.2
793
Not enough data
8.6
753
Not enough data
8.8
732
Not enough data
8.3
510
Compliance
Not enough data
8.6
541
Not enough data
8.5
511
Not enough data
8.3
475
Functionality
9.6
9
9.0
1088
8.8
8
8.4
893
9.1
9
9.1
1036
9.3
9
8.9
1041
9.3
9
9.2
1075
Not enough data
9.1
1036
Type
9.0
5
8.2
771
9.8
7
9.1
1054
Reporting
Feature Not Available
8.4
948
8.7
10
8.4
981
Administration
Not enough data
8.4
352
Not enough data
8.0
340
Not enough data
7.9
318
Not enough data
8.2
343
Not enough data
8.2
316
Not enough data
8.2
323
Maintenance
Not enough data
8.8
356
Not enough data
7.9
299
Communication
Not enough data
8.0
302
Not enough data
7.1
288
Not enough data
7.3
277
Not enough data
7.5
291
Security
Not enough data
8.7
336
Not enough data
8.8
335
Device Support
Not enough data
8.4
328
Not enough data
9.0
340
Not enough data
8.9
339
Performance
Not enough data
8.4
346
Platform - Mobile Device Management (MDM)
Not enough data
8.8
708
Operating System
Not enough data
8.9
745
Not enough data
8.7
766
Not enough data
8.2
629
Management
Not enough data
8.5
755
Not enough data
8.3
705
Not enough data
8.4
645
Not enough data
8.3
633
Not enough data
8.5
704
Security
Not enough data
8.7
728
Not enough data
8.8
784
Categories
Categories
Shared Categories
HelloID and JumpCloud are categorized as Cloud Directory Services, Identity and Access Management (IAM), User Provisioning and Governance Tools, and Single Sign-On (SSO)
Unique Categories
HelloID is categorized as Multi-Factor Authentication (MFA)
JumpCloud is categorized as Privileged Access Management (PAM), Remote Support, Mobile Device Management (MDM), Unified Endpoint Management (UEM), and Password Policy Enforcement
Reviews
Reviewers' Company Size
HelloID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JumpCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
51.6%
Education Management
35.5%
Hospital & Health Care
6.5%
Non-Profit Organization Management
3.2%
Higher Education
3.2%
Other
0.0%
Information Technology and Services
21.7%
Computer Software
12.3%
Financial Services
7.6%
Computer & Network Security
7.0%
Marketing and Advertising
2.9%
Other
48.5%
Most Helpful Reviews
HelloID
Most Helpful Favorable Review
Jason S.
Verified User in Primary/Secondary Education
Using HelloID is like having an extra department. Everything account-related that we used to spend multiple weeks' worths of time dealing with is now all done automatically before we start our day. The support is also fantastic. No issue has gone...
Most Helpful Critical Review
Evert-Jan d.
Verified User in Hospital & Health Care
There is not much to dislike. If I would have to point something out, there is still room for more features and functions (but there is already a lot in development).
JumpCloud
Most Helpful Favorable Review
Srithar S.
Verified User in Education Management
Jumpcloud is very helpful for administrators in their day-to-day work. I appreciate the password manager app, which allows me to store all my website passwords in one place. I also find the application-based login credentials and the easy login process...
Most Helpful Critical Review
Richard L.
Verified User in Broadcast Media
Support is terrible. 8 months to resolve an issue. Often one or two week replies even when I have been put onto someone senior. Asked for compensation - they stated leave and go elsewhere. Not exactly making you feel a valued customer. I'd avoid and go with...
Jason S.
Verified User in Primary/Secondary Education
Using HelloID is like having an extra department. Everything account-related that we used to spend multiple weeks' worths of time dealing with is now all done automatically before we start our day. The support is also fantastic. No issue has gone...
Srithar S.
Verified User in Education Management
Jumpcloud is very helpful for administrators in their day-to-day work. I appreciate the password manager app, which allows me to store all my website passwords in one place. I also find the application-based login credentials and the easy login process...
Evert-Jan d.
Verified User in Hospital & Health Care
There is not much to dislike. If I would have to point something out, there is still room for more features and functions (but there is already a lot in development).
Richard L.
Verified User in Broadcast Media
Support is terrible. 8 months to resolve an issue. Often one or two week replies even when I have been put onto someone senior. Asked for compensation - they stated leave and go elsewhere. Not exactly making you feel a valued customer. I'd avoid and go with...
Discussions
HelloID has no discussions with answers
What is JumpCloud used for?
8 comments
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
Do you want a copy?
4 comments
BB
The word "Good" is already in English. If you meant to provide a text in an unknown language for translation, please provide it.Read more
Can JumpCloud replace Active Directory?
3 comments
MA
Yes, it can. Like %90+ of companies, you don't need the complexities of AD.Read more
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