Compare Guru and Upland Panviva 
At a Glance
Market Segments
Mid-Market (56.4% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,112)4.7 out of 5
Market Segments
Mid-Market (56.4% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansUpland Panviva
Star Rating
(95)4.6 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Upland PanvivaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Setup with a score of 9.3, while Upland Panviva falls behind at 8.3. Reviewers mention that Guru's intuitive onboarding process makes it easier for teams to get started quickly.
- Reviewers mention that Guru's Quality of Support is highly rated at 9.4, compared to Upland Panviva's 9.2. Users on G2 appreciate Guru's responsive customer service and helpful resources, which enhance their overall experience.
- G2 users highlight Guru's superior Knowledge Base functionality, scoring 9.7, while Upland Panviva scores 9.5. Users say that Guru's knowledge management features, such as Versioning and Version History, provide better control over content updates.
- Users report that Guru's Data Centralization capabilities are impressive, with a score of 9.6, while Upland Panviva does not have a comparable feature. Reviewers mention that Guru's Insight Engines allow for more effective data management and retrieval.
- Reviewers mention that Guru's Integrations score of 9.2 outshines Upland Panviva's 8.0. Users on G2 appreciate the seamless connectivity Guru offers with various tools, enhancing their workflow efficiency.
- Users say that Guru's AI Text Generation feature is rated at 9.5, significantly higher than Upland Panviva's 6.3. Reviewers mention that this functionality allows for more dynamic content creation, making Guru a preferred choice for teams focused on innovation.
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Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Upland Panviva
No pricing availableFree Trial
Guru
Free Trial is available
Upland Panviva
No trial information availableRatings
Meets Requirements
9.2
1,723
8.7
81
Ease of Use
9.2
1,744
9.0
85
Ease of Setup
9.3
773
8.3
65
Ease of Admin
9.0
451
8.2
63
Quality of Support
9.4
1,340
9.0
82
Has the product been a good partner in doing business?
9.4
405
9.1
60
Product Direction (% positive)
9.2
1,624
9.0
83
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.5
58
Not enough data
9.3
58
Not enough data
9.4
57
Not enough data
Content Discovery
9.5
58
Not enough data
9.5
56
Not enough data
9.3
56
Not enough data
9.2
58
Not enough data
9.6
56
Not enough data
9.4
57
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
9.2
574
8.4
24
9.2
568
8.4
24
9.1
565
8.5
24
Knowledge Management
9.7
690
9.5
27
9.2
641
8.7
25
9.2
604
7.7
25
Compliance
9.2
584
8.7
26
9.2
557
8.9
28
9.2
554
9.0
26
9.1
533
8.7
26
Customer Support
9.2
660
8.5
27
9.2
622
Feature Not Available
9.0
550
8.1
26
Data Security
9.2
534
7.9
26
9.3
528
7.7
25
9.3
553
8.5
26
9.2
534
6.7
26
Administration
9.2
581
8.0
24
9.3
604
9.2
25
9.5
670
9.1
27
Generative AI
9.0
394
Feature Not Available
Knowledge Pages
9.0
555
8.1
24
9.1
512
8.7
24
9.2
581
7.8
23
9.1
553
8.1
24
8.9
455
7.8
23
8.9
411
Feature Not Available
9.2
423
8.2
22
Knowledge Dissemination
8.9
538
7.8
23
9.1
535
8.6
23
9.5
606
8.9
23
9.1
580
8.3
23
9.2
443
Feature Not Available
9.2
446
Feature Not Available
9.4
451
8.7
22
9.0
422
6.6
20
9.2
432
7.9
22
Compatibility
9.5
48
Not enough data
9.2
46
Not enough data
9.0
49
Not enough data
Search Queries
9.4
46
Not enough data
9.6
49
Not enough data
9.3
47
Not enough data
9.4
44
Not enough data
9.3
47
Not enough data
Functionality
9.2
46
Not enough data
9.6
47
Not enough data
9.4
49
Not enough data
Responses
8.9
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Automation - AI Agents
9.0
5
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Platform
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Autonomy - AI Agents
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
9.0
7
Not enough data
9.0
7
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
16
Not enough data
8.0
14
Not enough data
8.1
12
Not enough data
7.8
12
Not enough data
8.6
12
Self-Service Platform
Not enough data
8.3
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
12
Content & Community Features - Enterprise Social Networking (ESN)
10.0
6
Not enough data
9.4
8
Not enough data
9.7
6
Not enough data
9.6
8
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
9.6
8
Not enough data
9.8
8
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
Newsletter Interface Features - Internal Newsletter Software
9.4
36
Not enough data
9.1
36
Not enough data
9.0
34
Not enough data
Newsletter Management Features - Internal Newsletter Software
9.4
36
Not enough data
9.2
37
Not enough data
9.0
35
Not enough data
Administrative Features - Internal Newsletter Software
9.4
37
Not enough data
9.3
35
Not enough data
9.0
35
Not enough data
9.2
35
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Upland Panviva are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as Enterprise Social Networking (ESN), AI Agents, Insight Engines, Employee Intranet, Enterprise Search Software, and Internal Newsletter Software
Upland Panviva is categorized as Customer Self-Service and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland Panviva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.7%
Information Technology and Services
9.9%
Consumer Services
8.6%
Internet
7.0%
Financial Services
6.3%
Other
53.5%
Hospital & Health Care
32.3%
Insurance
14.0%
Telecommunications
7.5%
Medical Devices
6.5%
Financial Services
6.5%
Other
33.3%
Most Helpful Reviews
Guru
Most Helpful Favorable Review
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Most Helpful Critical Review
Verified User in Computer Software
In practice, I've found it less than ideal but that may be because my team isn't using it very well
Upland Panviva
Most Helpful Favorable Review
Chloe K.
Verified User in Automotive
It is very user friendly, both from the Admin side and User side. It does cut down on how often team members need to reach out for help because they are able to search and find the answers themselves quickly. You can integrate it with other programs like a...
Most Helpful Critical Review
Verified User in Hospital & Health Care
SupportPoint does not allow any ability to customize content, such as different fonts, varied font sizes, font colors, and formatting options. The limitations can, at times, lend to difficulty in providing engaging content. Additionally, when the...
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Chloe K.
Verified User in Automotive
It is very user friendly, both from the Admin side and User side. It does cut down on how often team members need to reach out for help because they are able to search and find the answers themselves quickly. You can integrate it with other programs like a...
Verified User in Computer Software
In practice, I've found it less than ideal but that may be because my team isn't using it very well
Verified User in Hospital & Health Care
SupportPoint does not allow any ability to customize content, such as different fonts, varied font sizes, font colors, and formatting options. The limitations can, at times, lend to difficulty in providing engaging content. Additionally, when the...
Alternatives
Discussions
Do we have any mobile app for Guru?
3 comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 comments
RC
Guru is a knowledge-based tool that helps employees learn the necessary information regarding about the product and processes necessary related to the field...Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Upland Panviva has no discussions with answers
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