Compare Hatch Software and Podium 
At a Glance
Market Segments
Small-Business (78.7% of reviews)
Small-Business (59.7% of reviews)
Entry-Level Pricing
No pricing available
$399.00 Per Month
Hatch
Star Rating
(75)4.3 out of 5
Market Segments
Small-Business (78.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HatchPodium
Star Rating
(1,846)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its live chat functionality, scoring a 9.1, which reviewers mention provides a seamless experience for customer interactions. In contrast, Hatch's live chat feature, while functional, received a lower score of 8.9, indicating it may not be as robust.
- Reviewers mention that Podium's ease of use is rated at 9.3, making it highly accessible for small businesses. Users on G2 highlight that Hatch, with a score of 8.6, may require a steeper learning curve, particularly for new users.
- G2 users note that Podium's reporting capabilities score 8.7, allowing businesses to gain valuable insights into their customer interactions. Hatch, however, received a lower score of 8.0, suggesting that its reporting features may not be as comprehensive or user-friendly.
- Users say that Podium's two-way text messaging feature is highly rated at 9.3, which reviewers mention enhances customer engagement. Hatch matches this score but users report that Podium's overall SMS functionality feels more integrated and intuitive.
- Reviewers mention that Podium's customization options, scoring 9.1, allow businesses to tailor their messaging strategies effectively. In comparison, Hatch's customization received a score of 9.0, indicating it is also strong but slightly less flexible according to user feedback.
- Users on G2 highlight that Podium's customer support quality is rated at 9.0, with many reviewers praising the responsiveness and helpfulness of the support team. Hatch, with a score of 8.7, is still considered good, but some users report that response times can be slower.
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Pricing
Entry-Level Pricing
Hatch
No pricing availablePodium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Hatch
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
8.8
64
9.1
1,550
Ease of Use
8.6
65
9.3
1,569
Ease of Setup
8.4
46
9.2
918
Ease of Admin
9.0
43
9.3
804
Quality of Support
8.7
62
9.1
1,448
Has the product been a good partner in doing business?
9.1
43
9.2
820
Product Direction (% positive)
8.6
59
9.0
1,543
Features by Category
Messenger
Not enough data
8.4
126
Not enough data
7.9
175
Not enough data
9.1
191
Not enough data
Feature Not Available
Channels
Not enough data
8.1
181
Not enough data
8.7
191
Not enough data
9.3
206
Not enough data
Feature Not Available
Not enough data
8.1
165
Customers
Not enough data
8.3
122
Not enough data
8.4
126
Not enough data
8.6
193
Not enough data
8.3
193
Not enough data
8.5
192
Platform Basics
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Platform Data
Not enough data
9.4
44
Not enough data
9.0
44
Platform Additional Functionality
Not enough data
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Platform Content
Not enough data
9.1
43
Text Messaging
8.2
31
8.7
179
|
Verified
9.3
34
9.3
192
|
Verified
9.0
30
8.4
139
8.8
32
8.6
192
|
Verified
7.3
20
8.4
166
|
Verified
8.3
25
8.5
167
|
Verified
8.8
34
8.6
186
|
Verified
9.0
23
8.6
170
|
Verified
SMS Platform
8.0
28
8.5
177
|
Verified
9.0
32
8.6
178
|
Verified
8.3
22
Feature Not Available
6.8
20
7.7
157
|
Verified
7.4
21
Feature Not Available
8.6
29
8.3
161
|
Verified
Channels
9.0
24
8.3
245
8.2
19
8.3
246
7.7
17
Feature Not Available
Design
8.7
25
8.3
261
8.1
24
Feature Not Available
9.0
33
8.7
294
8.8
27
8.6
285
9.4
24
8.7
259
Generative AI
Feature Not Available
7.9
158
Feature Not Available
7.8
153
Functionality
Not enough data
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Support
Not enough data
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Responses
Not enough data
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Generative AI
Not enough data
8.5
18
Not enough data
8.3
17
Conversational Platform
Not enough data
8.7
259
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Support Automation
Not enough data
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Generative AI
Not enough data
7.8
119
Not enough data
7.7
119
Data
Not enough data
8.4
22
Not enough data
8.8
23
Interaction
Not enough data
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Learning
Not enough data
8.6
23
Not enough data
8.6
24
Content Generation
Not enough data
8.5
24
Not enough data
8.2
24
System
Not enough data
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Generative AI
Feature Not Available
8.0
184
Feature Not Available
7.7
180
Feature Not Available
Feature Not Available
Communication
8.9
11
9.2
625
|
Verified
8.9
16
9.1
650
|
Verified
9.4
15
8.1
439
9.2
13
9.0
593
|
Verified
8.9
6
7.3
226
Internal Use
9.1
17
8.3
546
|
Verified
9.2
14
9.0
606
|
Verified
9.2
14
8.6
578
|
Verified
9.0
13
8.6
556
|
Verified
9.4
9
8.8
563
|
Verified
8.8
10
8.5
530
|
Verified
Development
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Database
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.2
599
|
Verified
Not enough data
8.5
489
Not enough data
8.6
530
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
497
|
Verified
Not enough data
9.0
619
|
Verified
Media Monitoring
Not enough data
8.6
490
Not enough data
7.2
173
Not enough data
8.3
485
In-House Management
Not enough data
8.6
479
Not enough data
8.6
478
|
Verified
Generative AI
Not enough data
7.6
119
Basic Communication
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Categories
Categories
Shared Categories
Hatch and Podium are categorized as Live Chat, SMS Marketing, and Customer Communications Management
Unique Categories
Hatch is categorized as Cloud Platform as a Service (PaaS)
Podium is categorized as Conversational Support, Automotive Marketing, Conversational Marketing, Chatbots, Communication Platform as a Service, Online Reputation Management, VoIP, AI Chatbots, and Shared Inbox
Reviews
Reviewers' Company Size
Hatch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
57.3%
Consumer Services
10.7%
Renewables & Environment
4.0%
Marketing and Advertising
4.0%
Building Materials
4.0%
Other
20.0%
Automotive
20.4%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Most Helpful Reviews
Hatch
Most Helpful Favorable Review
Verified User in Construction
Speed to contact, automated and consistent response
Most Helpful Critical Review
Donna P.
Verified User in Consumer Services
The team is not paying attention to who they are reaching out to in their mass communication.
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Verified User in Construction
Speed to contact, automated and consistent response
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Donna P.
Verified User in Consumer Services
The team is not paying attention to who they are reaching out to in their mass communication.
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Discussions
Hatch has no discussions with answers
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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