Compare HappyFox Help Desk and Zoho Desk 
At a Glance
Market Segments
Small-Business (43.9% of reviews)
Small-Business (71.8% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$0.00
HappyFox Help Desk
Star Rating
(134)4.5 out of 5
Market Segments
Small-Business (43.9% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansZoho Desk
Star Rating
(6,355)4.4 out of 5
Market Segments
Small-Business (71.8% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HappyFox Help Desk excels in ticket creation user experience with a score of 9.1, while Zoho Desk trails slightly at 8.7. Reviewers mention that HappyFox's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that HappyFox Help Desk offers superior response automation features, scoring 8.9 compared to Zoho Desk's 8.4. Users say that the automation capabilities in HappyFox streamline workflows, allowing for quicker response times.
- G2 users highlight that HappyFox Help Desk has a better quality of support, scoring 9.1, while Zoho Desk received a score of 8.3. Users report that HappyFox's support team is more responsive and helpful, which enhances the overall user experience.
- Users on G2 indicate that Zoho Desk shines in community forums, scoring 8.2, while HappyFox Help Desk received a lower score of 6.7. Reviewers mention that Zoho's community engagement fosters better user collaboration and knowledge sharing.
- Reviewers mention that both products have similar customization capabilities, each scoring 8.3. However, users report that HappyFox Help Desk's customization options are more user-friendly, making it easier to tailor the software to specific business needs.
- Users say that Zoho Desk offers a more comprehensive multi-channel coverage, scoring 8.3, compared to HappyFox's 8.1. Reviewers mention that Zoho's ability to integrate various communication channels enhances customer engagement and support efficiency.
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Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
HappyFox Help Desk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
124
8.7
4,920
Ease of Use
9.2
124
8.5
4,987
Ease of Setup
8.9
93
8.1
4,234
Ease of Admin
9.0
92
8.3
4,093
Quality of Support
9.1
118
8.3
4,441
Has the product been a good partner in doing business?
9.2
88
8.5
3,696
Product Direction (% positive)
8.9
122
8.8
4,700
Features by Category
Ticket and Case Management
9.1
66
|
Verified
8.7
2702
|
Verified
9.1
65
|
Verified
8.6
2690
|
Verified
8.7
59
|
Verified
8.4
2472
|
Verified
8.9
61
|
Verified
8.4
2325
|
Verified
8.7
45
|
Verified
8.3
2056
|
Verified
8.4
57
|
Verified
8.4
2338
|
Verified
8.8
55
|
Verified
8.6
2344
|
Verified
8.3
15
|
Verified
8.4
1933
|
Verified
Generative AI
Not enough data
7.8
480
Not enough data
7.8
476
Communication Channels
8.9
47
|
Verified
8.4
2304
|
Verified
9.1
57
|
Verified
8.7
2522
|
Verified
8.6
23
|
Verified
8.3
1836
|
Verified
8.7
21
|
Verified
8.2
1613
|
Verified
8.7
5
|
Verified
8.0
1384
|
Verified
Platform
7.2
25
|
Verified
8.3
1714
|
Verified
8.3
48
|
Verified
8.3
2148
|
Verified
8.7
42
|
Verified
8.5
2257
|
Verified
8.7
26
|
Verified
8.3
1676
|
Verified
8.3
55
|
Verified
8.3
2224
|
Verified
8.5
53
|
Verified
8.5
2379
|
Verified
Administration
Not enough data
8.2
246
Not enough data
8.2
246
Not enough data
8.4
250
Knowledge Management
Not enough data
8.6
234
Not enough data
8.2
232
Not enough data
8.2
235
Compliance
Not enough data
8.4
246
Not enough data
8.3
243
Not enough data
8.3
245
Not enough data
8.1
243
Customer Support
Not enough data
8.3
228
Not enough data
8.2
229
Not enough data
8.0
226
Data Security
Not enough data
8.1
246
Not enough data
8.2
241
Not enough data
8.4
245
Not enough data
8.4
241
Administration
Not enough data
8.0
230
Not enough data
8.4
234
Not enough data
8.5
235
Generative AI
Not enough data
7.7
173
Channels
Not enough data
8.2
448
Not enough data
8.1
438
Not enough data
7.3
435
Design
Not enough data
8.0
431
Not enough data
7.8
442
Not enough data
8.1
435
Not enough data
8.1
432
Not enough data
8.1
419
Generative AI
Not enough data
7.7
319
Not enough data
7.7
313
Usability
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.3
326
Reporting
Not enough data
8.3
323
Not enough data
8.2
312
Not enough data
8.3
318
Generative AI
Not enough data
7.8
236
Not enough data
7.9
234
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
94
Not enough data
8.1
96
Not enough data
7.8
95
Communication
Not enough data
8.9
624
|
Verified
Not enough data
8.8
665
|
Verified
Not enough data
8.7
567
Not enough data
8.7
539
|
Verified
Not enough data
8.4
266
Internal Use
8.3
48
|
Verified
8.3
2148
|
Verified
Not enough data
8.6
269
Not enough data
8.5
366
Not enough data
8.8
622
|
Verified
Not enough data
8.7
604
|
Verified
Not enough data
8.6
618
|
Verified
Generative AI
Not enough data
7.8
286
Self-Service Experience
8.7
25
8.5
1343
8.9
23
8.4
1307
6.7
7
8.1
1114
Not enough data
8.2
612
Not enough data
8.3
661
Self-Service Platform
Not enough data
8.3
677
Not enough data
8.3
656
Not enough data
7.7
572
Not enough data
8.2
605
Generative AI
Not enough data
8.3(won by default)
72
Not enough data
8.2(won by default)
70
Process
Not enough data
8.7(won by default)
434
Not enough data
9.0(won by default)
577
Not enough data
8.5(won by default)
431
Channels
Not enough data
9.1(won by default)
567
Not enough data
8.6(won by default)
487
Not enough data
8.7(won by default)
459
Not enough data
8.6(won by default)
401
Not enough data
8.8(won by default)
426
Insight
Not enough data
8.8(won by default)
436
Not enough data
8.9(won by default)
489
Not enough data
8.9(won by default)
461
Not enough data
9.0(won by default)
534
Generative AI
Not enough data
7.8
130
Not enough data
7.9
129
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Computer Software
9.8%
Higher Education
4.5%
Consumer Goods
4.5%
Real Estate
3.8%
Other
62.9%
Information Technology and Services
18.3%
Computer Software
10.6%
Computer & Network Security
4.0%
Retail
3.7%
Financial Services
3.5%
Other
59.8%
Most Helpful Reviews
HappyFox Help Desk
Most Helpful Favorable Review
Noah R.
Verified User in Information Technology and Services
*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...
Most Helpful Critical Review
Verified User in Computer Software
Navigation from ticket to ticket. Sometimes a bit slow to process.
Zoho Desk
Most Helpful Favorable Review
Garret A.
Verified User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Most Helpful Critical Review
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Noah R.
Verified User in Information Technology and Services
*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...
Garret A.
Verified User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Verified User in Computer Software
Navigation from ticket to ticket. Sometimes a bit slow to process.
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
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Discussions
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